Center BMW in Sherman Oaks, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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Unbelievable rude individual. I made a clear statement what I wanted and was told since I was out of state, I had to pay cash only, no financing through BMW. I was also told the price was it and there was no negotiating. When I sent an e-mail stating I did not appreciate the treatment and lack of trust and they lost my business, here is the exact reply:
Jason Hwang: “I’m glad you made the right decision. Good luck with your search.”
This is the kind of treatment you would expect from a shady used dealership, not a reputable BMW dealer. I will never deal with these clowns.
Center BMW has horrible customer service; the sales department is the worst that I have ever dealt with. This is the only BMW dealer in which I have experienced such blatant dishonesty and disregard for the customer. The sales manger Raul Hagen is rude, condescending and dishonest. My daughter recently leased a new BMW from here and I was appalled to hear the way that Mr. Hagen treated her. The sales person and lease-end manager have ignored all calls and showed no interest or respect in dealing with our concerns. Our family has been a repeat loyal BMW buyer; however we strongly discourage anyone from giving Center BMW any business.
Please avoid Center BMW Sherman Oaks!! They are rude, dishonest, and completely shady! I recently bought a brand new BMW from them and they lied and were dishonest about the entire process. I am so disappointed in their service and hidden fees that came up weeks after the sale was complete! The sales manager Raul Hagen is the most condescending and dishonest person I have ever encountered in my life. They all now deny all the things that were said to me and are not taking any responsibility in the matter. They have horrible customer service. If you search on CitySearch, Yahoo, Yellow Pages, Yelp…you will see many other negative reviews on the web, they have a bad reputation with other customers as well. I wish I would have done my research and gone to another BMW dealer, so upset I gave this horrible place more business! I will never again go there or refer anyone to them, please be careful and stay far away from this place.