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I contacted this dealership when I saw the car I wanted was arriving there (A blue BRZ). They wrote back quickly saying that the car was not actually there, but being delivered soon. I was told I would be contacted immediately when it arrived. I called a couple of days later, left a voice mail asking has it arrived. I sent emails asking the same. Nothing was responded to. A few days later, I noticed the car was sold. I never heard from the dealership again after the initial email from them. In the end, I bought the BRZ up at Moyer Subaru in Pennsylvania. Very easy to deal with, very friendly.
Horrendous service, horrendous results, very unfriendly.
http://www.revscene.net/forums/663309-richmond-subarus-service.html
this person was very dishonest in my opinion. several times told me things i knew to be untrue. also when he found out i wasnt buying that day i was dropped for another potential customer.
this was an overall pathetic experience from a slaesperson who did not listen to anything i had to say and continued to run back to the manager time and time again. i really prefer dealing with professional people and can not find that in a subaru dealership in richmond. this is why i bought my subaru at browns in c’ville.
Karen was great to work with in getting my new Forester. She really went the extra mile finding me the exact options I wanted. Best of all, now that I have purchased it, she is still available when I have questions about my Subaru.
KAREN JARRELLE WAS GREAT!!! SHE WAS VERY PROFESSIONAL AND FRIENDLY.. SHE MADE BUYING MY NEW OUTBACK A BREEZE… THE INTERNET MANAGER WAS ALSO VERY HONEST AND GOT ME A VERY GOOD PRICE ON MY NEW OUTBACK LIMITED… I WILL BUY ANOTHER CAR FROM THIS DEALER WITH NO RESERVATION. A GREAT EXPERIENCE!!!!. DENNIS