Visit the Official Site of Alamo Toyota, Selling Toyota in San Antonio, TX and Serving San Antonio, Texas. 2119 N.E. Loop 410, San Antonio, TX 78217.
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BE PREPARED FOR BATTLE….. I just bought a used car from Alamo Toyota and there were a few minor things that needed to be repaired before the deal was complete. However, once the paperwork was done in the Used Car Sales building, I was walked over to the New Car Sale building where the “official” paperwork gets completed. There is a form called “What We Owe” and there was nothing on the form about the repairs. When I mentioned the repairs, first the gentlemen tried to tell me my car was already fixed, even though the service dept had already stated they couldn’t get to it until the next day. When I didn’t fall for that tactic, he called my salesperson and grudging put the repairs down. The next day, it was raining and I couldn’t check out the repairs. I found out the service dept “fixed” one of the repairs by airing up the front tires to 48 pounds and the back tires to 36 pounds when all four tires are only supposed to be 32 pounds.
Secondly, I didn’t expect to receive only one key, but that is all I got. When I inquired about the other keys, was told the dealership only had the one key. I called another Toyota dealership to see if keys were part of the original Toyota warranty since I still had 2 months left of the original warranty. I was told no; however, the other dealership stated Alamo was being rude and lazy for not supplying me with the other keys as part of the sale. Now if I want an additional key, say for the other driver in my family or in case I get locked out, it is going to cost me $500.00.
BE ARMED with pen and paper and write down EVERYTHING BEFORE you buy.