Located in Morris County NJ and serving nearby Passaic County and Essex County New Jersey, Paul Miller Audi is your source for Audi Cars and SUV’s. Under the ownership of Paul Miller Auto Group, LLC since 1976 Paul Miller Audi is the largest Audi dealer in New Jersey and one of the largest Audi dealerships in the nation.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Paul
My Paul Miller Audi reviewTERRIBLE experience!!!!! We just purchased a Certified Pre-Owned Audi from them. As we were discussing monthly rates, we were told one price. We decided to go ahead and buy the car. A few nights later, we went to the dealership to sign all paper work and pick up the car. The Financial guy told us (after we took out 20k to put down on the car) that it was $120 MORE a month than they previously quoted us. How does a mistake like that happen? Spoke to the manager who was a complete imbecile and took off $400 from the car. 400!!! Are you kidding me? Finally we got him down to where we needed to be after MUCH arguing. He basically said that this was our fault because we didn’t re-check the sales persons calculations. JOKE. No where near done yet. We took the car home, and noticed that a draining hose was still sticking out of the car (was supposed to be fixed prior to picking up the car). We were also waiting for a $500 refund in which I couldn’t get in touch with the financial guy. I called 3 times a day, every day and he would never call back. Finally, after asking to speak to his manager, he decided to pick up the phone with the biggest attitude, “I thought this issue was rectified yesterday with a receptionist.” Oh, you mean the same receptionist that kept telling me that you were going to call me? Unbelievable. To top it all of, we received something in the mail from a creditor that Audi ran before purchasing the vehicle with our social # but the WRONG NAME! Can you imagine? Terrible, terrible experience. I really hope I can save someone from going through the same thing.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Albin
My Paul Miller Audi reviewI purchased a car days before hurricane Irene struck. The dealership was backed up, understandably, but I was told my car was ready to be picked up, only to be cancelled three seperate times. When I finally got fed up and voiced my opinion, I was told by the salesman “its not my problem”. When I explained my wife and I had took off work the last time we were canacelled and the amount of money we lost for taking the day off, I was offered $100 and told “thats all were gonna do for you”. We live 100 miles away and recieved a phone call telling us the car still wasnt ready about 45 miles into the trip. This is with a scheduled appointment for pick up. The salesman blamed the autobody guy and the manager refused to step up and place any blame. This has been the WORST car buying experience we have EVER had. I would never recomend a friend or a family member to use Paul Miller Audi. Customer service obviously doesnt mean much to them.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
AUDI A4
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Service Technician
Lou Bernedino
My Paul Miller Audi reviewI went to Paul Miller with transmission problem on a car with 5400 miles, which is under warranty for 50k miles. The 1st word out of thier mouth was” I don’t have a loaner car for you”. They were not concerned with the problem, weren’t willing to take the car in and at least look at it. I was told they can’t help me till Wed(5 days later). Keep in mind this car is basically brand new, I have bought the extended service plan, and got nothing in return for it. Tom Rocky service manager wasn’t there, some fat sales manger tried to help me, and the service manager tried to bully me by his fat ass and big gut. This is the second time i have leased a car at Paul Miller, and both times when had a problem they didn’t stand behind their product. They promise you the moon when buying a car, but when times come to service thier car they are the worst. I was told Mr. Paul Miller is in Moraco( on my toughr earned money). Thay advertise on Cablevision as ” WE ARE AUDI”. I was forced to go 30 miles away from my house to DCH AUDI, in Maplewood, when Paul miller is only $ miles away from my house.
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Albin Bizub
My Paul Miller Audi reviewI COULD NOT WARN YOU ENOUGH ABOUT THIS DEALERSHIP! I had one of the most unbelievable, stress-related buying experiences imaginable, and I wish I would’ve read some of the reviews about Paul Miller Audi (PMA) before my purchase.
Anyway, my wife and I had been actively and aggressively searching for an Acura MDX for about three months. We found a white 2008 on line at PMA (used cars), and contacted them about pursuing it. We were excited, especially after the amount of hours we had invested in looking. Unfortunately, it was in New Jersey and we couldn’t just drive over and pick it up.
The PMA sales rep I was hooked up with was one of the most un-professional, and un-apologetic men I have ever met in my life (that goes for the other two individuals – further up the ladder – I tried to plead with later)!
I digress. I had numerous forms sent electronically (to sign) and scan back to him in order to complete the transaction of the 08’ MDX. I signed the forms, sent him the scans, and shot him an e-mail letting him know everything was completed. I spent the rest of the night looking up carriers, and comparing costs. The next morning (Friday) my wife and I went to our bank and deposited the necessary funds (per his instructions). 10 minutes after I confirmed payment, miraculously, there are additional papers to sign before he can proceed. I said, “How come you didn’t know this yesterday???” No apology whatsoever. I believe he said “Hey, it is what it is”. I told him I needed the additional papers asap because I was lining up a carrier, and my wife was very anxious to drive it (we sold our previous SUV a week prior so every additional day without a vehicle for my wife was an inconvenience). He said “No worries, I’ll overnight to you”.
Shortly afterwards, I called his boss to express my disappointment, but he was short on compassion that day, and reassured me the package would be here tomorrow.
I had Michigan State football tickets for the next day (Saturday), and waited, and waited, and waited. It never arrived….and yes, I missed the game as a result.
Monday (the day the forms actually arrived), I was needed in Ohio for business, and was now required to drive back (6 hours total) to sign them and overnight back….I was ticked.
The next morning (Tuesday), I called my PMA sales rep, and informed him that the papers were signed and on their way. He then said….get this…”Good, all we need now is the money.” ….I went ballistic. It took most of the morning for (many of) them to figure out the money was already sitting in their account. I spent most of this time in my office parking lot, between phone calls, seething and writhing in sweat. I was fully convinced that they simply lost and/or stole my money…heck, everything else to this point was bungled up. My bank had to get involved, and even my (bank) representative asked me “How bad do you want this car? These people are absolutely the rudest people I have ever dealt with”.
On more than one occasion, I had reminded my PMA rep to make sure that when the car finally arrives, that is has a full tank of gas, oil is changed, vacuumed, etc, especially after this whole fiasco….guess what? Car finally arrived and it was on fumes, no oil change, and the car had an awful stench to it.
To make matters worse, the passenger mirror was dented and had missing paint. I reported this back to PMA, and was told that it “must’ve been done by the carrier, go after them for compensation”. Guess what? I found an old bookmark of mine, complete with a video, and if you blow up the screen, can easily see the blemish was already there.
This represented a total disregard for honesty, and if they actually meant what they said about “responsibility for compensation”, they would’ve assumed the cost of repairing it…but nooooo, the $$ were already in their bank and the customer is left footing the bills (just like all the other folks I read about in these reviews/columns)
I wrote three letters to upper management over the course of 6 days, and was blown off each and every time. In fact, one of the sales managers, during a heated exchange, asked me mid-transaction “What do you want me to do about it?” I was floored at this point….I said “How about asking what you might be able to do to rectify the situation?”, Maybe apologize for once, and say “I’m sorry this whole buying experience went south for you; how can we make it up to you”?
The first thing I did when the car arrived was remove all the Paul Miller license plate frames. There was no way they were getting one minute of free advertising from us.
Do yourself a favor and entertain a further drive, and find a dealer with a decent reputation. I am obviously in the majority judging by the reviews written thus far. This whole thing stunk from the word go…one of the worst mistakes of my life.