Jack Daniels Motors – a Porsche dealership selling Boxster, Cayman, 911, Cayenne, and Panamera series Porsche vehicles. Check out our online inventory of both New and Pre-Owned Vehicles, including the Porsche 911 Carrera, Porsche Boxster, Porsche Cayman, and Porsche Cayenne.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
Yes
-
Vehicle year
2011
-
Vehicle make
Panamera
-
Service Technician
Joe
My Jack Daniels Porsche reviewJoe always makes me feel comfortable when bringing my car in for routine maintenance. This is my second time in, and I feel like I’ve known Joe for many years already. Keep up the suberb work, Jack Daniels Porsche.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
David
My Jack Daniels Porsche reviewI have been driving past Jack Daniels Porsche for months now, and finally had a chance to stop in. I met with David Chais, and he was able to put me into a Cayenne rather painlessly. I love my new Porsche, and look forward to dealing with David and Jack Daniels more in the future.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Paul
My Jack Daniels Porsche reviewVery beautiful showroom, and the cars were even better. Have always been a fan of foreign sports cars, and I thank Paul for assisting me in finding the perfect Porsche for me. We went on numberous test drives, and once I got in the driver seat of a 911 Turbo, I knew I found the one. Many thanks to Jack Daniels, Paul, and all of their employees for making me a very happy customer.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Bill
My Jack Daniels Porsche reviewI have been coming to Jack Daniels Porsche ever since it was on Route 4 and I have yet to be disappointed with any aspect of the car buying experience. Bill Deichmeister is always my go to guy when I need to buy something fast and elegant. I love dealing with him and appreciate all the time he puts into satisfying my need for speed. Bill calls pretty much every holiday to wish me a good one and tell me to be safe, so that really means a lot to me. Their service department is excellent and the receptionist Donna is a real sweetheart as well. Thank you for everything Bill and Jack Daniels.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
James Dickcron
My Jack Daniels Porsche reviewThis dealer has no respect for people with small concerns. I had a few questions, and my sales child couldn’t even give me a straight answer.
when it came down for a test drive, I was denied. he said “since I was so far out from my purchase, I should wait till I was closer to my purchase date.”
On top of always answering his cell phone I was left to sit at his desk for 20 min. alone with no regard for my time or patience. apparently there was another customer in the showroom that was much more important to me.
when he cam back I never got an apology he went right into trying to get me to place an order for a car and wanted a $3000.00 deposit from me. on a car I haven’t even driven. I reminded him of our earlier conversation that I’m not ready to commit to a Porsche yet. And those words came out of his mouth, in frustration with me “why don’t you come back with your husband when your ready to do business?”
I was so frustrated I left so quickly. I should have went to his manager but was so upset I had to get out of there. he never asked if I was ever married he didn’t even know that I was once married. My husband had passed on not to long ago, he was such a big fan of Porsche I thought I’d buy one for us in memory of his passion for them. I don’t think that I could ever set foot in another Porsche store after being disrespected so much.
but then I thought why let that sales child take from me what I wanted to do for myself and family. So I went to Town Porsche and was treated with such care and respect it was like being on another planet form the other Porsche location jack disrespectful denials,. and when” I ” was ready I purchased my husbands Porsche.
Let this be a warning to anyone who is planing to go to jack disrespectful denials for any car they may sell.
good luck.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
None Given
-
Would You Recommend this Dealership
No
-
Vehicle year
2002
-
Vehicle make
Porsche
-
Service Technician
Joe Stuetz
My Jack Daniels Porsche reviewWorst service I have EVER received. The most disappointing part is that Pedro never even contacted me for an apology, let alone a resolution!! Unbelievable in today’s times…
From:
Sent: Monday, August 16, 2010 9:32 AM
To: ‘[email protected]’
Cc: ‘[email protected]’; [email protected]
Subject: RE: Porsche Service issue
Importance: High
Pedro:
It has been exactly one monthsince I contacted you, and other than an automated voicemail, and two briefinquiries from Joe which did not resolve the outstanding issues, I have yet toreceive a formal answer from you.
I take it that you are no longerinterested in retaining me as a valued Jack Daniels customer. As a reminder, Ileased an Audi Q7, had it serviced for three years, then purchased it, beforebringing my Porsche to you for maintenance and repairs.
As promised in my message to youbelow, I will contact PCNA and will use every single communicationchannel to ensure all potential customers are aware of the deplorable level ofservice you and your team provides at Jack Daniels service by sharing my recentexperience.
You have just lost a loyalcustomer, and perhaps worse, turned a loyal customer into a brand detractor. Idon’t have to remind you of the cost implications to Jack Daniels.
Yours sincerely
From:
Sent: Saturday, July 17, 2010 2:38 PM
To: [email protected]
Cc: [email protected]
Subject: Porsche Service issue
Importance: High
Dear Pedro:
I have been a Jack Daniels customer since ’07. I initiallyleased my Audi Q7, and purchased it in March of this year. My dealings withyour Audi team have always been professional and courteous, and the maintenanceprovided to me has been satisfactory. I recently bought a Porsche Boxster andbecause of my loyalty to Jack Daniels – albeit against recommendations offriends who own Porsches and swear not to service them at Porsche dealershipsdue to the high service cost – I decided to have some significant repairs doneat your Porsche service in Fair Lawn, NJ.
The total bill amounted to approximately $4600 and coveredthe installation of a water pump, a new set of breaks and a few other minoritems. Joe assisted me with this service. Prior to agreeing to the repairs, Iasked Joe whether there were any other outstanding items which neededattention, to which Joe responded negatively. I asked this question twice andreceived the same answer twice.
I picked up my car this Thursday morning and only 15 mileslater, the Check Engine Light came on, which was not on prior to myservice. In addition, the left car directional was blinking too fast, eventhough at the time of the service they had worked on my lights and apparentlyfixed an issue I was unaware of. Needless to say that I was very annoyed: Icalled Barbara, drove my car back, cancelled all my afternoon appointments andwaited for your service staff to identify the issue. After an hour, Eddy toldme that he vacuumed the engine and that some dust of the repairs caused thecheck engine light to go on. He also changed the light bulb. He reluctantlyapologized for my inconvenience, which surprised me, given that I had justspent nearly $5000 on repairs and I wasted my entire day because of poorservice provided by Eddy and his staff. When I asked him if he saw anyopen issue after this check-up, he responded no. Everything now was inorder, I could leave without having to worry.
On Friday morning I was ready to leave to work in my Porschewhen the car only started after 5 tries. I never had an issuestarting the car until after this service your team performed. I finallyarrived at work, only to notice that once again, the check engine lighthad turned on. You can imagine that at this point, I had lost my patience. Icalled Barbara to let her know that this was absolutely unacceptable and that Iwould bring my car in later that day to remediate the issue, only to find outthat my car would not be looked at until Monday. I am leaving on a 2-weekInternational business trip on Monday, and instead of being able to leavepeacefully from my office, I now will have to arrange a drop off from yourlocation.
I am sure you can understand that I am extremely upset andbeyond disappointed with the service which was provided to me by your JackDaniels Porsche service team, and that I have absolutely no confidence in theability of your Porsche service associates at this point. Before I contact PCNAfor a formal complaint, and share my experience online with all the appropriateconsumer review websites, I wanted to give you and your team one opportunityto make this right.
Besides fixing the issues that your team created for me anddeliver my car back in a worry-free condition it is supposed to be after amajor maintenance job, I expect to be fully compensated for my considerableloss of time and distress caused due to this deplorable incident. The least Iexpect is to be credited for all the labor associated with the service;I understand parts (albeit sold at a significant mark-up) is a cost that youhave incurred on my behalf.
I am convinced that you will appreciate the gravity of thesituation, and I am hopeful that we can resolve this matter to mysatisfaction, before I initiate any further steps as indicated above.
Yours sincerely
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
dont remember
My Jack Daniels Porsche reviewUnprofessional attitude with little knowledge of the auto. I made the purchase from another sales rep who was a bit better than the initial person. After the sale there were 2 to 3 minor situations where i needed service on the car. Thats when the trouble began. The service dept was a joke to say the least. You could never find anyone to assist you and when you did you were treated like you were in their way and they were doing you a favor but taking care of your car. Both times the work was never done properly or even done at all and when i returned to get it right i was greeted with nasty looks and a frigid cold attitude. In short there is clearly a problem at this dealer and its not situated in on dept. it’s across the entire company which leads me to believe its the tone set at the top of the organization and that is enough reason to stay clear of this dealer on all counts. I have been a Porsche owner all my life and this was my first dealing with this dealership. In fairness Porsche makes a fantastic car that had great credibility and its worth owning however if you have a choice in where decide to spend your money my advice is find a good dealer with a reputable service dept. After all you did pay a high price for the car and the least you should be entitled to is common courtesy and a professional attitude.