Located in West Springfield, MA Bertera Chrysler Jeep Dodge is the premier provider of new and pre-owned Chrysler, Dodge and Jeep models. Our new and pre-owned inventory holds a wide assortment of vehicles to suit every taste and need. We’re dedicated to getting you into a quality vehicle with no hassle!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Adam
My Bertera Chrysler reviewI purchased a car from Bertera and brought it back to them twice WITHIN 30 days. Each time they said nothing was wrong with it and told me to bring it to Toyota, “they would say the same thing”. So I brought it to Toyota and at the time I brought it to them it went over 30 days. It turns out the car needed a new engine.
I was stuck dealing with a lawyer for a year and had to get another reliable car to drive in the mean time. After a year of dealing with a lawyer I only got $1000 while the new engine cost me $6000. I had to save up enough money to replace the engine and at the same time pay two car payments and insurance on both cars.
Another year went by and I was still not able to sell the car by itself so I had to trade both of my cars in for one car. Now, years later I’m basically still paying for two cars due to all of the negative equity, and will be until my car is paid off.
Do not buy from Bertera, they ruined my life.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
mike t.
My Bertera Chrysler reviewafter purchasing my vehicle and many disappointing calls to the dealership i found this web-page and read many stories that sounded like mine. these guys are professional scam artists. they should be prosecuted in a court of law for mis-leading people in time of need. sales-service-management-all in it together.they sale vehicles at ANY cost. unfortunately the cost was great in my sale. i’ve been tricked with a smile.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Larry
My Bertera Chrysler reviewWent in to see a specific car that I had found on the Internet. When we walked in, we told the salesman which car we were interested in. The salesman took the information down, and looked it up on his computer. He found the car and said ‘ah….here it is’…..and then asked if we would also be interested in some other cars as well. When we said we might be, he asked us what mileage we would consider, and we told him we would probably be willing to look at something as long as the mileage we were looking at was under 20K. (The specific car we wanted had 2500 miles on it.)
We told him we were in a hurry, and he had us wait over half an hour and we still hadn’t see the car. Finally, we went out in the lot ourselves to look for it, and we saw our salesperson, who told us that the car was behind two other cars, and he needed to go get the keys for those cars to move them out of the way. We said forget it, we just wanted to see the car – we didn’t need to drive it. As we were walking over to the car, he ‘mentioned’ that the actual car we had wanted to see had been sold – funny he didn’t mention that when he looked it up on his computer – and he was showing us a different one. We got to it (it was filthy, but whatever) and when we opened the door we saw that it had 41K miles on it. I asked him why he would show us a car with 41,000 miles on it when we specifically told him we wanted a car under 20,000 and he said he wanted to ‘surprise us.’ Yeah, right. We drove 40 minutes out of our way, and wasted over an hour there. I would NEVER go back to this dealership…NEVER!!!!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Steven Fitzgerald
My Bertera Chrysler reviewBertera had 14 used cadillac suvs on there website. Drove an hour there. Told me to go sell my truck and come back with 3000 cash and I would absolutely be able to drive home in one without a co-buyer. Sold my truck. Called Steve and was told to come in on sunday morning and drive home in one. Went there Sunday morning with 5000 cash. Looked around for one of the 14 caddys they had on there website. I found 1. It was a brand new one. Steve then offered me a Ford expedition. or a GMC Denali and also said I would still need a co-buyer. Remember now I went for a caddy that they told me they had and there website said they had 14 of them.Also they told me if I had 3000 cash I would def not need a co-buyer. They then held 200 dollars to locate one for me. They will have one by thursday of next week they said. After a week of taking a taxi 100 miles a day to work and back they still had nothing. Nor did they have the courtesey to call me. I had to call them. They then stated that in order for me to get back my 200 dollars I had to be there Mon-Fri between 9am and 4pm. I work like a normal person and could not make it with the hour drive out there before 4pm. After calling 4 more times and fighting on the phone they finally put my check in the mail. I then bought a vehicle elsewhere. The sales manger had nothing to say when i questioned him about the false advertising on the website.. the bait and switch… the LIES…:mad:
DO NOT DO BUSINESS WITH THIS DEALERSHIP. FOR YOUR OWN SAFETY
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Marlon
My Bertera Chrysler reviewThese people use every trick in the book. The car we looked at had higher mileage, but that’s “all highway miles.” The car was just traded in “by a friend of the manager’s” who “took great care of it.”
We were going to pay with cash and didn’t have the money right away, so we paid $100 holding fee. No salesperson would return our call while the car was on hold; we presume it was so they could hold out for customers who could pay more for it. After trying to get my fee refunded, they “lost my paperwork” and there was “nothing they could do.” They wouldn’t even refund me $100.
These people are despicable and they should be ashamed of themselves.
I AGREE. THEY LIED TO ME ABOUT THE INTEREST RATE THAT I COULD QUALIFY FOR AND SO THEY GOT ME A RATE OF 13.99 AND TOLD ME THAT THIS WAS THE BEST THEY COULD DO. AFTER SIGNING ALL THE PAPERWORK I LEARNED THAT I HAD BEEN QUALIFIED FOR 5.9 BY A COMPETITIVE DEALERSHIP. THEY REFUSED TO HELP ME GET A BETTER RATE AND SO I GOT STUCK WITH THE CAR AND A EXTREMILY HIGH INTEREST RATE. THEY LIED TO ME AND DID NOT APPRECIATE:mad: MY BUSINESS AS THEY ARE “ONE OF TEH LARGEST DEALERSHIPS IN MA” AND SO MY BUSINESS DID NOT MATTER TO THEM. DO NOT THRUST THEM. DO YOUR HOMEWORK AND GO TO ANOTHER DEALERSHIP. ONLY USE THEM AS YOUR LAST OPTION! I AM NOW OUT OVER 20 THOUSAND DOLLARS BECAUSE OF THEM!!! BECAREFULllll