In Texas, Westway Ford is known as the leading Ford Dealership. Located in Las Colinas and servicing the greater Dallas Fort Worth area we are proud to offer some of the best deals and incentives in the state. Find us on Highway 183 & MacArthur Blvd. Just two minutes east of the George Bush Turnpike . We also have a full service, parts and collision dept.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2010
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Vehicle make
Ford
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Service Technician
Harvis Grammer
My Westway Ford reviewWARNING do not do business with Westway Ford in Irving TX. in any way. My truck has been in their shop trying to get warranty work done on it since May 18th. It is now June 27th and nothing has been done to it like they told me was done to my truck. If that wasn’t bad enough one of their employees decided to use it this past weekend for their personal use and it got impounded at 3:30am Sunday morning. The dealer did not even call to tell me. We got a certified letter this morning saying that my truck was towed from an apartment complex in Irving and the tow company would not give me any information because it was already released to the person that worked for the dealer. I go to the dealer and they know nothing about it and tried to come up with an excuse to why my car was towed from an apartment complex at 3:30am Sunday morning and their employee went and got it out of the impound with his own credit card. The dealer knew nothing about it until I showed up with my certified letter in hand. Their employee handed the receipt over and they still tried to cover it up with excuses that it broke down on a test drive and the tech just left it parked at the apartment complex. I have all the documentation to prove otherwise. They did not want to give me anything and the service manager was arrogant as hell. I ended up walking out of his office and called the police. They showed up and I got all the documentation I requested. I asked to speak to the store GM and I was told he is not available. My truck has scratches all over it hundreds of miles on it from when it was dropped off and then when you demand answers they treat and talk to you like crap. I have filed a complaint with Ford Motor Corporation and waiting to hear back. A month and a half and no repairs done and it gets impounded while in their possession. Had they called and told me they had an employee take my truck and it got impounded and they are handling the situation at the dealership I wouldn’t be so pissed. The fact they did not tell me and that they then tried to cover it up and treat me like crap is what has me really pissed off right now. I also asked the service manager to please not let the tech that decided to drive my truck for personal use all weekend and get it impounded At 3:30am Sunday morning and to please find another tech in the dealership to work on it going forward. The service managers response to me was that’s his decision not mine to who works on my vehicle. At that point I chose to walk out of the managers office and wait for the police to arrive. I do not think they thought I was telling the truth when I told them the police were on the way. The service manager didn’t say a word when the police officer stepped into his office and demanded I get the documentation t was requesting and that I wanted to see my vehicle. My fight with them over this is not over. I am just getting warmed up. If there are any updates on how the dealership or Ford Corporate handles this situation moving forward I will update my review. For now I recommend everyone go somewhere else for service and car purchases and if you have a vehicle there to get it out of there and take it to another dealership that doesn’t treat customers this way.