Visit the Official Site of Basil Toyota, Selling Toyota in Lockport, New York and Serving Lockport, New York. 6179 Transit Road, Lockport, New York 14094
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sean
My Basil Toyota reviewPurchased a preowned vehicle from this dealer. My car was never inspected at this dealership. It was never cleaned inside smelled like someone puked in the backseat. Had to bring it back to be cleaned.
I told them that it was pulling to the right. This was brought back for the second time. The service dept. couldn’t get the tires off. That tells me no inspection was done by them prior to purchase
The tires were supposed to replaced but the dealer never called bothered to call me to be replaced. It has been a week no calls. I drove up to the dealer to be told for the 3rd time that I purchased a used car!!!! After telling me that he walked away from me. You would be advised to buy new from them because if you buy a preowned you are not treated the same as a new car owner. If they need to keep your car for any length of time their courtesy car cost you if not brought back the same day. They have all these additional charges for you on top of the gasoline. Buyer Beware.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2005
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Vehicle make
4Runner
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Service Technician
My Basil Toyota reviewI cringe every time I have to take my vehicle to Basil Toyota. Service Techs in my opinion need some serious training in their field. Each time I’ve had service done, something else goes bad.:mad:
They should also know these cars/trucks if they are working on them. I don’t know what type of “ongoing training” they are getting but to not be able to fix something right leaves me with a real sour feeling.
I’ve also had first hand info from a former employee about what destruction they do to vehicles in for service so you have to come back and keep paying out big bucks for more repairs!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jack
My Basil Toyota reviewVery mean managers. They increased the price three times on me. Every time I went to their location they increased the price they last offered me. When I was finally able to talk directly with the manager (who would never look at my face) he told me that the sales reps were probably trying to get a price out of me!!! Crazy. I spent over 10 hours testdriving, having the car checked by a mechanic and negotiating, only to find out that they were just trying to get a price out of me. Insane. I guess they only work well with people who have money to spend. If you have a little bit of care for how much you spend, it is the last place to visit.