Welcome to Brandon Hyundai, offering our Tampa Hyundai, Lakeland Hyundai, Clearwater Hyundai, Sarasota Hyundai, and New Port Richey Hyundai customers as well as our Brandon Hyundai and Bradenton Hyundai customers a wide range of new and used cars, trucks, vans, and SUVs all the way from Ocala, Orlando, Sarasota, and beyond Tampa, FL. We are conveniently located in the heart of Adamo Dr at exit 257 on I-75 just south of the I-275 and I-4 interchange. Directions to Brandon Hyundai.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sean
My Brandon Hyundai reviewI went to this dealership previously and was helped by a very kind caring gentleman named Will Schupe. These are traits you DO NOT FIND in this shark like business for a salesman. My credit was not great and i knew i would be having to put money down along with a horrible interest rate. After selecting a Hyundai Elantra and signing paperwork i left satisfied. If only this were the end. I was called 2 days later by Will saying for some reason this car didnt book out right for the bank and that i must return the car. Amazed, being the kind person Will is, he assured me there is another used car they could put me in which was my only option. A Ford Fusion. I didnt love this car by any means but i needed a vehicle. After going through the strenuous process again i was sent off. Before pulling off the lot i noticed a loud clunking noise coming from the vehicle, and the tire pressure sensor fault was on. I immediately called my salesman Will and i was directed to the service manager to schedule a time where i could bring the vehicle in for inspection. GREATTT i thought. I thought this vehicle went through their “150 point inspection” already. After a week of driving this lemon around i finally was able to find out what was wrong with my newly bought vehicle. Tire pressure needed to be fixed which they couldn’t do, and the engine mount was bad. Both of which had to go to Ford to be replaced. Lucky for me this was still covered in what was left of FORDS POWER-TRAIN warranty. Before i could go there though, I HAD TO go find my salesman, get him to speak to his management about getting me a “we owe” on these parts for ford. GREEEAAATTT more running around on my part. After waiting for 2 and a half hours at Hyundai i finally got my car back and was on my way to ford. WHERE I WAS TREATED LIKE A KING, by the way. Now they told me this engine mount would take a day or so, and the power-train warranty doesn’t offer a loaner vehicle. Mind you my vehicle is at Ford Still. The service tech at ford assured me to call your salesman and IM SURE they will put you in a loaner, if there is anything wrong with our vehicles and they have to be sent to the manufacturer we provide the loaner. GREEAAATTT NOW HYUNDAI CAN HELP ME :D! i thought…..Before going to get my vehicle from ford because i needed something to drive i took yet another trip to Hyundai to speak with Sean the “management”. He said they had no loaners available and because of insurance issues they couldn’t give me another used car to drive to the next day or so. THANK YOU HYUNDAI you have now inconvenienced me in 4 different ways. I asked Sean, man i just bought this car from you is there anyway you can help me, i need a car to drive. At this point i was belittled by my credit and judged as a person due to my credit. “I’ve already helped you and put you in a car.” Really? Because last time i checked IM THE BUYER! My great salesman Will, then gave me a ride to Ford to pick up the LEMON i bought so i can reschedule to have the car fixed during the weekend when i didn’t need it for work. Infuriated i requested to speak with the owner of the dealership Dan Norris. This man was friendly, listened to everything i had to say and apologized frequently. Does he care what his consumers feel? Sure, ill give him that. After explaining all of this to him he told sean he should have put me in another used vehicle off the lot with dealer tags to drive if there is no loaners available. Also he offered to put me in a loaner at this point. Really? Ive already taken my vehicle to ford once, came up here to beg your management for a vehicle prior to picking it up so it can be fixed, Had my salesman give me a ride to get it to reschedule, now ive came back up here to complain to you, still with a broken car, AND NOW YOU ARE WILLING TO GIVE ME A LOANER? For what? ive already scheduled an appointment for tomorrow to have it fixed, on a Saturday when i dont need to get to work. Oh and he offered to detail my car again. Thank you for the offer to make a “crappy running” car look great! AVOID THIS DEALERSHIP! AVOID THIS DEALERSHIP! AVOID THIS DEALERSHIP! SAVE YOURSELF THE HASSLE I HAD TO GO THROUGH.I hate to say this because great salesmen like will are punished by his management. Less sales for people who genuinely try to help. STAY AWAY FROM THIS DEALERSHIP!!!!!
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2001
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Vehicle make
Hyundai
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Service Technician
Erik
My Brandon Hyundai reviewHad a scheduled appointment for a tune-up on my aging Sonata. Got verbal estimate over the phone, then attempted to get written estimate upon arriving for appointment (I’ll get back to this later), but they only gave me a hand-written total including sales tax. The quote was for replacing plugs, plug wires, timing adjustment (if needed). Long story short, after 3+ hrs. they charged me almost the exact esitmate total, but they did NOT change the $50-$100 plug wires which were included in the phone & in person estimate. I even met with the mechanic who was to do the job & specifically told him I wanted the spark plugs, plug wires & plenum gasket replaced. Of course, people reading this will say ‘you should have gotten a written estimate’ and I should have seen that as a red flag to just leave, but them seemed trustworthy. Boy was I wrong! Now the real fun begins, the mechanic gave me a long list of things that were wrong with my Sonata, and it seems like he spent a great deal of the 3+ hrs. finding everything else but what he was supposed to fix. I also left with a major oil leak that I did not have when I arrived at this dealer service center!! Of course, I wasn’t back there when this incompetent mechanic was not doing what he was being paid to do, so maybe it’s only a coincidence that my car is now leaking oil like a sieve?!! They tried to get me to sign a written estimate after they claimed the work was complete, but I refused when I saw I did not get new plugs wires. After complaining up the chain of liars & crooks, they offered to make good if I left my car overnight. I obviously refused because I was affraid of what they would do to my car and it turns out my gut feeling was correct when I saw the massive oil leak. So naturally, it goes without saying, ALWAYS GET A WRITTEN ESTIMATE when getting work done anywhere, but avoid this dealer at all costs!!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ed Seymour
My Brandon Hyundai reviewEd was great from the start. He made it clear that he was only interested in serving me, not selling me. He went out of his way to make sure that the car I bought was the right car first and then got me a great price! He called to make sure I was happy and I am sure he will continue to. He changed my attitude about car sales people!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dave
My Brandon Hyundai reviewThis was by far the worst experience ever!
I went in to trade my jeep in for another (which I saw online for $16,900) I came in and said that it was 17,900 plus the 3k.
They said they could make my trade work and we all agreed on numbers.
I was to receive a phone call the following morning to come back and sign all the paper work.
I never received one, I heard nothing for 3 days. On the 4th day I showed up to talk to the manager for him to tell me the numbers we agreed on and the deal we made was no good and that we couldn’t do business.
I would not go here again, unless you want your credit ran for days and your credit score dropping daily for them to forget about you and not have proper communication with you…. absolutely terrible!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Rob Dannelly
My Brandon Hyundai reviewI was very impressed with the entire sales team. They answered all my questions and gave me great confidence in my purchase. I visited several times over a six month period and when I was ready to buy, I knew exactly what I wanted. This was a very good experience.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John "JR"
My Brandon Hyundai reviewGreat service and sales person, JR, very honest, knows his product and answers all questions in a timely matter.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jason Cortez
My Brandon Hyundai reviewWe went Brandon Hyundai to look at the used 2012 Hyundai Sonata. We met Jason. He showed us the vehicle and then began to ask us what are budget was for a newer vehicle. After listening to what our budget was Jason and J.J. showed us that we could lease a brand new 2013 and actually have a lower monthly payment than buying the other car.
If they wouldn’t have shown us how much money we were waisting every month buying cars instead of leasing one we would have never known. We have been trading our cars every four years and have just waisted alot of money.
In four years, we’re going back to Brandon Hyundai to see J.J. and Jason to lease our next car. It was the best car buying experience I and my wife have ever had.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
michael
My Brandon Hyundai reviewmy sales person michael knew everything about my accent that i wanted to know. i called him back three days later for another question and he had all the answers. the dealership did a great job for me. the owner, Dan Norris spoke to me and make sure my purchase was a good one. My finance manager,David Dixon went over all my paper work and made the finance process very easy. These guys did a great job for me. even with my credit problems, the treated me like a million dollars. Thanks guys
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
William Kirk
My Brandon Hyundai reviewCapt Kirk was totally no pressure and very knowledgable about the Hyundai line. He made the whole process very easy. I got a great price on my new Hyundai Sonata and I love the car. Capt. Kirk spent the time to show me how to work everything, set up my BlueTooth and showed me the new bluelink system. I will send my friends and family to Kirk…. he’s the best.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Lou Artalona
My Brandon Hyundai reviewI just purchased my vehicle this weekend from Brandon Hyundai. Lou, our sales person, was the best. We picked out our new Sonata and agreed to a deal inside of an hour. He helped us pick out the right car for our budget.
Everyone, at the dealership was freindly and professional. I will be recommending Lou and Brandon Hyundai to my friends.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
lou
My Brandon Hyundai reviewThe best buying experience i have ever had.
This is the thrid car I have purhcased from lou..
Thank You
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
David Bills / Byron
My Brandon Hyundai reviewI feel as a woman I was taken advantage of. I was charged more for a car that was less at another HYUNDAI dealership. My fault for listing to there lies and tking there word all dealerships would be the same, and you would think so on a new car. My fault the long run for not doing my homework and being sucked in and taken advantage of. I would suggest shopping around and if you absolutly want a Hyundai by it from another dealership.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
David Bills
My Brandon Hyundai reviewRIPPED OFF. We waited for 2 months for a car that was new to come in. After being told there was only one comming in and they were getting it we left a deposit. The car came in and the deal was done….paying a “premium” since it was the “only one” that came in from the MFG. After dong so within a few hours we were called by another dealership letting us know they received the SAME car for $6000 less. After visiting David Bills (MGR) he had nothing to say but “to bad the deal is done” along with a few other choice words. I feel they took advantage of a woman and got ripped off.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Benny, Scott
My Brandon Hyundai reviewThey stayed true to their word and came thru on all I was promised. Would definitly return for future vehicles.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Benny
My Brandon Hyundai reviewWent to Brandon Hyundai to look at the Sonata and immediately fell in love with the vehicle. Benny introduced himself to me and I knew this would be an exceptional purchasing experience. I was greeted and taken on a test drive. The process was quick and I good a very fair price. I would recommend all of my friends and family to go to this dealership. The managers, salespeople…everyone is top notch!!!!!!!!!!!!!!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
dwayne
My Brandon Hyundai reviewOur issue is not with the initial sales person. He was very nice and easy to deal with. The problems started with financing. We purchased 2 new vehicles this july and aug/sept. Our first dealings were initially good therefore we returned. However, I did not like the extremely long time to purchase waiting on financing dept. We were unsure why we had to wait to do this since we initially had not planned to finance anything. Then we found out that there was a financing rebate of $1000. Therefore we ended up taking minimum finance to get the rebate. The next time we purchased 1-2 months later the finance person, J.J., started with all the cliches that give a car dealer a bad name. We had negotiated a purchase price on the floor with the car salesman and when we went to see J.J. he told us there was a $500 rebate on the sonata financing. Therefore as previously we started to take the minimum financing to receive the rebate. However, by the end of each pre written contract the bottom line still read our original purchase price negotiated previously. No $500 credit was seen. After some time of discussing where this savings was J.J. admitted he was initially wrong about the rebate. We suspected he purposely tried to confuse us while we were there. He then kept asking us to finance even though we did not need to. He said it would pay him about $50 to get a contract. We felt deceived and lost trust in him. On the first vehicle we bought an extended service warranty and maintenance warranty. We wanted to on the second as well but we were presently dealing with J.J. We bought the car without the warranties that day then went in the next with Dave Dixon to complete the warranty purchase. In order for us to purchase these warranties however they did do some fast talking. The disappointment we have is we feel we need to record these entire conversations because there are a lot of misleading suggestions. The one pitch we heard over and over was we can just pick up and extra key and font annually at oil change when you buy this program. We just scheduled our first oil changes last week and I called for appointments and told them about the key promise with the finance and warranty people. Service appeared to have no clue. They told me on phone that they have them there, however, found out at my appointments that they do not. need to special order fonts and laser keys. They have generic keys at dealership. We were also told that we had to pay there and then try to mail in for rebate $. Not what we were told at purchase. We complained some regarding both incidents (J.J. and poor sales techniques). We told finance mgr we did not want the hassle of trying to get moneys back especially with misleading promises. To their credit they did not deny what was being said and made effort to appease us by cutting a check to prepay for keys. Our primary problem is that the communication at Brandon Hyundai is poor. I put a lot of effort into getting our cars serviced and get what we were promised. I never intended to write into this until I saw all the negative reports on this sight and some running true with poor and aggressive employees at Brandon Hyundai. I returned 2 times for service and did communicate we needed replacement keys prior to both appointments. Drive time is about 1 hour round trip each time. I was happy initially with their attempt to help however this soon became poor and confrontational. After my second appointment to service cars I was told they had to order keys. I discussed/asked calmly with Lewis in service why they had not told me this prior and that this is becoming an inconvenience and now I have to return again twice for each car to be programmed when I could have had this done already on these two service days. Service doesn’t know what sales and warranties/financing are up to. Lewis was nice and agreed and directed me to Dan Norris GM upon my request. I wanted to direct my complaint to management in hopes to rectify this problem for myself and any other customers. I believe in giving business a chance to hear their customers to better their service. Dan was not in and I ended up speaking with I believe David Bills sales manager. He initially was the person that located the check for me to prepay for my replacement keys and fonts. We went into his office and I began telling him this story. He appeared impatient because he kept brining up that I was complaining even though he cut a check to me earlier. He had no understanding of what was happening prior to this and kept interrupting my complaint and saying I seemed upset. This check is no financial gain to us. It is for the keys that we still had to come back and get programmed once the order came in. He asked why we needed new keys in the first place and I was trying to tell him about false promises in warranties and financing. I asked him to stop interrupting so I could explain. He stopped me saying he would just write down my information for Dan GM as he is unable to help me at this time. I was thinking to myself why and assistant manager could not do more. He appeared frustrated and took deep breaths/sighs. I asked him if he was tired of me already. He got up and walked to the door and slammed it closed. At that time I felt he became aggressive and tried to intimidate me. I felt provoked and we began to argue. I did not expect an employee and especially not an manager to do this to me. I used some explicatives and shortly left requesting to speak with Dan Norris GM regarding this. I called later and gave a report to a Shirley (I guess the GM’s assistant) She told me that Dan spoke with Bill and he was not going to follow up with me due to nature of argument described to him by his employee. I told her that this would be unfair not to listen to my side. It has been over a week and they were to have ordered keys and fonts for both cars. I was told by Lewis in service that this would only be 2-3 business days. So far it has been 6 business days. They did call my wife today to follow up on service and she told them we still have not received a call to get new keys. She transferred us to service and while waiting they disconnected us. Oh, by the way I called twice last week and service disconnected me twice. I am concerned because now we have 2 cars from this miserable dealership with 2 7 year 100,000 mile warranties and extended maintenance warranty. Do not shop at this dealership. Again, I was not going to comment on this site but after reading all the negative feedback and some suggesting aggressive behaviors by employees at this facility I believe I owe other consumers a chance to be more cautious when shopping here. I also hope that Dan Norris can take a better look at his employees actions and himself. He at least should hear the customers side of a story. This business will never improve with such obtuse views. I also want Dan Norris to know that I have interacted with several employees at this store while purchasing 2 vehicles without any incidents. I did not even have an argument with the finance person who we felt was intentionally trying to scam us for his benefit. However I won’t stand for physical aggression and intimidation by the sales manager getting up and slamming a door leaving me in a room alone with him. As some of the other complaints have said, once you got our money you no longer care about the customer…do a better job!!!
Addendum: After typing this tonight we received a call from Lewis in service who was very nice. We have a scheduled appointment Dec. 31st to get our keys. The total amount of time for a 2-3 business day transaction took from 12/14-12/31.
My name is Dan Norris my cell phone is 813-404-0805.My call to JMA was to find out about the keys and why we would sell a product that the customer pays for and then is reinburst. Did not like the answer I was giving so I asked David to pay for the keys or offer a full refund on the product you bought. You are correct and I know this well there are two sides to every story, I should of met with you and not took just my employees side my mistake. My goal for 2012 is to remove any employee who doesn’t take customer service first. We have many caring and great employees that do a great job. I have a few bad apples that I want gone and are doing this now. These reviews keep me up and bother me that the perception of the dealership is we take advantage and do bad business. I try to respond to the reviews and fix them as best I can. We were rated as the fastest growing dealership in our market of any manufacture. I have owned and ran many companies and am embarrassed by these reviews. I spend way too much time after the fact to please my consumers after the reviews have been written. We have hired a delivery and consumer relation manager so I can get unbiased feedback please contact me two discus your issue if you would like. My apologies and main focus beyond profit and sales is to make are customers have a great buying experience and to continue after the purchase.
After much confusion we were put in direct contact with Dan Norris. He was professional and was able to rectify our situation to our full satisfaction without an issue. It is nice to see that in this day and age there are some people out there who believe in customer service and have the power to do the right thing. If anyone has an issue at this dealership I highly recommend you seek Mr. Norris out. He knows how to run a business and places the customer first…thank you for your time earlier today.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
N/A
My Brandon Hyundai reviewWell, I had been researching a 2011 Sonata SE. So, a salesperson took me for a spin in one. The problem is, it was nothing like the SE…it was the GLS base model. The sales rep promised it was the SE…but it wasn’t. Anyhoo…once we got back, he checked my credit (which was A+) and told me the best they could do is 6.2%. I was trading in a Toyota and he only wanted to give me $3100. When I told him that was too steep of an interest rate, the other CAST OF CHARACTERS tried to talk me into a closed ended lease. I walked out!
I ended up buying from Courtesy Hyundai in Tampa 2 days later. Hyundai was offering 2.8% financing…as a promotional rate that Brandon didn’t even mention. They gave me $5000 for my Toyota and I got the car under invoice.
I work at MacDill AFB and have quite a bit of pull in the military community with my DoD position. I have put out a notice not to do business with Brandon Hyundai and that Courtesy Hyundai will treat them much more fair.
Careful who you upset…you never know how it will translate into the community. Be honest and do the right things…that gets reported too.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Steve
My Brandon Hyundai reviewI was REPEADILY BOLD FACE LIED TOO. I was told the model I was turning in did not come in a V6 even though I was turning in a V6. I was told they didn’ make a V6 in a specific model enven though I had internet lists that said otherwise. I was told there were no low mileage 2010’s or 2011’s but in day two they produced three. I asked to leave 4 times and was told the check I had given them for a deal I backed out of, had already been depositied. But then when we found a car I liked the finance managered pulled my already deposited check out of his pocket. When I asked for gas to be put in the car I was told “you went from new to used”. Now I have found out that they put the wrong mileage on my paperwork (4,000 miles wrong). I want out of this deal and if I have to report them to the DMV and call the news crews I will. I was treated like crap and lied too at every corner by Moe, Steve and the finance guy! I will do everything in my power to take my business somewhere else! I should have listened to my gut and walked out the first four times I tried! DO NOT DO BUSINESS WITH THESE PEOPLE!
I will say that Dan the GM was very responsive and upset when I talked to him about the treatment I received. It was brought to my attention that checks were electroically deposited and I was mistaken when I saw the paper check in his pocket – it had indead been deposited. Dan wanted to do whatever it took to make things right which in this case meant returning my car and allowing me to go somewhere else. I am just not able to get over the overall treatment and have a hard time trusting them. I will say it was a beautiful car at a good price and if they had shown it to me the first night I came in and asked for it,we would have all been happy.
This was just a two day fiasco that I want to forget. Thank you Dan for your willingness to make things right!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mark Sales mngr.
My Brandon Hyundai reviewWell I must say I had a wonderful experience! I am difficult to work with when purchasing vehicles! I called in advance and let them know I was coming. Mark the sales mngr. met me at the door ,sat down with me and cut strait to the chase which is what I asked him to do. He was more than polite and worked over 6 hours to make sure I was happy with everything! He went over and above with a smile on his face and showed me any car i was interested in also got me a wonderful deal! I have never had such a great experience purchasing a new vehicle. I will never go anywhere else and would recommend this dealership to anyone of my friends or family members ! Thank you so very much for a pleasurable experience purchasing my much love new Hyundai!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jason
My Brandon Hyundai reviewSales manager moe is a jerk and a liar he says all the good things you want to hear to close the deal. Once you sign the paper work it’s fuck you soon after, he told me he would cut a spare key for my nitro and gave me the run around. I confronted him about it and he threaten to cancel my sale, what a work of art he is. He should be fired, I hope that dealership goes out of business David dixion is no better they are all liars, stay away from this dealership there work ethics are horrible.
Moe needs to be punch in his face, he is the biggest liar I ever met. He is the worst service manager I have ever dealt with, but what goes around comes around one day his sorry ass will purchase something mechanical and when it breaks down I hope he gets lied to and the run around. That dealership is far more the worse place I ever shop for a vehicle please do your business somewhere else clearly they treat their customers like crap, and as for moe punk ass my husband will deal with him if he ever see him out and about that’s a promise.
I’m sorry to hear you had such an experience. We rely heavily upon the feedback of our customers and try to help everyone with their specific needs. Have you had the opportunity to meet with the GM? Please feel free to stop in and speak with Dan Norris as he will take the time to review each complaint one-on-one to resolve concerns to create a win-win situation.
I’m sorry to hear you had such an experience. We rely heavily upon the feedback of our customers and try to help everyone with their specific needs. Please make an appointment to meet with Dan Norris, the General Manager and voice your concerns.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Chris
My Brandon Hyundai reviewI recently purchase a used kia optima from this car lot. I wasn’t really happy with the pressure that was put on me to get this specific car but they were willing to work with my unique financial situation. I stayed until late that night working on paperwork while David Dixon (finances) made many rude comments about how “hot” I looked. I almost walked out on the deal at that point because of how uncomfortable he was making me and my boyfriend feel. After a month of driving my new car, i start getting calls that my deal didn’t work out because of my finances. I was treated like a criminal who had stolen their car. Watch out for this car lot. They will say anything to get you into the car THEY want you to have. They are extremely unprofessional and shouldn’t be allowed to continue doing business this way!
I’m sorry to hear you had such an experience. We rely heavily upon the feedback of our customers and try to help everyone with their specific needs. Please make an appointment to meet with David Bills, our General Sales Manager and explain your concerns to him. The management here is really focused on “doing the right thing” so please give us an opportunity to earn your business in the future.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Don
My Brandon Hyundai reviewMy salesman, Don was polite. He had alot of knowledge of the Sonata. He was the best salesman I have ever had at a dealship. I would recomend Brandon Hyundai to anyone.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Can't Remember
My Brandon Hyundai reviewThis dealership fast talked a 70+ year old couple into a disgraceful lease. They were given far below market value for their trade (which was eventually rectified after hours of waiting and escalating the issue) and nothing about the lease was explained before they signed (admission: shame on them for signing something they did not understand however the sales person knew full well he was dealing with people who have never done a lease, were elderly and confused over the whole process). The dealership charged full MSRP on the value of the lease price of the vehicle even though a much lower price was being discussed when they were considering buying the car. The General Manager has a statement on the website that is laughable: “Do the right thing because it’s the right thing to do!” I guess the right thing is taking advantage of the elderly. Stay far away from this horrible dealership that operates without integrity.
I’m sorry to hear you had such an experience. We rely heavily upon the feedback of our customers and try to help everyone with their specific needs. Please feel free to stop in and ask for a meeting with Dan Norris, General Manager.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Elantra
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Service Technician
John
My Brandon Hyundai reviewI took my 2008 Hyundai Elantra to Brandon Hyundai for routine maintenance. The car is just not behaving properly since then. Exceleration has slowed down and the performance is not what it was. Plus, I had the tires rotated and I can see they do not have enough poundage in them. I specifically told John I want them @ 32. They don’t even look close to that! I am giving this bunch one more try, since they are so convenient. They are supposed to align the tires. When they bring the car out, before I drive it off the lot, I am going to demand that they use a tire gauge to show me the pressure in all 4 tires. If they mess up again, I am going back to Courtesy Hyundai. I always got the best service from them. I only stopped going there because I moved and they are very far away…but maybe they are worth the drive.:(
I’m sorry to hear about your experience with the service department. Have you had the opportunity to meet with the Service Manager? Please feel free to stop in and speak with Tammy Baker as she is extremely interested in your concerns. We want you to continue using Brandon Hyundai for all of your service needs.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
hyundai sonata
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Service Technician
paul/tammy
My Brandon Hyundai reviewI BOUGHT A 2007 HYUNDAI SONATA IN DEC. 06 AND HAVE HAD NOTHING BUT PROBLEMS WITH THE SERVICE DEPARTMENT, LOVE THE CAR, BUT THERE SERVICE DEPARTMENT > THERE IS WATER IN MY FOG LIGHT (1/2) INCH, AND WENT THERE JUST TO BE TOLD I HAVE TO PAY $102.00 FOR A DIAGNOSTIC WHILE I HAVE WARRANTY BUT IF THEY SEE THAT THE SEALS NOT CRACKED THEN THEY WILL FIX IT OTHER THAN THAT I HAVE TO PAY!!! I WILL NEVER BUT ANOTHER HYUNDAI FROM BRANDON HYUNDAI AGAIN. EVER, AND WILL NEVER RECOMMEND THEM TO ANY FRIENDS OR FAMILY. THE SERVICE DEPT. MANAGER TAMMY IS VERY RUDE, AND THE OTHER SERVICE GUY PAUL. THEY GO TO EVERY EXTENT TO NOT FIX THINGS OR WILL CHARGE YOU TO DO SO. WILL BE GOING TO ANOTHER DEALERSHIP SOON FOR A BETTER CAR AND A HELL OF ALOT BETTER SERVICE….. FORD HERE I COME… PLEASE DONT WASTE URE TIME GOING TO THIS DEALERSHIP. WASTE OF TIME AND MONEY!!!! I HOPE THIS DEALERSHIP GOES OUT OF BUSINESS, NOT ALL HYUNADI DEALERSHIPS JUST THIS ONE, SO NO ONE HAS TO DEAL WITH WHAT I`VE HAD TO DEAL WITH. HAVE A GREAT DAY!:mad:
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Moses
My Brandon Hyundai reviewRUN THE OTHER WAY!
Brandon Hyundia messed up all of our paper work. They put the wrong VIN # on the paper work and it was a nightmare to straighten out. They were very hard to deal with after the sale was finalized and treated us very poorly. May never buy a new car from a dealership again because of goofballs like the management at Brandon. Well done Frank! Hope you go out of business. You earned it.
:confused:
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Sonata
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Service Technician
Tammy
My Brandon Hyundai reviewBrought the car in with the following issues: 1). Visor on driver’s side was broken. Tech said this was covered under warranty. They did not have the part. It would be ordered and we would have to bring the car back. Seems this broken visor is a common issue with model and although the car has over 68,000 miles on it the tech indicated this was a warranty item. 2). Driver’s seat would not move back and forth with power controls. Tech said it was a switch that needed to be replaced. Tech called the next day and said it would cost $247.13 to fix this problem. I gave permission to fix this problem. Over an hour later the tech called back and said the seat was bound up on the tract and that it would cost $990 for the tract and with the switch and tract would be $1238 to fix this situation. My husband called her back and she admitted the seat moved so we advised we did not want the tract fixed. Later on in the afternoon and received a phone call from the tech at home and said they were taking the new switch out and replace with non-working switch as they were fearful the new switch would burn out. They wanted only $100 for this issue. They proceeded to do a 27 point check (they had no permission to do this) and said that front brakes were bad. We had just had them checked less than 2000 miles ago and were told the brakes were fine after being told by Brandon Hyundai that they should be replaced. 3). Received factory recall notice in mail regarding passenger side air bag. Was told by tech they would not fix or replace unless we were having a problem with it. Question is – how would you know? I will not bring my car back to this service center again. This is my last Hyundai. We have owned 3 separate Sonatas. No more – we will be going back to Honda products after this.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
SETH
My Brandon Hyundai reviewDONT EVEN THINK ABOUT BRANDON. THEY MESSED UP ALL MY PAPER WORK. IT TOOK MOTHS TO STRAIGHTEN OUT AND THEY WERE NOT HELPFUL AT ALL. GIVE THEM A PASS!
I had a very good experience with this dealership. I visited several times over a six month period and the sales staff helped answer all my questions. When I was ready to purchase, I felt confident in my choice. There was no pressure. The staff seemed most interested in helping me find the best vehicle to meet my needs and budget. They were a great team. I highly recommend the brand and this dealership.