Anything automotive you could ever want is situated in one convenient place. At Ken Garff West Valley, located in West Valley City, UT, we prioritize customer satisfaction. We’re confident that our broad selection of auto parts, financing support and certified technicians will make your vehicle ownership experience a positive one!
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This place is absolutely horrendous. About a year ago, I was told by a service tech that my car remotes were both dead, and needed to pay $100+ to get new remotes. I opted not to – and guess what? My old remote still works today.
I have gone here in the past because they convinced me that for my Dodge Intrepid, the non-Dealer mechanics did not take care of my car – that the 5 to 6 hour wait, and double the price was worth the extra service. What a scam. I took my car in to get the window motor repaired about a month ago. Immediately upon arrival, I was sold the oil change + 23 point inspection by the service agent who greeted me at my car door. I told them what I was there for, and they assured me that I would be taken care of. They asked me if I needed a shuttle because there was an expected 6 hour wait time. I said yes. After waiting an hour for the shuttle, and the shuttle driver asking for my phone number to contact me on return to Ken Garff West Valley Dodge, I was taken to my destination. After about 7.5 hours, the Service Agent called me and told me the car was ready – that he would call the shuttle driver to pick me up. After 20 minutes the Shuttle Driver called me and said he was going home, and could not come pick me up. I then called the Dealer, and the shuttle driver called me again, and said he would be out to pick me up in 20 minutes. When I got to the dealer, I was met by a $500+ bill. (The person standing in front of me at the cashier had brought his vehicle in for the afore-mentioned oil change and 23 point inspection – they did the inspection but no oil change????) The next day my engine was dead. I had to take time off work to have my car towed to the Dealer. More time wasted. Since that time, my car’s oil has leaked – everyday – onto my driveway, and the electrical system in the dash sporadically turns off (like it now has a short in the electrical system).
I called the dealer one morning the past week and told them what was happening to the electrical system, and the service agent told me, “Without having any warning lights on, it is like looking for a needle in a haystack.” Then silence. No telling me to bring it in to look at it, no nothing – just silence. I said thanks and hung up. I would like to tell anyone thinking about getting service here– just DON’T. There are far better places to go.