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I went in to replace my dented exhaust bezel cover on my bumper. After waiting a month for them to recieve the part, after numerous phone calls. I take my car in, the body shop manager said to me it will only take an hour then i be on my way. I said okay, 30 minutes later the service department manager comes to me and ask me if i wanted the old gasket installed which was dented as well. i said no i would perfer a new one. He then told me with an attitude well u going to have to wait till i receive the gasket tomorrow. I said fine…. i come in the next day to pick up my car. i get hit with 3 hrs of labor and a sloppy job. When the day before i wouldve been out of there with my car in 45 min if it wasnt for them not having the gasket. i confront the service manager about it and asked to talk to the body shop manager and he didnt come out to talk to me. Then i asked him why did you guys charge me 3 hrs worth of labor. He proceeded to tell me that they had to take off the bumper to remove the old dented insert so on and so on….. i then remind him that it took 30 minutes the day before to remove it!!!! I seen it with my own eyes. I even requested the dented insert piece after the 30 minutes which they gave to me…… Then i pointed out the sloppy job and he proceeded to tell me that i needed a new bumper Wth meanwhile theirs nothing wrong with the bumper is the way they installed the insert????
PLease guys stay away these guys arent professional, they will charge top dollar and then some….They are very sloppy with their work and the customer service sucks.