Crest Lincoln, Sterling Heights, MI Serving Sterling Heights and the Greater Detroit area since 1972 and #3 Lincoln Dealer for sales in the country!
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
Lincoln Navigator
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Service Technician
Jeff
My Crest Lincoln reviewAvoid Crest Lincoln at all costs! Not only is the service manager rude, the service advisor is worse. He is extremely condescending; and good luck on finishing a sentence as he interrupts you constantly. I actually called him out on it and he didn’t care. Any problems you have with their service to your car will be turned around so that it’s your fault. I had such a lack of confidence with their service that I took my car to another Ford mechanic to have checked out. Sure enough, he found a problem in how they put the engine cover on (was pinching the radiator hose) and Crest said I had a transmission fluid leak (wanted $510 to fix) – guess what? – NO fluid leaks anywhere. Find another Lincoln dealer!! May want to rethink purchasing a Lincoln altogether: my 6 yr old Navigator w/89K miles needed a new ENGINE! A part of the (I say defective) engine broke off inside and damaged the piston requiring me to get an entire engine! Lincoln contributed $1600 toward the $6200 engine, leaving me w/$4600 out of pocket. Unacceptable and very disappointing for a Ford truck engine to not even make it to 100K miles.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jim
My Crest Lincoln reviewWorse than pathetic is how I would explain this dealership. The managers here have done nothing but lie and attempt to mislead me in order to get more money out of me and my insurance company. I had body work and mechanical work done to my car here and have had major issues with both. I won’t go into all of the details because it is too much to list but I will tell you the results. My car is still there after over a month of work for minor damage and repairs. They were not able to successfully repair the mechanical issues and I ended up putting the old part back in so that I can take it to a real mechanic. When I went to pick up the car there were red gouges all over the passanger door and a 2 inch hole in my leather passanger seat!! Crest has denied responsibliy for both with the explaination that they were never in that seat but the fuse box is located under that seat and the panel cover was off and sitting on the floorboard. I am going to have to sue them for damages. Beware of this place, the customer service is merely a cover to get their hands into your pocket and I have yet to find an honest soul in this place. My car is worse off now than when I brought it in 6 weeks ago.