Platinum Volkswagen of Hicksville, New York – New and Used Volkswagen Dealer serving the New York City metropolitan area
At Platinum Volkswagen we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. At Platinum Volkswagen we have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new Volkswagen or used vehicle in the New York City metropolitan area, stop by and we will do whatever we can to get you into the car you have always dreamed of driving. Any questions? Feel free to give us a call at the number above and we will do our best to serve you.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
To say my experience with Platinum VW in Hicksville , NY was terrible would be an understatement. If you are looking for a used car – RUN FAST and RUN FAR. But even if you are looking for a new car, just ask yourself – if Platinum would stand behind their attorneys on used car that had issues, what makes you think they wouldn’t do that if you had any issues on a new car? I bought a 2009 Beetle convertible from salesman Doc Perin, that was a CPO – certified pre-owned vehicle – with only 19k in mileage on it. Less than ONE-HOUR into my ownership, the front headlight fell out of the car and could have caused a serious accident as the light got wedged underneath the car that was behind me. I had to take off work the next day to make sure there weren’t any other problems with the Beetle, but there were – the remaining headlight wasn’t working (manual or daytime running light), a windshield wiper blade was defective and I had problems with the switch that controls the convertible top. This was all within the first 24-hours. The owner, Josh Lever, said he “felt terrible”, but all he wanted to do was fix the car and kept directing me to his service manager. There was a point where I was willing to keep the car as long as he was willing to work with me and back his product by adding to my short two-year extended warranty. Again, he offered nothing in terms of an additional extended warranty and directed me to his service manager. I was finally forced to pick up the car, after they lawyered up on me with a threatening letter. After I picked my car up I quickly figured out they had put additional test drive miles on it and left my gas tank near empty. In addition, on the day I finally picked up the car, they intimated I was lying about the whereabouts of a second key that I left at the dealership. Upon calling me back, there was no apology, just an admission that they had found the extra key. There is a reason they are called used car dealers. Every bad thing you’ve ever heard about them was true in my experience and as it turns out Lemon Laws don’t protect the public as much as you think. I would NEVER use this dealership nor buy VW again as my efforts to come to an acceptable solution with this dealership or VW themselves were turned on deaf ears.