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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2005
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Vehicle make
Ford
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Service Technician
don't know
My Lake Powell Ford reviewDriving through page Az as we always do with no plans to give it more than a restroom break. We travel 15 miles west of page and the ford explorer gets hot. Have it towed to
to Lake Powell Ford per recommendation of the tow truck driver. We arrived about 2:30PM Thursday. They were informed that we are passing through and needed to be in Provo Utah tonight. They told us, “we will get it in right away and find the problem”. We told them we would rent a car and be back Monday morning service department told us we will have it done by Monday and would call with estimate. The next day Friday about 11:30AM they called with estimate, $571..00 for thermostat housing and, would be ready at 11:00 AM on Monday. “Whoa” that sound high. They said 3 hours to change it and 1 hour to find problem at $90.00 per hour. What do we do we are in Provo Utah. Go ahead and fix it no choice for us. We travel back to page with rental car on Sunday and get a room. The next day Monday we go to service and they tell us waiting for parts to arrive between 10:00AM and 2:00PM. It is clear they didn’t look at the explorer until Friday morning and ordered parts then. We had to turn in the rental car so we waited in waiting room. Then at 1:45 PM the parts arrive and we have to wait for mechanic to come back from lunch. He returned at 2:00PM and started work. I watched from a distance. He returned from test drive at 3:05 PM all done! It should be note that the service department referred to the job as “Just a thermostat housing!” I went to pay and protested about the $571.00 charges. The service guy got the calculator out and start calculating. He said I will give you 10% discount. Oh that sounds good! He then finishes and says “$570.00, and look here I am lower than the estimate. It sure was by a whole whopping $1.00. Well with no choice I pay the man and we leave Page AZ at 3:30PM
I check with my Thatcher Az Ford dealer about said charges. Ford dealer here say would do the same job for $225.00 labor and a max of 200.00 for parts but could be less depending upon condition of other related parts for a total of $425.00. With the labor set at 2.5 hours. Be advised Lake Powell Ford is a ripoff! I would advise you to avoid them.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2000
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Vehicle make
FORD
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Service Technician
DOUGLAS LAYMON
My Lake Powell Ford reviewI bought a 2000 Ford diesel truck in Flagstaff, the Flagstaff Ford dealer had no time to change the oil before going back to SLC UT. and made me a appointment in Page at Lake Powell Ford. I arrived on time and went for lunch while they done a oil change and service on the truck. When I come back, the young tech was under the truck on the floor working on it. I asked the service writer if he had done the complete 28 point inspection and lube, and he replied yes. I had them check the air filter as well and had it replaced. The charge for the oil change, lube, & filter came to 169.28 I always insist on dealer service, I really do not trust the quick lubes, even though they are much, much cheaper. I got home and brought the truck to have it Utah saftey inspected and when it was on the rack, I noticed the rear end plug, the transfer case plug, had never been disturbed with the accumilated dust and oil on them. On further inspection, not one grease zirk had been lubed, or the front end axle checked. I called and was put in touch with the owner of the store, informed him about the service, and he will not return my calls. His name is Mike, he has had many days to contact me, and now I just get, “he’s in a meeting” respone when I call. Just so sad he does not even care for a good paying customer, possibly because I am from “out of town”. I now have to bring the truck in and pay twice for this service because of their shortcuts. The date of service is May 27, 2009, and the service invoice is #35029 You would think they could do a complete job after charging me 41.10 for a 10.00 dollar air filter, 4.94 a quart for non synthetic oil, 21.78 for a 5.00 oil filter. I hope I get some response, I think it is owed to me.