Burlington Chevrolet serving Philadelphia New Jersey offers great low prices, rebates, and incentives for new Chevrolet & used Chevrolet cars, vans and SUVs to all of our neighbors in Burlington, Trenton, Camden, and Hamilton. Our Expert Service & Parts staff assist our New Jersey customers keep their Chevrolet vehicles in great shape.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
chevrolet
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Service Technician
kevin
My Burlington Chevrolet reviewI had my Equinox in for service last week and had an excellent experience. I have two small children and the last thing I want to do is sit in a dealer getting my car fixed. Kevin saw that and made sure my car was fixed quickly. I got an oil change while I waited too and was in and out in no time. Top notch service and a very pleasant experience. Kevin explained to me what was needed and even called me the next day to make sure everything was ok. Highly Recommeded!!
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
HHR
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Service Technician
Kevin, service manager
My Burlington Chevrolet reviewOur On-Star turn-by-turn direction system has not worked since March. It appears unable to locate the car and consistently states we are off-route when we have not left the road we were directed onto. It was serviced on 4/23 by the dealer’s service people and I was told that the antenna was loose. I attempted to use the system the next week on a straight highway run from NJ to Maryland – IT DID NOT WORK! I was advised by OnStar that the car had to go BACK to the dealer. It was booked into the dealer on a Monday and returned with NO REPAIRS! WE ARE STILL AWAITING RESOLUTION AND NOW MUST TAKE OUR OWN TIME TO DRIVE THE SERVICE TECH AROUND (AS THEY CANNOT SPARE SOMEONE) SO THAT HE CAN AGAIN CHECK THE VERY SAME THING HE WAS SUPPOSED TO HAVE FIXED TWO DAYS AGO!!!!!!
THE SALES MANAGER’S COMMENT IS THAT THEY DON’T BUILD THEM, THEY ONLY SELL THEM – IT’S APPARENTLY TOO MUCH TO ASK THAT THEY STAND BEHIND THAT WHICH THEY SELL.
The postings by doliver are ridiculous and should be removed. It is unfair to blame the dealer for an onstar problem we can not duplicate and have tried to repair. We went as far as to pick up her vehicle from work, drive it for the day to try to duplicate, and then return it to her. We offered to have a tech stay late to drive with her so she can show us what happens and for that she writes negative comments about us? This individual cannot be satisfied no matter what we do. This is all over turn by turn navigation from onstar giving her the wrong directions!
I’m extremely sorry that the dealer’s representative feels that my post is “ridiculous” and should be pulled off. I stand behind every statement I made in my previous posting and am happy to supply some missing details.
I had an appointment on 5/13 after 5pm to take our car to the above dealer where I was supposed to drive the service tech around in an attempt to “duplicate” the problem that they were unable to find on Monday, 5/11 and that was supposedly fixed by screwing in the antenna on 4/23 (which did not solve the problem). This would not have been difficult – the car could not find its way to my home when I left the dealership on 5/11.
What the dealer’s respondent fails to mention is that, on that Monday 5/11, I drove the salesman (who delivered my car to my place of work) back to the dealership and he witnessed the failure of the turn-by-turn navigation system (despite the service tech’s claim that they were unable to duplicate this failure on that day). It was really quite simple to do so – I supplied the address of my destination. We previewed the route prior to leaving my place of work and both the salesperson and I could see that I never left the planned route, but rather the system was failing.
The dealer also fails to mention that he canceled my service appointment and left a message on my phone at my home (while we were at work) telling us to call him before coming in that day. Fortunately, my husband stopped home first rather than heading directly to the dealership as he originally planned and was able to reach me before I left work (as I was to meet him at the dealership directly after work). The sales manager stated that they would no longer provide us with service. I am assuming it is because I posted this rating.
Fortunately, I located another Chevrolet service center that night who immediately booked us an appointment for the next day (5/14). More importantly, they confirmed the failure of the system by simply asking for directions to a known local site (within a couple of miles) and contacted both GM and On-Star to seek guidance with regard to this. The problem was quickly identified, corrected, and we have been assured that, if it continues, GM will replace the unit. All of this occurred within one day and I was able to pick up my car today.
We have been in contact with GM and, unfortunately, the representative who is following this claim has been unable to contact the service manager or the sales manager. The service manager did not return a call to the representative earlier this week and the representative tells me that today he was told that the service manager is on vacation until next week.
I am sorry that the dealership feels that On-Star’s turn-by-turn system is not very important; however, they certainly touted this as a wonderful feature (and selling point) which would negate the need to purchase a GPS system. I do travel extensively at times and find a GPS invaluable. While this might not seem important to the dealer (as evidenced by his statement “this is all over turn by turn navigation from onstar giving her the wrong directions”), I would beg to differ. This has escalated to this point by the obvious failure of the service department to attempt to adequately diagnose (and seek help, if necessary), by their refusal to address a situation witnessed by one of their own sales people, canceling an appointment at the last minute by calling our home number when it was apparent that we would be at work (and the service department had my work number), and by their refusal to follow through on a problem covered by warrenty leaving us to scramble for service at the last minute.
Finally, I am requesting a letter from this dealership that we are no longer welcome to utilize their service.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Harold Weber
My Burlington Chevrolet reviewBoth salesman (Harold) and manager were very helpful throughout the entire process. No pressure, great price and very knowledgeable. A++++ Customer Service!! I love my new Malibu!
I will agree that the sales folks (including our own, Charles) back in October were wonderful – however, there appears to be a new regime and it’s about moving cars with no regard to what happens when something goes wrong with your new car!