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Amazing…I hate to right internet reviews but this dealership left me no choice. I emailed everyone including the owner and got one phone call from the salesman and that was it. Below is the email I sent to 7 people in management and sales at Regal Automotive and got no response. It is amazing how fast the respond if you want to purchase a car but how the do not respond at all if you have a problem. Letter below!
Sonny,
I am in receipt of your letter dated 1 June thanking me for buying a Kia and asking if I had “A Different Experience”
Below lays out my experience with Regal Automotive Group.
1. Took over 6 hours to drive away in the car even though I had financing before I arrived. Huge backlog at the financing office cause severe delays. Made me sit in the lounge for over 3 hours waiting to close the deal. I know it a Kia and not a BMW but that seems a little extreme.
2. Upon closing the deal they could not find the car. They left me standing outside for 40 minutes. The manager made a page but had little concern. When I went back into the office and asked where is the car the manager told me it was in detail. The car had been sent to detail over 3 hours beforehand. He was just telling me something to make me go away. The care was found at the Chevrolet dealership. An apology may have been nice.
3. Then once the car arrived there was no gas it in it. The assigned a guy that barely spoke English and told me to follow him to the gas station. No Kidding!!!!! He was confused and asked me the customer what he was supposed to do. I went back in to the manager again and he paged for any salesman. No one showed up so he took off in the vehicle to fill the tank.
4. Told the salesman I drive over 800 mile a week and picked the Kia for it ratings and gas mileage. What vehicle today does not have cruise standard? The FORTE! I did not notice the vehicle did not have cruise until I started my commute yesterday. OMG what a shock. It is my fault but a good sale reprehensive would have explained what I was giving up in the cheaper model of the Forte.
5. Finally I contacted my salesman and several other email addresses to get the cost of installing cruise control in the vehicle. Finally, my salesman calls me and gives me the price. I asked if he could see if there was any way possible to lower this cost and he was going to have General Manager get back with me. I have heard nothing.
Overall the experience was not good. I think the car is fine but would recommend using another dealership to purchase your Kia. I drove from Tampa to Lakeland to buy this vehicle and this was a mistake.
If you could please respond on the cost to have cruise installed as soon as you can. If not I will just go to another dealer to have it installed.
Well, yes, it has been different.
Thanks,
They all treated us great. The service department is also very quick and fair with their pricing.