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This is the worst dealership I have ever had the missfortune of dealing with! It took them almost 6 months to fix the car and in the end I still had to take it to another dealer (Moran Chevrolet, HIGHLY reccomend) to put the bumper on correctly… It didn’t meet up with the fenders and we were told that was the best they could do!? They tried to deliver the car to me 3 times! And every time there were still problems! Their body shop manager (Jerry) is a flat out bold faced liar! He was rude, disrespectfullI, incompatent and as I mentioned before… a liar!!!!! It took every ounce of control I had not leave him in a bloody pile on the floor! I could go into soooo much more detail… Bottom line, don’t use this dealer for ANYTHING!
WE STRIVE TO MAINTAIN QUALITY REPAIRS AND CUSTOMER SATISFACTION. THERE ARE TWO SIDES TO EVERY STORY, SOMETIMES IT IS BEST TO APPROACH THE PERSON THAT THERE IS AN ISSUE WITH AND SPEAK HONESTLY ABOUT YOUR CONCERNS. WE ALWAYS STRIVE TO HAVE CUSTOMER SATISFACTION. BUT WHEN THERE ARE OTHER ENTITIES INVOLVED IN THE TRANSACTIONS IE INSURANCE COMPANIES ETC THEN THINGS GET DIFFICULT AND WHAT THE DEFENITION REGARDING WHAT REPAIRS ARE BEING PAID FOR AND WHAT REPAIRS ARE BEING DONE AS A CUSTOMER SERVICE BECOME SKEWED. ALSO NO ATTEMPT WAS MADE TO CONTACT THE GENERAL MANAGER OR THE OWNER IN ORDER TO VOICE THEIR CONCERNS REGARDING THESE ALLEGATIONS. THE ONLY THING THAT WAS DONE IS THAT THIS PERSON HAS GONE ON LINE TO MANY SITES TO SLANDER THIS FACILITY AND MYSELF. THAT IS AFTER HE AND HIS FATHER WERE PLEASANT TO OUR FACE. AS ADULTS WE ARE TAUGHT TO FACE ANY ISSUES AND RESOLVE THEM WITH THE PERSON THAT HAS AFFECTED YOU, NOT GO ON A PUBLIC FORUM AND SLANDER THE PERSON. IN CASES LIKE THIS THAT IT CONTINUES THERE ARE LEGAL RAMIFICATIONS THAT MAY RESULT IF THIS CONTINUES, ESPECIALLY WANTING TO “LEAVE A PERSON IN A BLOODY MESS” THAT IS NOT A MATURE WAY TO HANDLE ISSUES. THERE ARE ALOT OF ISSUES WITH THE REPAIR THAT WERE LEFT OUT OF THE STORY. AND ALSO THE SITUATION THAT CAUSED THE LOSS, AS WELL AS THE AFTERMARKET PARTS THAT WERE INSTALLED AND THE FACT THAT THE VEHICLE IS NOT A HIGHLY PRODUCED VEHICLE IN THE UNITED STATES.
IF YOU RECALL CORRECTLY THE INSURANCE COMPANY DID COME OUT AND TOLD US WHAT THEY WERE GOING TO FIX AS PART OF THE LOSS AND WHAT THEY WOULDNT.
IF YOU WERE REALLY LOOKING FOR A RESOLUTION TO THE ISSUES YOU COULD HAVE GONE TO THE GENERAL MANAGER, THE BODY SHOP MANAGER AND OR THE OWNER. THE FACT IS THAT YOU HAD NO GROUND TO STAND ON AND NOW YOU ARE MAD THAT YOU DIDNT GET WHAT YOU WANTED, AS OPPOSED TO WHAT YOU HAD COMING.
I e-mailed my Sales Lady and the General Sales Manager the day before I was picking up my car confirming that I would be there at 1:30pm in the afternoon. Bother of them recieved this e-mail. I showed up at 1:30pm the next day, and my Sales Lady went on vacation and so did the GSM . There was no communication to anyone in the dealership regarding my new car delivery. I left work early only to sit at the dealership waiitng for my paperwork to be completed. The only reason why I even bought the car from them after this horrible Customer Service, is because they brought that car in from another dealer and it was the only one in Michigan like that. This was the worst experience I have ever had. They did not even want to come to the car with me and show me the new car. To top that off, the car was not even prepped for new car delivery, I ask that it be sent back, someone took it back and about 8 minutes later she said the prep people were all backed up, she wiped it down herself. I was appalled!. Don Not shop at this dealership, you deserve better, I deserved Better.
My name is Tom Bechtell and I’m the General Sales Manager for Buff Whelan Chevrolet. This note is in response to the unfair criticism we received from this customer. The truth is, everything was fine with her until she demanded lifetime oil changes on her new Malibu. She was told no. She then said she would settle for 3 years worth. Again we said no. She used a GM Employee discount to purchase her new Malibu. Doing so, we CAN NOT by GM’s rules give her anything extra. We did find her the only such car in the state, didn’t charge her any extra to get it for her and this is the thanks we get. I haven’t been on vacation since last year, so I don’t know where she gets that. Also the sales lady she so freely rips on has a terminally ill husband and she got to take a couple of well deserved days off. The customer was well aware of that and we actually had 2 salespeople prepared to take care of her. Buff Whelan Chevrolet is proud that we play by GM’s rules. We have been the number 1 volume Chevrolet dealer in the state of Michigan for 7 years and in the top 5 in the country. Our customer satisfaction rating is always at the top of the chart. If anyone would like to discuss this deal or have any other questions for me, please give me a call. I’m always here to be of help.
Thank you.
Tom Bechtell
General Sales Manager
Buff Whelan Chevrolet
1-800-943-5261
My name is Tom Bechtell and I’m the General Sales Manager for Buff Whelan Chevrolet. This note is in response to the unfair criticism we received from this customer. The truth is, everything was fine with her until she demanded lifetime oil changes on her new Malibu. She was told no. She then said she would settle for 3 years worth. Again we said no. She used a GM Employee discount to purchase her new Malibu. Doing so, we CAN NOT by GM’s rules give her anything extra. We did find her the only such car in the state, didn’t charge her any extra to get it for her and this is the thanks we get. I haven’t been on vacation since last year, so I don’t know where she gets that. Also the sales lady she so freely rips on has a terminally ill husband and she got to take a couple of well deserved days off. The customer was well aware of that and we actually had 2 salespeople prepared to take care of her. Buff Whelan Chevrolet is proud that we play by GM’s rules. We have been the number 1 volume Chevrolet dealer in the state of Michigan for 7 years and in the top 5 in the country. Our customer satisfaction rating is always at the top of the chart. If anyone would like to discuss this deal or have any other questions for me, please give me a call. I’m always here to be of help.
Thank you.
Tom Bechtell
General Sales Manager
Buff Whelan Chevrolet
1-800-943-5261
My name is Tom Bechtell and I’m the General Sales Manager for Buff Whelan Chevrolet. This note is in response to the unfair criticism we received from this customer. The truth is, everything was fine with her until she demanded lifetime oil changes on her new Malibu. She was told no. She then said she would settle for 3 years worth. Again we said no. She used a GM Employee discount to purchase her new Malibu. Doing so, we CAN NOT by GM’s rules give her anything extra. We did find her the only such car in the state, didn’t charge her any extra to get it for her and this is the thanks we get. I haven’t been on vacation since last year, so I don’t know where she gets that. Also the sales lady she so freely rips on has a terminally ill husband and she got to take a couple of well deserved days off. The customer was well aware of that and we actually had 2 salespeople prepared to take care of her. Buff Whelan Chevrolet is proud that we play by GM’s rules. We have been the number 1 volume Chevrolet dealer in the state of Michigan for 7 years and in the top 5 in the country. Our customer satisfaction rating is always at the top of the chart. If anyone would like to discuss this deal or have any other questions for me, please give me a call. I’m always here to be of help.
Thank you.
Tom Bechtell
General Sales Manager
Buff Whelan Chevrolet
1-800-943-5261