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While things started out great buying a new Toyota from Vanderstyne, it quickly turned into a fiasco! Delivery of the vehicle was promised 4 times over 10 days, and 4 times they called to say “Oops, sorry, you can’t have it today either.”
Finally, they promised to deliver it to our house but my father would have had to then drive the salesman to Syracuse, which is an hour away. He ended up meeting them 1/2 way, but still had to drive to Syracuse and then home.
The last delay was because they needed an extra day for detailing. How much detailing does a brand new vehicle need? One thing it did need was to have the plastic protectant removed from the top, which we noticed was still there after we got it home.
Other problems with them are too involved to go into here, but pretty much everything they say is a lie. Excuse me, they call them “misunderstandings”.
Suffice it to say that they don’t care about anything after they cash the check! Zero follow up or customer service! Well, they did send a congratulations balloon…
Worst car buying experience ever!
I went to Vanderstyne Toyota for my Camry’s maintenance service. I have ALWAYS received EXCELLENT service, from purchasing my car and when bringing it in for service. The people that work there are friendly and knowledgeable. Love the new waiting area and free WiFi. Thank you!!
I purchased my 2010 Toyota Camry from Vanderstyne Toyota and went back for the 1st service. I was able to set up an appointment online, which worked great because it was 10 pm when I remembered I needed the oil change done. I arrived at the dealership and was greeted by a young woman named Rachel who checked me in and answered a question about a maintenance light on my dash.
All of the work was performed and my maintenance book was documented by the mechanic and put back into my vehicle. The service was fast, the people were very friendly and it was the best service experience I have ever had!
Highly recommend! 🙂