Capital Ford is conveniently located in Raleigh North Carolina, just minutes away from Durham and Chapel Hill. Capital Ford has the areas largest selection of Ford and certified preowned vehicles from cars and trucks to vans and SUVs.
In the years we have been in business our clients have come from communities like Raleigh, Durham, Chapel Hill, Cary, Wake Forest and Apex as well as throughout the state of North Carolina.
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Product is great. price fair, as far as we know. But they did the old “bait and switch” with us, in regards to the Registration fees. We were told, several times, that the first year Registration fee were on them. We were NEVER told that was on the condition that we finance with them. We had our own financing. Lead to beleive that we would be getting a check soon. My wife called three times, once right before I drove 30 miles to the dealership, and we were told there would be no check. “Why would we do that?” was the finance guy’s initial comment, instead of “Let’s check and make sure,” or some mollifying comment. Very smug. Like I said, the product is great, no complains, but will never go there again, and will let people know why.
The people at this dealership genuinely cared about my feelings. They took the time to answer my questions and gave me all the reasons to do business with them.
This was probably the worst service I have ever received anywhere. My car was brought in for diagnosis only. They never did do any diagnosis, but instead insisted my car need work done because it would not run. In which case it was running just fine when I dropped it off. They had my car for 1 month and when I got it back it would not stay running and for this terrible service they charged me over $400.