Wasatch Front Kia is a Ogden Kia dealer with new car and used car sales, leasing, online inventory, financing, service, parts, accessories, and hours and directions. Your Ogden new car dealer and Ogden used car dealer is Wasatch Front Kia, a Ogden UT Kia dealership.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Javier
My Wasatch Front Kia reviewStay away from this place!! They do not care about you at all It has been the worst experience we have ever had buying a car, and we have bought from a lot of crappy places unfortunately. This is by far the worst. We leased 2 cars from here. They raised the price every time we told them that we could’t pay that, and then proceeded to sign paperwork even though we said we needed time to think about it. We asked if there was anything that they could do to lower it, so the gave us a year old car which was fine with us. They gave us our price, and then AFTER we signed a contract, they brought up a different contract that we had to pay for because we had already signed the other one and the new contract brought our price back up to what they originally said! We then asked them about the maintenance plan that they do on the car. It was a one time fee for us to bring our car in 4 times a year to get it serviced. We told them that we didn’t want it because we were moving in a few months and they told us that we should still buy it because it worked at any KIA location. Well what do you know, when we moved and went to take it in, they told us it wasn’t valid and we had to pay for all of our repairs! So they flat out lied to us just to get our money.
Our next big issue was our salesman, Javier, told us a unch of fantasy stories about how people had ruined their engines and the carpets in their cars and if you took it into KIA they would replace them for free! So we were way excited about that. Well in a parking lot a couple of months later our car was hit and it left a big dent in the front and scratched the front. When we took it in, they told us that they dont cover any of the damage on any car for any reason and it added extra money onto our buyout (what??). Lies. Dont trust them.
Overall, they will tell you all the lies in the world (Im looking at you Javier!!) just to get our money, and then once they had us in the contract, they ran and wont give us any money back for the service plan that we cant use, and customer service just passes us around until we just hang up. STAY AWAY!!!”
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Spencer
My Wasatch Front Kia reviewThis was absolutely the worst car buying experience of my life! If I could give zero stars, I would. My transaction was full of misrepresentation and unethical business practices on the part of the dealer. This review is long – I have a long list of issues with Wasatch Front Kia and if you are considering purchasing from them, read the whole review. I bought a used vehicle in December 2015 from Wasatch Front Kia.
First, there was a smoke smell in the car when we test drove it. I told the salesman that if we were going to buy the car, they would have to treat the smell. He agreed that would be part of buying the car – we even both signed a conditions paper for this, although they never gave me a copy. The smoke smell was supposed to be resolved before we picked up the vehicle. It was not, but they promised they’d take care of it that week. It took me over 10 phone calls and nearly 4 weeks to resolve.
Second, the face of the contract doesn’t add up. Line 1 is purchase price of the car. Line 2 is for their pulse system (see #4 below for more on that). Line 4 had “Autoqual” but no amount. Line 6 said add Lines 1-5. Line 6 does not equal the sum of lines 1-5. In fact it is $448 higher than the amounts stated on the face. The first time I asked the finance manager on the phone, he told me that the charges were a bunch of miscellaneous AutoQual related charges, but would not elaborate on what those were. Later, on a different phone call, he told me it was a 2 year AutoQual interior warranty. I have asked for a WRITTEN detail/explanation of the $448 charges on multiple occasions and none has been provided. I have made my request both verbally and in writing. Each time I talk to someone about it, I get a different story. I never agreed to a 2 year autoqual warranty. I don’t want it. I was not told about it. I was not given an option to decline it. The amount was not disclosed in writing on the contract, yet I was charged for it = Misrepresentation, hidden fees, and unethical business practices. I requested a refund for the $448 – funny that this request is what they choose to respond to in writing –we cannot refund the charge. No other explanation, still no written description of what the charge is for, still no real reason why it isn’t shown on the face of the contract, just “no”.
Third, when I sat down to work out the details of purchasing the vehicle, the sales guy wrote $14k on a paper, crossed it out and wrote $13k and told me that he’d taken $1000 off the price. The vehicle was listed online on KSL’s website at the time for $13k = Misrepresentation and unethical sales tactics.
Fourth, the sales people told me that all their cars come with the pulse system on the center rear brake light. They said I simply needed to sign a paper. They did not disclose the price tag of $399 nor did they disclose that this was an optional item. When I saw the charge on the contract they told me I’d already signed and agreed to that. = Misrepresentation/unethical sales tactics
Fifth, the face of the contract quotes Utah state law:
“If seller is not able to arrange financing within the terms disclosed, then seller must, within seven calendar days of the date of sale, mail notice to the purchaser that he/she has not been able to arrange financing. Purchaser then has 14 days from the date of sale to elect, if purchaser chooses, to rescind the contract of sale, pursuant to section 41-3-401.”
The contract of sale was dated 12/11/15. Why then, did I receive a letter dated 12/31/15 stating “we are sorry to advise you that we cannot provide credit to you at this time or that we cannot provide credit on the terms you requested.”? The letter arrived in my mail on January 8, 2016. When I talked to the finance manager he stated that the letter was simply system generated and that I had nothing to worry about. I wonder if the rejected credit application goes out to all their customers or if something was up with my loan. Either way, it doesn’t appear that either their system isn’t set up to follow the law (letter dated 20 days after contract vs. 7 days per the law) or their system is garbage that sends out unnerving letters to customers that state their credit application has been denied. Also, nowhere in the letter did they explain that I could elect to rescind the contract of sale due to the rejected financing – at that point I would have taken the car back and put it on them, but the overall 21 day period per the law was over. A letter from the credit union with my approved financing arrived January 12, 2016 – a full month after the date of purchase.
Sixth, last week I had to put new rotors on the front of the vehicle because the brake system was grinding them to pieces – the same braking system Wasatch Front Kia represented had just been checked over and mostly replaced by their shop when I purchased the vehicle. The shop I did take my vehicle to (who I know and trust) indicated and showed me that a very cheap plate had been installed and had failed and there was severe rotor damage. Most people don’t expect there to be significant problems like this within 3 months of purchasing a vehicle from a dealer, especially in an area they represented had just been worked on.
I will never do business with any Cutrubus owned company again and I intend to share my bad experience with others in every way I possibly can. MVED complaint for misrepresentation and BBB complaint for unethical business practices/hidden fees goes out next week.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Rick
My Wasatch Front Kia reviewNormally making a big purchase like this makes a person nervous, but… When I came to look at the cars they had to offer Rick was very helpful in getting me in to something affordable. Also Val in finance went out of his way to get me the cheapest intrest rate he could. I have everything good to say about Wasatch Front Kia.