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I would rate my experience as poorer that poor when I was treated like I was stupid. Alec gave me a work up sheet with buy & lease options but when it came to making a decision, all of a sudden the figures were incorrect because they forgot to value my trade. This was BS because they did value my trade and knew how much I owed & offered me less than payoff. He got nasty when I mentioned that the car I was trading in couldpossibly be a lemon, because I got repairs on a recall 4 times for the same thing. He said its because the dealer I leased my brand new car from only sells lemons. He did notlike when I told him that the other dealer does not know when a lemon is sent to them just like Alec would not know. The whole experience was demeaning and no one should be treated that was. I would never, ever go back again nor would I recommend buying a car there.
I second this review. Pretty much sums up my experience.
Whether buying or leasing a vehicle, this dealership makes the car buying experience the least complicated anywhere.
The sales staff is courteous and not overly aggressive, the finance department goes above and beyond to meet the expectations of the buyer, and the service department is efficient and helpful with performance questions regarding the vehicle.
Would not hesitate to return to Windsor Nissan, and highly recommend this dealership. It is second to none!
Don’t be fooled. This was written by one of the salepeople! No one could be this stupid.
Indeed !
I have been shopping for a New Nissan Altima. I test drove at another dealership but I didnt like the deal I was getting so I went online to Windsor Nissan’s Website on a Sunday night and Sean Emailed me back around 10 pm at night. I told him that I would call him on Monday morning. I called Sean on Monday morning and left him a voicemail. He got back to me very quickly and we talked about some of the deals they had going on. At the time he said they were having a 120 % of Value on the trade in and I told him I would come in that night. I had to reset my appointment for thursday. I went in Thursday and Sean and Phil helped me with the Altima. Before I went in I reserched what my trade-in was worth and I had figures from a few of the online sites that help give you a value on your trade in. They gave me more then what I had on the reserch that I have done on my trade in, hence the 120%. I was very happy with that! They made the deal quick, and treaded me very well. After I met Rich in the Finance department that answered all of my questions not only about my deal , but also my financing. Rich was extreamly patient with me ( belive me, I can be a pain with questions). I totaly would tell any one to go deal with Windsor Nissan. I have seen some other reviews online and I wanted to share my experience.
Watch these guys because they switch number of months in their contract.
Example The original contract and the price you agreed is 60 months but they will change the contract to 72 without your knowlwdge.They would not go over the terms of the loan instaed they make you sign it quickly.
This happened to me and once we signed they would not delete the contract on the spot the same day.
Please check Attorney Generals office before you go here and try to avoid them if you can because they are a bunch of crooks.
I was referred to Mr. Nardine by Marci McGuire (the owner) herself and have had nothing but issues with my overall buying and service since the moment I signed the papers. Firstly, the finance person slipped in an extra $450 charge for gap insurance after he informed me that it was included in my extended warranty which I agreed to pay for because he told me that the gap was included. Second, the person who details the cars lost the second key fob and failed to actually clean the car before I was to drive it off the lot. The salesman assured me that I could come back when I had more time (seeing as I had been at the dealer for more than 4 hours at this point) and they would detail the car in order to remove the scratches that were on the vehicle, fill the gas tank (because they had not filled it) and make sure that I had a second key fob. I drove the car off the lot and had to immediately turn around because of a constant noise coming from the front of the car. I spent another 2 hours at the dealer waiting for the service department to figure out that apparently some clip had not been attached at the factory (this was the story I was given) and they had now fixed it and all was good. Several days later the noise returned. At this time, I also realized the $450 charge tacked on for the gap insurance that I had not authorized. I called the dealer and received no call back. After a day of no returned call, I showed up at the dealer (an hour’s drive from my home) and demanded to speak to the manager. The service manager was not in that day but another service manager inspected the car and found that they did not have the ability to permanently fix the car so they would have to order a part. The manager agreed to send me a check for the extra charge on my bill that the finance person added and agreed that my gap insurance would hold because that was the information I was given. After 2 weeks of not hearing from the dealer about the part they ordered or receiving a check, I called the dealer only to be told that there was no part ordered, the service manager had no idea what I was talking about and the sales manager was not familiar with any agreement of a check to be issued. At this point I was so furious that I demanded to speak to my salesman. Luckily, he reminded the sales manager about the check that he had agreed to issue and then connected me to the service manager who said that they would provide me with a loaner car as they kept my car for as long as it would take to fix the issue (which was really the only acceptable option at this point). I brought the car in and was without my brand new car (that I was making payments on) for 2 days. Upon receiving it back, I drove away, finally somewhat satisfied with the check that I was promised and a car that was finally detailed and quiet. The service manager had to order a part due to the fact that one of the scratches was not able to be removed and I planned to return in a week in order to have it installed. That was yesterday. Today, I noticed that my temporary tag expires tomorrow. I called the dealership and spoke to the receptionist who said that the person who does registrations is not in on Saturday and I would have to wait until Monday to speak to him about my lack of registration. I left a message on the voicemail of my salesman and after 2 hours still had no returned call. I called the sales manager and he informed me that he didnt know what happened with my registration (not that it was taken care of and just didnt get to me..just that he didnt know what happened….) he offered me a new temporary tag if I would come pick it up which meant that I would have to drive an hour there and an hour back in order to pick it up. He then offered to have a new temporary tag sent out to me by Monday because that was the earliest he could have it to me. I reminded him that my current temp tag expired tomorrow and that would mean that I was in violation of NJ MVC laws. He told me that this was the only option. At this point I became furious and reminded him that he was basically asking me to break the law. He put me on hold and a short while later Christine picked up and informed me that they would be sending me a new temporary tag overnight. I was then told that in order to get my registration card I would have to call back on Monday to speak to the person who deals with NJMVC.
Did not receive the new temp tag the day it was promised. Got a call today telling me that my registration was in and they could overnight it to me by tomorrow (we’ll see what happens…)
Owner finally returned my call and basically absolved everything that I said and said that I apparently “fell through the cracks” and that she was sorry but there was nothing she could do. She furthermore used the excuse of the flooding in Trenton on Friday 3/11/11 as the reason why my registration was not ready for me. I reminded her that this car was purchased a month before the flooding. Additionally, I had been in Trenton on Friday 3/11/11 across the street from the DMV and they were still there and working with no delay. She simply said that seeing as I had my new temporary tag and they were now going to send me the registration I should just be happy and forget about all of the nightmare of a mess the entire experience had been with her dealership.
On top of everything, the car has started making the same noise that it was in the beginning and I really dont want to have to bring it back to them because In my opinion, they are completely incompetent. Talking to Nissan Corp about some sort of resolution….crossing fingers and hopeful that this can all just come to an agreeable end….