Welcome to Colonial Volkswagen of Westborough, part of the Colonial Automotive group’s MVP Volkswagen dealers! We are your Westborough Volkswagen dealer in Massachusetts, serving Worcester, Framingham and the greater Boston area. Search new and pre-owned cars, vans, wagons and SUVs as well as certified used Volkswagen vehicles at your Boston Volkswagen dealer. Find new vehicle specials on the new Volkswagen Beetle, CC, Jetta, Golf, GTI, Passat, Routan, Tiguan and Touareg. Not only do we provide you and Framingham Volkswagen buyers service coupons, get great deals and lease specials on select VW models, conveniently schedule for Volkswagen service and order parts all online. We’ll quickly get back to you with pricing and availability. We invite Worcester Volkswagen customers to give us a call and ask about our special VIP programs and our Colonial Advantage. We’d love to hear from you. Contact our Westborough and Boston VW dealership and view our online hours and map for directions. For Volkswagen dealers in Boston, Worcester, Framingham and Westborough, MA, experience the MVP difference at Colonial VW. “Yes, you can have it all at Colonial!”
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike
My Colonial Volkswagen reviewI had a terrible experience buying a car at this dealership. I negotiated the price of a 2016 Jetta online. I went in to test drive one on a Saturday, and they didn’t have any automatics (I was told I would be able to test drive the kind of car I was looking for), so I drove a 2017. I liked the car, and was told they would be able to get a 2016 Jetta in the color I wanted, so I started filling out paperwork. After I had already signed a sales agreement, I was told they made a mistake and the car would be $500 more than the price we had originally agreed to. This is when I should have left this dealership. I got them to go down $250. We then waited over an hour to meet with the one person they have to go through the final paperwork. They tried to get me to agree to a higher interest loan than we had discussed until I told them I had a better interest rate somewhere else. When we finally left the dealership, I was told I would be able to pick up my new car on Tuesday (and possibly Monday). I checked in with the dealership on Monday, and Tuesday morning they said my car would be ready Tuesday or Wednesday. I had to contact the dealership again on Wednesday, and they said they still didn’t have the car, but that I could pick it up Thursday. I was called Thursday evening and told the car wouldn’t be ready until Monday. I talked to the salesperson (Mike), who said he was sorry but they were having difficulty locating a vehicle in the color I wanted. He said they would make it worth my while by giving me a free service. I sent a lengthy email to the GM about my experience. I was called by the general sales manager (Ian), who apologized for all of the issues and also told me they would do something for me for all of the problems. He told me that the car wouldn’t be ready until Tuesday and that he wanted to meet me when I picked up the car. I finally was able to pick up the car on Tuesday after having to sign new paperwork because of the new VIN number. Ian was not there and Mike did not mention anything about free service. The car was not inspected, even though that was one of the fees I paid. They said I could come back again, but since the dealership wasn’t too close to where I live, I chose to get it inspected elsewhere. It took them 3 days to email me my registration (after multiple inquiries) and I also discovered that they overcharged me for the registration. I was eventually sent checks for the inspection fee and the overcharge on the registration. I reached out to Mike and Ian about the free service I was promised, but neither has gotten back to me. I would avoid buying a car from this dealership.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Rick, Billy
My Colonial Volkswagen reviewThese guys flat out beat every VW dealership when it comes to price. I went around to pretty much every Greater Boston VW dealership to shop around prices and Colonial was unbeatable. They really want to get your business and will make sure you are happy. Billy the GM was professional, and will get you the deal that you want and will not bullshit you, he can however appear intimidating he might have been a cop in his past life. Rick the sales guy was very friendly and professional and made the experience flow smoothly. I would definetly buy another car from these guys. If you can haggle a little and not be intimidated by the whole process you will find that these guys don’t sell sleaze but cars.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Colonial Volkswagen reviewThe salesperson I met with initially was very pleasant and helpful. However, upon saying that I was not ready to buy that same day, another salesperson was brought out. He was extremely pushy and patronizing. He greeted me in a very condescending tone, as though a woman could not possibly make a decision about a car. He pressured and pressured to buy that same day, stressing that the car I test drove would not be there if I returned in a few weeks (since I’m planning to check out some cars at other dealerships). Gee, if your turnover rate is so high, why are you so desperate to make a sale RIGHT THIS MINUTE? He was almost infuriating to talk to (or rather, be lectured by). I will absolutely not be buying here solely because of his demeanor. I would not trust him to provide an honest and pleasant purchase deal.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dan Fontaine
My Colonial Volkswagen reviewIt was a good experience. They had the car that we wanted at a good listed price. Financing and info on MA registration was very helpful (just moved to mass). Dan (who is not a sales person but sold us the car) went out of his way and came thru on everything he said and more.
For buying a car (which I hate doing) it was a good experience.