It was very refreshing to have a sales person that was more interested in our satisfaction than actually making a sale.
Napleton Cadillac in IN has a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse Napleton’s massive inventory online, request more information about vehicles from one of our Cadillac trained sales professionals, set up a test drive with a sales associate or inquire about financing! We specialize in Chicago’s Largest Internet Dealership Group!
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I was referred to this dealer by a relative that works at a different Napleton location.
My family had previously taken a 2012 Cadillac for a test drive at another NWI dealership.
My family wanted to have a specific 2012 Cadillac ordered after receiving an additional incentive that arrived in today’s mail.
After contacting Internet sales (Kimberly), I was promised a call back which would include a lease price and did not receive any call back.
I was told by that same sales representative that the showroom was open until 6pm on Sat (today), that the dealer had inventory of the class of vehicle being sought, and directions to this dealership.
When I arrived onsite at around 4:30pm, I found out that Kimberly works at a different Napleton site. I also found out that the dealership was about to close at 5pm.
Due to the confusion I was assigned a different salesman, Lee.
All this salesman had to do was provide me a price based on my supplier’s discount, manifest discount, and the newly arrived in the mail Ally discount and take the new car order; or if this car was available elsewhere within reasonable distance, arrange a dealer trade.
Despite specifying that I wanted a current year model, common trim level, and non-premium color, my wife and I were constantly challenged with questions that seemed to lead towards this dealer’s onsite inventory and a “if the price is right will you sign a buyer’s agreement.”
I was challenged with my credit level, my income, details about my currently leased vehicle, and what I could afford despite arriving with my supplier’s discount PIN in hardcopy, employment verification, the Ally discount information in hardcopy, and monies for a down payment for this potential order.
Since this transaction was using established discounts set by the manufacturer and financial institution, when I asked Lee about what seemed to be something as simple as A-B-C, I was met with a “it’s more complicated” response.
As I left the dealership, I never got a lease payment estimate, I never was told about available inventory either local to this dealership or via dealer trade, I never was told how the new car ordering process works; just a promise of another call back relayed by Lee from two guys who chose to stay in their office versus take this order.
I have never felt so uneasy about a possible transaction in my life. It’s probably good karma that this played out this way as I will reach out back to the dealership that provided the initial test drive.