If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
DON’T GO THERE !!!! Waste of time. GO STRAIGHT TO RAMSEY MAZDA. This is the worst dealer i ever went to ! Sales/service manager (Jeff) is the worst person to talk to about your car. I went there because this dealer is most convenient for me. I was pretty sure that my oxygen sensor failed. I went there and advised that this may cause issue. After 3 hours I was called to the window and I was told that nothing is wrong with my car. I received $100 bill to pay which i refused and asked for test drive with somebody. The guy came and took me for a ride (he was on driver seat). OMG I was feeling that he is trying to make me an idiot… He never reached even 35 m/h and for any shaking/jerking I tried to point to him he was saying that is the way he drives(?) I asked to switch seats. Once I accelerated and pretty clearly showed him what I was talking about he agreed that something is wrong with my car. Came back to the dealer and went home. After couple of hours they called me and said that they changed oxygen sensor and car is ready for pick up (couple of hours before I told them about o2 sensor… I missed day at work because they don’t provide loan car…) Four days later, when my wife was going to work car stopped and oil leaked. She called for road assistance and they towed it away to Mazda of Lodi (unfortunately) I tried to call corporate to move my car to the other dealer but advised that I would have to pay for towing. I was trying to get some information from dealer about what failed in my car but only received info that they need to replace half of the engine. Even Jeff (manager) couldn’t tell me what happened. I was trying to negotiate a loan car with Jeff but this guy is really difficult to work with. He is ignorant and makes you feel like you are nothing to him. One day he just walked away while I was still talking to him leaving me in the middle of the facility. Other time he was rude on the phone and telling me that I should take my car to some other dealer and pay towing fees. After about two weeks they called me to pick up my car. I came there around 7pm when service was closed. I signed warranty papers and received keys to my car. Once I got to my car I realized that its extremely dirty! Black stains on the light interior, black scratches on the door, oil stains on body, disgusting dust all over… Once I got a chance to drive the car I realized I have the same issue as before with o2 sensor. Got home called corporate and explained everything. Lady from cust service called Jeff and explained my concerns. He stated that HE took the car for a test drive and everything worked good (am I an idiot?) I gave up, next day I took it to the Ramsey Mazda. Left my car for couple of days and asked to check work done by Mazda of Lodi. After couple of days they called me back said that Oxygen sensor failed and they fixed couple of things Mazda of Lodi did wrong. Now my car finally runs the way it should. Thank you Ramsey Mazda! BTW I have 42000 miles on it so it’s still under warranty…
Had a vibration noise, service department took car for test ride and said it was tires. 2 new front tires and 400 dollars still had issue. 2 days later we called back and was told 2 weeks for another appointment. I asked for manager and told them that the issue was not fixed. He said his technicains took car for test ride and problem is gone. I said it wasn’t and did not want to wait another 2 weeks and he said well he can’t make me happy so best thing to do is to bring it to another dealer.
At first when I entered with my daughter I thought that it would cost me a lot for a new car. My daughter is who the car was for and we already had a set budget in mind. Mike sat with us and showed us our options. I have to admit that I was shocked at how much lower my payments were than what I thought they would be. He even used a rebate that we did not even know that we qualified for. I really liked the way we were treated and will recommend them to my friends and family.