Spirit Auto Center is the largest South Jersey, Philadelphia, and Wilmington Auto Dealership
Spirit is your 24 hour, one-stop online, Auto, & RV Center. Offering all that you want from your online dealership. At Spirit Auto Center you can, search our entire live inventory of, New Cars, including Chrysler, Dodge, Jeep, Gem, and Sprinter, or you can search our wide selection of Pre-Owned and Certified Pre-Owned including Chrysler, Dodge, Jeep, GMC, Pontiac, and Chevrolet. Plus we have an entire selection of, New RVs, Holiday Ramblers, Gulf Streams, Dodge Trailers & Viking plus our Used RVs. So No matter what your needs may be if its searching for Special Financing options, Vehicle Trade in Value, Scheduling Service Appointment, Ordering parts, Contacting Us or just interested in our Current New or Pre-Owned Specials. It’s all just a click away waiting for you at Spirit Chrysler Dodge Jeep Sprinter & RV Center. Located just minutes away from Woodbury, Cherry Hill & Vineland here in the Heart of South Jersey, also just minutes away from Pennsylvania, Delaware, Maryland, & New York.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
dan
My Spirit Chrysler Dodge Jeep review“I decided to buy here because of their old fashioned feel…”
I was looking for a specific vehicle, and these guys did a great job getting me what I wanted, even though they didn’t have it in their inventory. I felt like I was getting a good price, a good explanation about my trade in value, and a willingness to work out the logistics in making this happen. All of this was good so far. The showroom and service departments reminded me of dealerships of yesteryear, which I long to do business with. I wanted a quick delivery, which I got. The vehicle was only partially cleaned and prepped for delivery, which is okay, I was rushing them. The paperwork was handled by a fill-in that let me leave with all copies of the contract. That was an issue later in the week, even though I said I’d bring this in on my Saturday service appointment. The hype about needing this back sooner ramped up all week and by Friday they were going to come to my home to pickup the copies. I even made arrangements with work so I could be here for them, and yet they never showed and never even called to say they wouldn’t make it. In the end, I brought the paperwork to the dealership with me on Saturday for my first interaction with the service department. The parts I ordered at delivery the week before, were not ready when I came in for my Saturday AM appointment. I sat for 3.5 hours before I was able to go, finding out that none of the issues on my punch list were resolved. The “Travel Link” features of the radio were not working and the radio would need to be replaced. The daytime running lights were another complication that needed to be addressed through Chrysler Corp. The parts I ordered weren’t in. I was frustrated after spending 3.5 hours at the service area, just to find out that nothing was resolved. The only resolved issue were to do with them getting their paperwork back. Now the issue of the out of state plate was a bit more concerning. Seems that the paperwork coming in on Saturday didn’t result in any firm action until Thursday when they needed another copy of my drivers license. I explained that I was always getting them what they needed, yet they hadn’t provided me with anything I wanted to get done. So they won that battle because I needed my loan paperwork finished so my tag could be processed. At delivery I was told I’d get a new plate with 2 years of registration fees paid. Turns out that I had to write to the Chrysler help line to get a response about the tags that were about to run out. They in turn decided to do a transfer of the tag that was on my car that was traded, and didn’t do anything with the 2 years of fees. By chance I hadn’t yet surrendered the plate they used for the transfer. I had to drive there to pickup the registration card because “SHOCKER”, they didn’t send it overnight as promised. This dealer is 45 minutes away, each way, and not easy for me to just go to, mostly because of extended mandatory hours at work. But I did that, I drove over, picked up the registration card, because I also had to get my state inspection done and could not do that without a current registration. When I went for the service appointment # 2, in which my parts were now in stock, I was able to get everything done (sans the radio, which is on a lengthy backorder). Of course this isn’t the end of the story. When I went to get checked out, they could not figure out how to bill the service for the parts I prepaid on my credit card at the time of delivery. The parts counter guy basically eluded to the effect that I hadn’t paid because the parts weren’t ordered and they were not showing as being on the car. So I found the slip from delivery which showed the parts, along with my receipt for my down payment monies, coupled with the parts. This guy cannot see anything outside of the box and so when I said “How did the parts mysteriously get here” all he could say was they weren’t ordered through him. I guess the parts fairy just showed up and delivered them while he was home asleep in his bed. I’m owed money for the wheel locks that I prepaid for and could not wait to come in for fear of these wheels getting stolen (I just had my Subaru wheels stolen from in front of my house recently – a Subaru Crosstrek). Since they could not figure out how the parts fairy dropped of the parts, they could not figure out how to return them. That has yet to be figured out and no refund yet issued. No email follow up, and no resolve. I did get a check back for some of the tag fees the other day, with no phone call and no explanation. It isn’t all of the fees, but some. That was a step in the right direction. I’m still upset with the way things were handled, and the idea that somehow I didn’t pay for parts that I clearly paid for, that were delivered to the dealership by the parts fairy, and that is a bad feeling to have. In fact, the negative feelings of dealing with this have soured my feelings about the car, but the car has been fine. Sure there is a defect with the radio, but it isn’t a big deal. But the car is a nice car and I’m happy with the quality of Dodge these days. So, in summary, I went there because of a fair price, honesty in dealing with pricing on paperwork, and that is a strong point for them. In fact, that is a hard thing to find these days with all of the slick car dealers. However, as I searched for words to describe them, I can only say inept. They try, they all seem to be happy, and they want to make you happy. But they are disorganized and seem to be only able to do things if they are all lined up properly and following the order of things. Nothing can be rushed or outside of the norm, or the world falls apart. I have a Dodge dealer in my backyard (almost) but I didn’t want to buy there based on the slick salesman who was trying to force me to buy what he wanted me to buy, not what I really wanted. These guys were not like that and I applaud that. They really need to work on figuring out how to get organized and make the customer feel like they aren’t overlooked. I’m sad because I thought there was still businesses out there who could function in today’s technological world, without being all fancy. Likely I will go to my local Dodge dealer for service, albeit awkward after not buying from them. I just cannot imagine going back and dealing with more drama over things that aren’t drama worthy.