For a new or used Honda in greater Los Angeles, visit Diamond Honda of Puente Hills! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Diamond Honda of Puente Hills is one of the leading Honda dealerships in the Anaheim , West Covina and City of Industry area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say ‘Hi’ and see our inventory!
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I had recently purchased a new car from Diamond Honda in Puente Hills, which moved from Diamond Bar sometime in 2008. When inspecting the vehicle I had noticed that there was an issue where parts of the rubber seal was pulling away for two different door frames. The issue was readily apparent, especially when comparing the two defective sections with their their non-defective counterparts on the other side of the car. I made sure that the problem was documented and that an appointment was made in order to resolve it. However, when I took the vehicle in to the service center for the problem to be corrected, the assistant service manager Rick Smith refused to acknowledge that there was an issue with the seal. He claimed that since each seal was not held in place with glue, it was normal for the seals to exhibit such behavior. He then proceeded to pull out parts of the rubber seal in question and jam them back in, attempting to show that the issue can be easily fixed. Except for the fact that in each case, the rubber seal immediately began to pull away again — back to where it started out. I pointed this out, but he refused to take any steps to actually address the problem. It is obviously a defect with workmanship or materials; otherwise all four doors would not have exhibited the problem seen, instead of just two of them. There is no other explanation for such a problem: If the part was free from defects in materials then it was not installed correctly, thus a problem with workmanship. And likewise, if the workmanship was performed correctly, then a defect in materials (such as a deformed part) would be the only explanation of why the seal was exhibiting such a problem. I am extremely dissatisfied with the level of customer service offered by the Diamond Honda’s service center. The customer service from the internet sales manager during the purchase and negotiation of price of the vehicle was okay, but that relatively positive experience is completely overshadowed by Diamond Honda’s service center and its assistant service manager’s refusal to honor an agreement to fix a defective product which they had sold to me. Knowing what I do now about how terrible the customer service was at their service center, I would not have made the purchase unless I was absolutely sure that the vehicle was free of defects.