If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Vehicle serviced for
Maintenance
-
Vehicle year
-
Vehicle make
-
Service Technician
My Infiniti of Kirkland reviewI have been going to this dealership for years now and will continue to do so because of the cars and because of their outstanding Customer Service Department. In particular, Linda Ross..she is dedicated to making sure each customer is happy with their service. 🙂 She is definitely one of the big reasons we keep choosing to buy Infiniti’s. We also own a BMW and the service there is terrible in comparison.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Brandon Oquin
My Infiniti of Kirkland reviewI researched my car purchase for two years. When I finally decided on an Infiniti M37X, I found that my local dealer was not willing to deal at all on the sticker price. I called Kirkland and spoke with Brandan Oquin. They had the exact car that I wanted, and he worked with me and got it down to a fair price. When I got to the dealer to pick up the car, he had everything ready. He really went the extra steps to ensure I was happy. He also made sure that I had a thorough understanding of all the features (navi, bluetooth, etc) before I left the lot. I would recommend Brandan Oquin and Infiniti of Kirkland to anyone looking for a car.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Sunil Loprinzi
My Infiniti of Kirkland reviewI went in on a Sunday evening to check out the 2010 G37 sedan. They did not have what I was looking for and almost forced me get one with more options (like Nav etc). I agreed to it and started negotiating with the price. They came down to a good price but with a condition that I give them a good rating when Infiniti asks me to fill a survey. Fair enough… The salesman pretty much forced me to sign the deal even though I was apprehensive. I did end up signing it – completely my fault for slipping. I little later I realized that this is not what I wanted and wanted to cancel it.. I called them early Monday morning to ask for cancellation of the lease contract since it wasnt processed as yet (had this info confirmed from Infiniti financial services as well). They refused and said that I HAD to buy this car or take something else from them otherwise they wont cancel the contract. I agreed to consider a pre-owned car. They took advantage of the situation and quoted me prices 10-15% higher than KBB retail value. For example: a 2008 Honda civic for 21000 when you can get a new one for 2011.
These guys dont care about the customer experience. Its more about selling that particular car and the moment you sign the deal, they dont care much…
I would NEVER go back to these guys.. Maybe not even Infiniti…
On the other hand, I called up the BMW dealership and asked them if they could help figure this out and they actually spent 30 mins explaining me the legalities etc even though I had dont no business with them and showed no intention of doing any unless this got sorted out.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Steve
My Infiniti of Kirkland reviewDon’t ever deal with this dealership. I went to lease G37 (based on $319/month TV and internet ads). I experienced sleazy sales tactics, Steve (Sales Manager) could not explain different fees and numbers in the lease, I had to point out miscalculations few times (i.e. there is no delivery charge for VPP plan, etc).
First, they said the region does not buy cars advertised in lease special, then the salesperson did not know about Nissan VPP plan, and had to run to Steve (manager) for every detail. Fortunately, I had VPP plan materials on my laptop. The manager (Steve) came later and gave me a price (380/month on the lease).
When I inquired about the components of the price and started to ask about details of the fees, Steve became evasive and dishonest. When I asked about “document fee” and “delivery fee” Steve literally screamed at me and my wife, rudely requested “to leave the premises”, and threatened to call the police(:devil(). I asked for his full name and a name of General Manager – he refused to provide the names to me. I will definitely complain to the corporate office, but I have to warn everyone to never deal with this dealership.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Brandon
My Infiniti of Kirkland reviewI honestly don’t have anything positive to say about these guys. Gave me the run around using any shady tactics they could to confuse and fluster me. After things were agreed upon, went back on their word and tried to let things “slip by” in the final paperwork. Also extremely unprofessional when handling the payoff of my trade in. Constantly avoiding phone-calls and point blank lying to both myself and my bank.
These guys are the scum of the earth. Period.