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My friend, who does not have good English skills, bought a used car at Davis in late December 2018. During the price negotiation, which was painful, the salesman (Jack Grimes) was chastising her for the price she offered, which was all she could afford on her salary. During the negotiations, she was going to take a more exhaustive look at the car and was considering having an outside garage look at it, when Jack Grimes said she shouldn’t worry. The car came with a 90 day guarantee. Based on the guarantee, she bought the car when the dealership finally met her price. Two weeks later the window regulator broke. She took the car in to have it fixed as part of the warranty. The service department said the cost would be $600 and that sales had to approve the work, if it was covered under warranty. Calls to the Jack Grimes went unanswered. Eventually, the sale manager (John Roche) returned a call and said the warranty covered only the drive train. He said my friend signed a form that the warrant was for drive train only (she didn’t), and sent me a copy of the windshield warranty, with “drive train only” written on it. The window sticker was not from her car. It had the wrong VIN, and does not match the one that came with the car, which does not specify anything about the warranty. She has only the salesman’s word that the car was covered for 90 days. Calls to the the customer relations manager (Christina Hecht) remain unreturned after 4 days.
On Feb. 18, I received assurance from Ed Riley at the dealership that they would repair the failed part at no cost to the owner of the car. While we still disagree over what was/was not signed when the car was bought, Ed Riley was very honorable and offered to have the car fixed. If I could change the numerical rating, I would rate the dealership between 2 stars and 3 stars.
Please read this till end and save yourself valuable time and self-respect.
We were in the market for 2011 Acura MDX and we were emailed by Tyler H. from Davis Acura Internet dept that “If you find a lower price, bring it in and we can beat it by up to $200.00”. We were in doubt about this and contacted via email asking if they can confirm above advertisement at the same time, we forwarded internet quote from a competitor. Davis Acura confirmed the price and said “Sure… It is our policy that we can beat any written (or emailed) competitors quote by up to $200. No games, just simple.When is the best time for you to come by?”
We emailed him back and made an appointment and he replied back saying “That’s perfect. I will let Ed R. (the manager over there) know to expect you. We look forward to working with you this evening!” I drove over an hour to get there to complete the transaction. Not only was I in shocked but utterly humiliated by their sales team. The Sales manager, Ed, was out sick and Tyler was not even working on the site. He was working out of different state!!! Davis Acura was not even aware of I was coming down that night. I went in there with thinking “no games, just simple” transaction, but instead my self-respect drowned in the sewer.
I explained my email communication with Tyler beating the competitor’s price, they flat out said not only they cannot beat it up to $200, they cannot even match the competitors price. Their reason was the price was “unreasonable price”, so I showed Tyler’s email again saying “Sure… It is our policy that we can beat any written (or emailed) competitors quote by up to $200.” I pointed out that the email clearly shows “any written” and not “reasonable” I asked him to call Tyler and we spoke on the speaker phone and Tyler said “there shouldn’t be any problem with beating the price since that email communication was approved by internet manager”, then Davis Acura staff (Finance manager) abruptly hung up the phone on Tyler and me.
Their internet dept is misleading and their sales team is outright rude and “unreasonable”. I was very upset and I told them that I would send a letter to CEO of Acura of America, and then they laughed at me. In summary, please be careful of Davis Acura. They enjoy wasting people’s valuable time and gas.