Hi, I’m Shannon Nill, the dealer, here at Guaranty Chevrolet and GM Certified. Guaranty is located in Junction City, Oregon, just five minutes north of the Eugene Airport. Our dealership is out of the big city, so our taxes are less, our insurance is less, our sales expense is less, and therefore our cost of doing business is a whole lot less. Combine this with our high volume and low overhead and we can save you money!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Bruce Hamlin
My Guaranty Chevrolet reviewMy Review of Guaranty Chevrolet:
” Stay Away From This Dealership!!” I bought a used 2008 Silverado in early Jan of 2011. This truck had a lift, so I was told by the dealership that the factory warranty was void because of the after market parts. I was told that if I wanted a warranty, that they had a warranty that would cover not only all of my power train components, but also the lift kit, and electrical. They quoted me a price of $3000 for a 4 year 48,000 mile extended warranty. This seemed like a great idea to me. All this coverage, even the lift kit… wow! So I traded in my 2006 Silverado (Paid Off with 73K miles running perfect), and bought this new truck with this warranty.
Right after diving this truck off the lot, I noticed a few problems that needed to be fixed. So I took the truck in for service (Clunking drive shaft, Knocking front end, and a slight shaking). They said that the drive shaft needed lubed, which they did, and they told me that the shaking and knocking was normal with a lift and big tires??? After driving the truck for 8 Months, and the shaking getting worse, I decided to take the truck in, because there was an obvious problem! At 8am while headed to the dealership on the 5 fwy going about 65 miles per hour, my front left wheel snaped off the axle hub and sent my truck sliding down the freeway. Turns out that I had a broken wheel bearing. Fortunately I made it out with no injuries and the truck managed not to hit anyone else.
After having the truck towed to the dealership to have fixed, I found that in fact there are no such warranties for lifted vehicles, and that the warranty I was sold, was virtually non-existent. Basically I paid $3000 for nothing and was sold into a truck that now I found had no warranty!!! OMG, what now, this is not what we agreed on! After having to claim insurance to fix my truck because the warranty was no good, I confronted the dealership, and they returned my $3000, but handed me the keys to my fixed truck, and basically said, “It’s your problem now”. So now I have a truck with no warranty and the dealership has done nothing to help me out, when they obviously dropped the ball. I’ve asked the owner (Bruce Hamlin) for help, but he never returns my calls. Now I have to take this dealership to court. I believe to make this right they either need to cover the warranty that they sold me, or buy back the truck that I shouldn’t even have.
The service dept told me that they work on commission, and I feel like I’ve been up sold into things that I don’t even need. I’ve never felt comfortable or confident when taking my truck to this dealership. In fact, I question if they even do the work they charge you for!?!?