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There are many honest Toyota dealers in the area, but this is not one of them. The text below is from my complaint to the Cleveland Better Business Bureau.
I gave Metro Toyota my Amex number to reserve a car and went back to Motorcars Toyota to show them the offer. Motorcars offered to match the other’s dealer’s offer, and I signed the papers and the financing with them and drove the car off the lot.
I immediately informed Metro Toyota that I was going with the other dealer. The salesperson, Elizabeth Easley, became very belligerent and threatened to take me to court and to charge Amex for a deposit. Her manager, Donald Moore, followed up by calling me a number of times at work and making threats.
My Amex account posted a one thousand dollar charge from Metro Toyota. I disputed the charge, but Mr. Moore assures me that they will force Amex to pay them.
Please note that I have never set foot in Metro Toyota and never received a car or anything else of value from them. Their Prius wagon was still in shipment at the time I took delivery from Metrocars Toyota.