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I found a used truck online at Metro Ford and talked to Josh Sawyer. Knowing that this was a used truck and had spent it’s life in NY, I asked very specific question about the condition of the truck. I let Josh know that I would be coming from out of state, and relying on him to inform me of the condition of the truck. I called the dealership back several times to ask additional questions insuring the condition and reliability of the vehicle. As it turns out he misrepresented the condition the truck was in. The underneath side was completely rusted, and numerous rust areas on the body. Josh knew that I had over an 800 mile trip home, and yet the alternator, water pump, and air condition belts were cracked. In the end, Mr Sawyer did not even have the courtesy to come out of his office to apology. Instead he left his sales person the responsibility of dealing with me for his short comings. This has not only left me with a bad experience, but also the time and expense involved in traveling.
I found a used truck online at Metro Ford and talked to Josh Sawyer. Knowing that this was a used truck and had spent it’s life in NY, I asked very specific question about the condition of the truck. I let Josh know that I would be coming from out of state, and relying on him to inform me of the condition of the truck. I called the dealership back several other times to ask additional questions insuring the condition and reliability of the vehicle. As it turns he misrepresented the condition the truck was in. The underneath side was completely rusted, and numerous rust areas on the body. Josh knew that I had over an 800 mile trip home, and yet the alternator, water pump, and air condition belts were cracked. In the end, Mr Sawyer did not even have the courtesy to come out of his office to apology. Instead he left his sales person the responsibility of dealing with me for his short comings. This has not only left me with a bad experience, but also the time and expense involve
If you even think about buying a used car from this dealership you have already gone to far. Purchased a 2002 Volvo from them 4 months ago. First, brake calipers froze up withing a week. Second, Car’s truck not vacuumed, found roach’s in the trunk, also no car jack. Third, motor mount’s were shot and trannhy is bad. What is a 119 point car inspection for? Any wrench jockey should be able to see the obvious, burnt tranny fluid, bad mounts,and TRASH in the trunk. Tried to get some reasonable goodwill out of them – got hung up on.
I purchased a vehicle on Ebay and Metro Ford of Independence (on Noland Road) was the seller. I paid their “Buy It Now” price for the car. I drove 90 minutes to finalize the transaction and drive the car home and at the very end they tacked on some never before mentioned dealer fees. BUYER BEWARE, if you think you have settled on a price, you have not. Even if it is a legally binding contract like Ebay, they will not sell you the car at the agreed upon price unless you pay their additional dealer fees. There was NO MENTION of these fees in the auction or on the phone when I spoke with the dealer MULTIPLE times. Granted, the dealer fees were $200 and that is not a lot of money considering the price of the car but it is the principle of the matter that made my buying experience one I will not repeat, ever, and I recommend you find a more honest dealer. THESE ARE THE PEOPLE WHO GIVE CAR DEALERS A BAD NAME.