New and used Ford trucks, cars, SUVs, crossovers & hybrids at Watertown Ford, a Boston Massachusetts Ford dealer. Visit Watertown Ford for expert service, parts, commercial truck sales and a huge selection of new & pre-owned Ford trucks and cars. With great deals on the all-new Ford Fusions, Focus, Edges, F-150s, F-250s, F-350s, F-450s, F-550s, Flexes, Explorers, Expeditions, Freestyles, E-150s, E-250s, E-350s, Econolines, Mustangs, Escapes, Rangers, Tauruses & Transit Connects, Watertown Ford i
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sam
My Watertown Ford reviewZero stars!!! My wife and I purchased a 2013 Ford Escape from Watertown Ford on 4 / 20 / 15. We spent the entire day there and by the end we were exausted and hungry. We found out when we got home they had lied about the advertised price and overcharged us by a $1000. I complained to the salesman Sam who sent me to Al the finance mgr’s voicemail Who never returned my call. My wife and I went back the following Friday for a sticker and registration. I again told Sam how disappointed I was with the dishonesty and unless it was made right they would loose us as customers. I also told Sam as I did on Friday that I was interested in purchasing my vehicle next and if they made it right I would buy from them. I told Sam I had an appointment with Franklin Ford and would cancel it. Till now I have not heard back from Watertown Ford. Friday afternoon I purchased a 2013 Ford F150 from Franklin Ford. Not only did Watertown Ford loose a sale of at least $30k they lost a loyal customer for ever! If you buy from Watertown Ford WATCH OUT! They are willing to loose customers for a $1000. 4/28/15 Alex D from Watertown Ford requested I call him to see if they could fix the issue. He asked what Watertown Ford can do to get me to chang the review. I ask him to give back the $1000. He said “Thanks for calling” Alex was condescending and bordering rude on the phone. My position and review will not chang.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike
My Watertown Ford reviewI had a great experience buying from Watertown Ford and feel like they had my best interest in mind the entire buying process. I would highly recommend Watertown Ford!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Al
My Watertown Ford reviewI had been looking to buy a car for two months now and after doing all of my research I was ready to buy. I walked in to Watertown Ford and had one of the best car buying experiences ever! The entire staff was very helpful and friendly, they gave me a great a deal and I couldn’t be happier with my new vehicle.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Neal
My Watertown Ford reviewI worked with several other dealerships in the Boston area and this dealership was the absolute best in all aspects. I couldn’t believe the difference in the different dealerships and how they treated their customers. I found the staff at Watertown Ford to be very honest and professional. I always felt that I was appreciated and he wanted my business.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Paul
My Watertown Ford reviewPaul and Jerry made this a very good buying experience. I got the car I wanted at the desired monthly payment. Paul was friendly and was able to answer all of my questions on the vehicle and actually be helpful, not pushy! That has not been my experience at other dealers. I highly recommend shopping at Watertown Ford.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
DJ
My Watertown Ford reviewI found all of the staff who aided me my my car purchase to be helpful, knowledgeable and friendly. All of the transaction was handled professionally and courteously, making my car purchase not a dreaded experience, but a pleasant one. I will definitely visit Watertown Ford before making my next car purchase. All of those folks I dealt with were willing to go the extra mile to ensure my positive experience.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Stan
My Watertown Ford reviewWe purchased our Ford Edge from Stan and loved our experience. Everyone was super friendly and helpful and I would recommend Watertown Ford to all my friends and family. Great car, great service, couldn’t ask for more. Thanks!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Neal
My Watertown Ford reviewBest experience of all time! The entire staff was very helpful and funny and It felt like shopping with a best friend for a car!! If you need a car, Watertown Ford is the place to go! I only purchase my cars from Watertown Ford now.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Stan
My Watertown Ford reviewEven though I didn’t buy a vehicle at Watertown Ford I think these guys were great! I worked with Stan and Bruce and they were fantastic. The just didn’t have the exact car in stock, I wanted a very specific Fiesta model and all the dealers seem to be having a hard time getting these right now. They were extremely helpful and didn’t try to pressure me into something I didn’t want. I would definitely recommend Watertown Ford!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike O'Brien
My Watertown Ford reviewMike has been our sales rep on several cars from Watertown Ford. We trust him. He always gives us the time and the deal we are looking for. Thanks, Mike!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
DJ
My Watertown Ford reviewI initially inquired on the Internet and they were great right from the start. Alex got me three price quotes on exactly what I was looking for within minutes of me sending the submit button! He answered all of my questions, gave me their up front pricing and was able to set me up with my test drive. We set up our test drive, the car wasn’t “magically sold” and the price was exactly what they had promised. DJ was great and went over all the equipment and was real helpful throughout the whole process. If you’re looking for a Ford dealer in Boston be sure to check these guys out!!! A+++
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Paul
My Watertown Ford reviewI have purchased many vehicles at Watertown Ford and believe me, these guys are great! We just purchased our Ford Explorer from Paul and we loved our experience. He was extremely helpful, found us exactly what we were looking for and they were able to get us the absolute best price. All of our family buys our vehicles at Watertown Ford and they have yet to give us a reason not to come back. Everyone is super helpful, we loved working with Bruce, Peter and Paul.
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Name of Your Salesperson
My Watertown Ford reviewPLEASE IF YOU ARE OUT THERE AND HAVE ANY SENSE AT ALL,STAY CLEARR OF THIS DEALERSIP.THEY ARE THE ABSOLUTE WORST FOR CUSTOMER SERVICE, DOING WHAT THE CUSTOMER ASKS FOR,AND LYING TO THE BBB AFTER THE FACT.I WOULDN’T SEND MY WORST ENEMEY TO THIS DELAER,IN FACT THEY HAVE LOST OVER 20 REFERRAL I WOULD HAVE GIVEN THIS IF THEY HAD TAKEN CARE OF MANY OF THE PROBLEMS AFTER I PURCHASED A VEHICLE FROM THEM.THEY SHOULD BE KNOWNED AS “CROOKEDTOWN FORD”.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
NEIL SANTUOSSO
My Watertown Ford reviewTHE WORST DELAERSHIP EXPEERIENCE AND THE WORST AUTO DEALERSHIP I’VE EVER EXPERIENCED,I WOULDN’T ROCCOMEND THIS DEALERSHIP TO A DOG.GM,SALES MANAGER,AND SERVICE MANAGER,ARE NOT TRUSTWORTHY AND HONEST… 😡
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
neil santuosso
My Watertown Ford review1.Did not prep auto prooperly for sale
2.Did nor repair all problems in a efficient manner after I gave the list to the General manager Matt Thomspson.
3.Wrong number of mileage 50,000 instaead of 70,000 put on my warranty,has refsued to coreect and lied to the BBB about offering me a compomise about fixing the problem which was their mistake.
4.On two occasions attempted to repair a problem under the extended warranty,failed on 1/29/07 and then again on 4/14/07,PETER KING gm of watertown ford PROMISED TO SEND VEHICLE TO A CHEVY DEALER FO FIX,DID NOT,VEHICLE WHISTLING LIKE A SEWING MACHINE.
ISSUE STILL PENDING..
CUSTOMER SERVICE AND REPAIR SERVICE JUST ATTROCIOUS!!!!! 😡 🙁 😕 😕
Please note in the practice of doing honest and ethical business , this dealer has done nothing in over 2 years to rectify my problem on my extended warranty, all i ever got was asong and dance,if you want a reputable auto dealer go someplace else.if you want lies aand promises you are quite welcome to use this dealer.I have learned my lesson!!!!Still waiting for this dealer to do something!!!This dealer is great atdoing nothing!!