Marcotte Ford has the Ford you have been searching for at a price you can afford. With a friendly and helpful sales staff, highly skilled mechanics and multiple automotive certifications, Marcotte Ford is your greater Holyoke Ford dealer. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Ford car dealership. Visit us today and take a test drive in your dream Ford or give us a call at (800) 842-0699. We are proud to serve customers from Holyoke, Chicopee, Northampton, Westfield, Springfield, Berkshires and Western Massachusetts.
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Made an appointment for oil change and recall. When we arrived were told they didn’t have parts for the recall and even if they did it was a 3 day job. Svc manager was very rude.Letter we received said it was less than a day job.
Got home and opened the hood to find someone took the brake fluid holder off it’s mount and left it dangling by the hose. Also no one bothered to check the air cleaner as it was full of dirt and leaves.
Used to recommend Marcotte but they definitely have gone down hill.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2004
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Vehicle make
ford
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Service Technician
john kusiak
My Marcotte Ford reviewI have been dealing with Marcotte for the last ten years and have always had a great experience with sales and service I have recomend Marcotte Ford to all my family and friends and they all go there for sales and service Great Job Guys https://cardealercheck.com/forum/images/smilies/smile.gif
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2001
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Vehicle make
Ford
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Service Technician
was not told
My Marcotte Ford reviewTony had said to me I failed inspection I need four ball joints. I replied there must be a mistake I knew there would more then likely be one, could you please have someone else look at it. He said three people did he stuck to his story. I refused there service took my vehicle elsewhere where they fixed one ball joint and I passed inspection. They even failed my windshield wipers that were new???
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jim Ferrera
My Marcotte Ford review:)My husband has been buying from Marcotte since 1977. This is our 5th car from them and we will be buying our next Ford from them again. From the sales department to the service department they were great to deal with…No pressure with buying and understanding of what your needs and wants are. Got great deals and we do like to buy American made cars. One very important thing I did learn was not going by what Consumer Report and other Car reports listed the top rated SUV’s as and going on to the net and reading what SUV owners said about the one’s they purchased. That really backed my decision to purchase another Escape. I’m very happy with my choice for another SUV from Marcotte’s!