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- Vehicle serviced for Maintenance
- Accurate estimated wait time No
- Would You Recommend this Dealership No
- Vehicle year 2005
- Vehicle make Jeep
- Service Technician Barry (Manager)
My Cranberry Chrysler Jeep reviewI’ve been a customer of theirs over the past few years as they’ve serviced my car for its annual state inspection. Unfortunately I’ve found their performance to be increasingly unsatisfactory as their level of service has continued to deteriorate with each and every visit to their garage. Their repairs ALWAYS take longer than what they say and I’ve had to return my car to their shop (immediately after service) TWICE because of an issue.
The first issue was when they informed me that my car was leaking oil (although I never saw evidence of an oil leak on the ground). After authorizing the repairs to fix the “leak” my car did in fact start leaking oil on my garage floor days after being serviced. I returned it to the dealership where they fixed it again (free of charge), however the oil on the garage floor re-appeared after about a week.
The second time I was having “preventive maintenance” performed during my annual state inspection, and part of this maintenance included changing the differential fluid. After a few days I noticed differential fluid on the floor of my garage in the rear of my vehicle. Once again, I had to take my car back to the dealership for them to repair the leak. Fortunately, the leak did not resurface a second time (unlike the oil leak).
Lastly, (during my most recent annual visit last week) I had my car in for the usual inspection and emission. Two days after bringing it home the check engine light came on. This week I’ll be using my ODBC scanner to scan the error codes to see what is going on. At the time of this writing I cannot (without 100% certainty) blame the dealership for this last problem, however I find it very ironic that my vehicle passed emissions two days prior to the check engine light coming on.
In closing, I’m not happy with this dealership at all. They will definitely be hearing from me (yet again) if I determine the check engine light was triggered for anything they serviced during my last visit. I’m a person who always tries to work through issues and resolve them without “jumping ship”. However, I find myself at a crossroads and am seriously considering finding another garage to service my car.