5500 Paseo Del Norte Carlsbad CA 92008 (760) 431-3150
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All Questions were answered very professionally by Jason. I would recommend this salesperson. He was very knowledgable regarding the 2015 Subaru Outback we purchased. He was very courteous and professional to my son and me. He knew all about the car and helped us, and did not waste our time.
After a month of trying to get the right car and the right numbers together, I brought the agreed upon 5 grand cash plus the trade in (worth another 3 grand) on Deal Day. They tell me the rate has gone up on the loan, and for an extra 1500 it will put the payments back in the range we had discussed as my comfort zone. I said I could come up with another 1000 on such short notice, but not another 1500 (hell I was already putting down 8000) so they said if I gave another grand they would pull 500 of the price of the car (which they were overcharging me for anyways by about 3grand, usually I haggle but I’m alone w/ no family juggling a newborn and a four year old while hubby is in Afghanistan, so I pick my battles) I was told the payments would be one amount…but there was a glitch in having the signed papers back in time (the papers had to be FedExed to hubby overseas) so they gave me “dummy papers” to sign so they could take my money and I could take the car. On the “dummy papers” was a payment higher than what was agreed to. I asked my sales guy and Finance guy why and he said NOT TO WORRY, that whatever numbers where on those papers were from the old rate before I plopped down the extra money, and that the papers he sent hubby had the numbers we discussed. After I’ve had the car for a week I get the finished paperwork back and lo and behold it has the higher payment! I immediately drive to the dealership and try to figure out what happened…in the end they never took that last measly 500 off of the car price, just told me they would and didn’t, and when I confronted the sales and finance guy that lied to me they said No, whatever I had signed on the dummy papers was what they sent to hubby (which of course isn’t what they said they day I was signing the dummy papers) and then went on to bully me with much attitude saying that if I had a problem w/ the difference in payment then I can just give the car back, they can just re-sell it if I have a problem (after I’ve had it for a week and they’ve already got my trade in and money) So basically I plopped down extra money for no reason, got ripped off in price anyways and then lied to on top of it. I also noticed they never sent me a Customer Satisfaction survey or anything afterwards…Worst car buying experience Ever and this is car #8 for me so far…