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This was our reply to the 40+ pages of documentation we sent to Volvo Cust Service For VOLVO N American Cars USA to document how 128 VOLVO belives in the TYPICAL TRUNK SLAMMING proverbial “USED CAR SALESPEOPLE”. Take money and run. Then no follow up or help. just sorry and tough luck.
We purchased a 2008 XC90 w/ 15k miles on it, and we further had it certified to be sure it came in great shape and safe condition. was a present to my wife. It was delivered w/ cracked windshield, repainted on both sides w/ obvious body damage, brakes at wwwaaaayyy below acceptable “certified” standards by VOLVO, 2 balding tires, missing some interior mats…. took it to dealership in Tampa, FL as soon as we received it to have it checked out.. they sent us to their body shop to confirm our suspicions… then 128 volvo said they’d do nothing and basically didnt care. now same w/ volvo N. American Cars… NICE CUST SERVICE DONT YOU THINK? .. NOW AFTER GOING ONLINE TO POST COMPLAINTS…. I see several others have had same issues w/ 128 VOLVO.. check it out also on mydealerreport.com… below is my reply and the last response from volvo cust service..
Attn: John Willets; Volvo Cust Care
SO BRAKES WAY PAST SAFTEY STANDARDS, FAR BELOW STANDARDS FOR CERTIFICATION… WILL NOT BE TAKEN CARE OF, A WINDSHIELD THAT LEAVES THE DEALER CRACKED IS MY RESPONSIBILITY, TIRES AT WEAR LINES THAT WERE REPORTED TO BE “GOING TO BE REPLACED” AND THEN “WE’RE SORRY GO AHEAD AND BUY NEW ONES AND WE’LL REIMBURSE YOU FOR THEM” FOR THE TWO BALDISH TIRES… ARE ALL NOT GOING TO BE RESOLVED PERIOD… And haveing the vehicle Certified as part of the buying process to be sure that all / any problems would be taken care of as our “insurance” was a worthless ordeal.. Wow. Your customer service just became why i wouldnt re-purchase or advise anyone to purchase a used or new Volvo.
That’s good to know. This letter, these responses and all the back and forth w/ 128 volvo will be copied and posted. As a part time web designer and owner of 4 sites… I will be posting a website about boston 128 Volvo and Volvo customer care in general this coming week. I will forward you the link.
Thanks for allowing me to “share this incident” with you guys. I hope you “learn a lot” about the 128 Volvo crooks that abuse your standards in selling used autos to trusting buyers across internet platforms. I don’t think I have asked much; wanted the 2 bald tires replaced (I will pay to replace the 2 others as they cannot be replaced seperately) , the dealership to replace my windshield, the cost of the brakes, and some sort of apology about the re-painted vehicle and not some crap about I should have known it from online standard side and frontal shot pictures that were at 10-15 feet away w/ no mention of “side paint and body work done” in the ad, only a car fax clean report.
Our next vehicle will again most likely be a Mercedes. We have used their certified program in the past and until we decided to go try Volvo… were very happy.
Rick Noll
Commercial Realtor
Please Visit us online to see ALL60+ of our Listings in Full Color Flyer Format at http://www.CommercialMLS.net
Mike Braccia & Rick Noll
Builder Services, Inc
6323 Memorial Hwy. Bldg A
Tampa, FL 33615
813-600-5592 (ofc / v-mail)
813-888-6756 fax
e-mail: rick
And For Residential or Commercial Lending, Appraisals, a wonderful Real Estate Attorney and Closing Agent or for your all-around Insurance needs… Visit our website and you could meet some great professionals.
—–Original Message—–
From: [email protected]
Sent: Thursday, July 09, 2009 9:42 AM
To: ricknoll
Subject: RE: 2008 XC90
Dear Mr. Noll,
This is a follow-up to our conversation concerning the needed repairs for your Certified Pre-owned 2008 XC90 VIN: YV4CZ852481454539 purchased from 128 Volvo.
Under the Certified Pre-owned Program, Volvo retailers are responsible to perform the Certified Pre-owned inspection on vehicles prior to sale. The retailers are also responsible for reconditioning any vehicle that does not meet the inspection standards before being sold as a Certified Volvo. The purpose of the inspection is not to restore vehicles to “like-new” condition; but to ensure that they meet the safety, performance, and appearance standards for Certified Pre-Owned vehicles.
We have given careful consideration to your situation and reviewed your concerns with our Regional Management in the Boston Market. As much as we desire to resolve each of customer’s requests to their satisfaction, it is not always possible to meet every expectation. Although we cannot change what has taken place, we can learn from your experience and make sure that a similar situation is not repeated. However, we regret we are not in a position to intervene further in this dispute.
We appreciate the time you have taken to share this incident with us and regret any inconvenience. As our retailers do reflect the Volvo image, we have forwarded your comments to the appropriate regional Volvo management for review as an internal matter to address any developmental needs on the part of the retailer.
Sincerely,
John Willets
Customer Care
Volvo Cars of North America