Hoselton Chevrolet is part of Hoselton Auto Mall complex in East Rochester, NY. Hoselton Chevrolet has been proudly serving the Rochester, New York area for over 90 years! We encourage you to browse our online inventory, check out current specials and incentives, schedule a test drive and investigate financing options.
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Approximately 12 months ago I purchased a 2009 Cadillac CTS from Hoselton. I commute from Chicago every other week and simply needed a reliable used vehicle to travel back and forth to my work location in Bloomfield. I had only driven the vehicle 4,000 miles when the following issues developed. 1. The driver’s side door handle would not operate, 2. the check engine light was coming on / off intermittently, 3. the ABS / all-wheel drive / traction control service light was on. Additionally, I requested an oil change and tire rotation.
I had to sign an agreement to charge $480 for diagnostics, which would go towards the repair in the event I elected to repair the vehicle. Two hours after dropping the vehicle off at the dealership the problems had been diagnosed and I was quoted $1,680 to repair the vehicle. I agreed to the repair and the cost.
However, after picking up the vehicle and evaluating to specific charges, I began to question the service and the charges. Here are the facts…
1. A single service tech worked on the vehicle
2. From the drop off time to the call to me communicating the service was done was 8hrs 45min. I was charged 8.3 hours in labor, or $1,100. Therefore, the service tech did not take a break the entire day!
3. I was charged 3.5hrs in labor to change the microswitch in the driver’s side front door. There are three screws that hold on the door panel that grants access to the handle and switch. The total charge to repar the door was approximately $600!
4. The mass air flow sensor, which is easily accessible and held on by two bolts took 1.5hrs of labor. Additionally, I can buy the sensor for $60 directly from GM, yet I was charged $146 for the sensor or 143% more than the direct purchase cost.
5. A front wheel bearing had gone bad, causing the ABS / Traction Control / All-Wheel Drive service lights to come on. Approximately $200 for a new bearing and 2.6hrs in labor.
6. I was changed approximately $100 for the oil change and tire rotation.
My conclusion is this…I was grossly overcharged for the repairs. I sought out the sales manager who connected me to Drew Hoselton who ultimately had the service manager, Wayne, contact me to let me know I was charged flat rates and that the dealership was unwilling to make any concessions. Hoselton’s mission statement claims they are a fair and ethical company with integrity as one of the key pillars in their core values.
I bought a car from Hoselton in good faith…yes, a USED car. After driving the vehicle only 4,000 miles, I thought it best to take the vehicle back to the dealership from where it was purchased, as I believed doing so maximized the PROBABILITY of fair treatment. Instead, the dealership has elected to hide behind the “non-published” flat rate labor guide and charge me for virtually EVERY SINGLE second that the car was in their possession while marking up the parts 150%. I’m only a single customer and my decision to never return will not damage their business. However, with today’s means of communicating (blogs, social media, Yelp, etc…) these practices will eventually catch up with Hoselton and I will play my part in sharing my experience.
I asked for a price over the net and got what looked like a great deal on a Chevy Volt. Turns out the deal was no better than i could get anywhere else. Was this bait and switch? I have bought two cars from then in the past but from now on I will not trust them. by the way, the salesman Ralph was great, the internet guy Thomas, not so much.
DO NOT BUY A VEHICLE FROM HOSELTON IN FAIRPORT !!!!!!!!!!!!
I went there to buy a Jeep they had advertised. The salesman said the one I was interested in was already sold, even though there was one like it on the lot. He then interested me in a 2004 Trailblazer. It looked and felt all right, so I went through with the sale. Four days later, I picked up the vehicle and on the way home from the dealership, I noticed the tachometer was not working. I called them when I got home, but was only able to leave a message. I called again the next day to another person (service dept) and had to leave a message. Two days later, another call and another message to be left. I had to go out of town for a week. That’s when the speedometer quit working (less than 1000 miles). I also started having problems with the transmission shifting into gear (less than 2000 miles). I finally got in touch with someone, and they had me bring it in for service. When I got it back, the instrument panel had to be replaced, and they supposedly did some kind of upgrade on the transmission. However, I was still having the same problem with the transmission. They assured me that it was fine and that their “computer” found no problems. I bought the truck as a winter vehicle, so I hadn’t driven it that much. Less than 1000 miles after they looked at it (less than 3000 total), the transmission went altogether. But because the warranty had expired, they said they were not responsible for the cost of repairing it. But they said they would give me the warranty rate of repair at $65.00/hour instead of their normal $90.00/hour rate. I KNOW DOCTORS THAT DON’T MAKE THAT MUCH, AND HOSELTON CERTAINLY ISN’T IN THE BUSINESS OF SAVING LIVES. The final bill was $2260.39. I think this is outrageous and I highly recommend to STAY AWAY FROM HOSELTON IN FAIRPORT.
David Leonard