9177 West Broad Street Richmond VA 23294 (804) 474-0700
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I contacted this dealership when I saw the car I wanted was arriving there (A blue BRZ). They wrote back quickly saying that the car was not actually there, but being delivered soon. I was told I would be contacted immediately when it arrived. I called a couple of days later, left a voice mail asking has it arrived. I sent emails asking the same. Nothing was responded to. A few days later, I noticed the car was sold. I never heard from the dealership again after the initial email from them. In the end, I bought the BRZ up at Moyer Subaru in Pennsylvania. Very easy to deal with, very friendly.
Horrendous service, horrendous results, very unfriendly.
this person was very dishonest in my opinion. several times told me things i knew to be untrue. also when he found out i wasnt buying that day i was dropped for another potential customer.
this was an overall pathetic experience from a slaesperson who did not listen to anything i had to say and continued to run back to the manager time and time again. i really prefer dealing with professional people and can not find that in a subaru dealership in richmond. this is why i bought my subaru at browns in c’ville.
Karen was great to work with in getting my new Forester. She really went the extra mile finding me the exact options I wanted. Best of all, now that I have purchased it, she is still available when I have questions about my Subaru.
KAREN JARRELLE WAS GREAT!!! SHE WAS VERY PROFESSIONAL AND FRIENDLY.. SHE MADE BUYING MY NEW OUTBACK A BREEZE… THE INTERNET MANAGER WAS ALSO VERY HONEST AND GOT ME A VERY GOOD PRICE ON MY NEW OUTBACK LIMITED… I WILL BUY ANOTHER CAR FROM THIS DEALER WITH NO RESERVATION. A GREAT EXPERIENCE!!!!. DENNIS