Henry Ford turned the American economy upside down with his moving-assembly-line
approach to building automobiles, which offered high wages and drew young men
from rural areas to the city. But Ford’s feelings about the positive aspects of
rural living were so strong that he established small, non-disruptive industrial
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Matt
My Baytown Ford reviewWent here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my payments were where they needed to be, and that the car was still there. Make it to the dealership, to find out that the person I’d been speaking with (Matt), wasn’t even there, after he’d texted me a couple hours prior, informing me he was. Then, find out that the car I’m coming for isn’t even there! They loaned it out to someone having service down on their vehicle, the day prior. I was put under the impression, that I’d be signing papers and driving off the lot, as quickly as possible. After having us wait for over an hour, we were told that our payments would be much higher than previously quoted. It was a complete bait and switch. These people are completely unprofessional and I recommend them to no one. No one even introduced themselves to us. Customer service is obviously dead at this place. I was flat out lied to throughout the whole process. I wasted an entire day and a tank of gas on this, and time is money. BUYER BEWARE! I will also be making complaints with Ford, the BBB, the FTC, and Cars.com. Thank you, Sonic Ford, for wasting my time.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Johnny
My Baytown Ford reviewI bought a new truck from Johnny Luna which seemed to be a great salesman until we had issues with the truck. Then he could not answer any of the questions or provide us with any help. The service department was even worse. They told us we could drop off our truck to get in line and they could maybe get to it on Monday. I ended up going to a ford dealership near Fairmont parkway and they got our truck in the same day. I would not recommend this dealership for sales or service. Also beware of their maintenance agreements. They told us we could get the oil changed at any dealership. When I got my oil changed at a different location, they said I did not have a maintenance agreement. When I called Baytown Ford, they then told me it was only for the Baytown Dealership.