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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Paul
My Lancaster Toyota reviewPurchased a 2020 Corolla our first Toyota purchase, our salesman’s name was Paul Andino, he was a very nice guy worked hard on making a sale, rightfully so since we are in a pandemic, people are not purchasing cars as much. Everything went smooth Until the end once the sale was final.Upon leaving Paul was ranting and raving about how he had the car running with the air on and how cool it was in there.Which we appreciated since it was hot out.Also he did not show my daughter how to work anything on the car, all he said was if you have any questions call me, we could tell he was in a hurry to go back inside. I had to show my daughter how to raise the seat to make sure she could drive the car safely out of there. Then My husband noticed right away the car was only on half a tank of gas. He asked why it wasn’t full? Paul’s response was “We don’t do that here” I have never heard that before from a car business!! My husband and I deal with local dealerships nearby and everyone of them made sure the car was washed and full. The response caught us by surprise.Later that day we went home I wrote a review online for Paul, since he asked me to.I explained how he did and how our final moments with Lancaster Toyota was.The next day he called obviously he seen my review and left us a message to come by the following day before 5:00 so he could fill our daughter’s car up.My husband called him back and explained it should of been done before we left the lot, and our daughter already filled it up! My husband suggested that if he wanted he could mail a gift card from a local gas station for her to use when needed.He did not agree. So the sales manager Mike Sherman called us and right away he was on Paul’s side.He went on to explain how he worked hard on getting us a great interest rate,ummm isn’t that your job?? Every car dealership is offering incentives at this time we’re in a pandemic!! Also he explained how it was only $20, and if they filled every car they sell it would be to expensive and they would have to raise their prices. Wow what great customer service,no apology for the misunderstanding or the fact that we weren’t happy. We put $2000 down during a pandemic and they can’t afford $20 in gas, that is insane!! Mike is horrible at customer service from the start of his phone call he tries to make us believe how hard he worked which is his job as sales manager! Sorry that’s what you get paid for. To say the least gas Isn’t the issues anymore, we are more upset on how we were treated once the sale was final, and the lack of concern on customer satisfaction ? Don’t think I will purchase from them again once I’m ready for a new or used car.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
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My Lancaster Toyota reviewThe salesperson was very well informed about the vehicle and did a great job ensuring that the vehicle we were looking at was going to meet our needs. The trouble came after we purchased the car and were in our new car getting ready to leave.
The manager then informed us that they had incorrectly calculated the vehicle’s sale price. They had given us both the current $500 cash back rebate and low financing when you can only pick one or the other.
As we were reviewing the paperwork to verify the mistake they made, the manager told us “I will not be cheated out of $500.” This really took us back. Suddenly we were being treated like thieves and not customers and our integrity was being questioned. The rest of the experience became very uncomfortable.
We did the right thing and allowed them to charge us the additional $500, but the sale left a terrible impression. If we had been approached politely about the issue, it wouldn’t have been a problem. Consequently, we won’t be shopping for another vehicle at Lancaster Toyota.