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I have been a dedicated customer of this dealership since 1991. Bought only Acura’s since then and had ALL my service work done by them. They would not work with me on a price on a new TL and threatened me with the issue that that do not provide loaner cars to anyone who brings a car in for service that has not been bought at their dealership. This is a very poor business practice and poor way to treat a loyal and dedicated customer. This also is very UNcommon for nationwide Acura dealers. They would not work with me on a price and then threatened me with this. I will never do business with them again.
My third experience with Riverside Acura has been my last. This service department does not compare to experiences with other Acura Dealerships nationwide. I have owned/leased 5 Acuras. Until I relocated to AR, I enjoyed acura’s courteous, customer oriented service. All three visits to this dealership have resulted in loss of time, inadequate information and vehicle uncleanliness. I scheduled my most recent repair after ordering the reflector/lens cover for a broken rear tail light reflector. When the repair was completed, I learned, Riverside installed a complete tail light assembly and charged me for two hours labor . Total costs was over $400. Installation was one (1) hour. When I questioned the labor charge, the clerk said they charge a two hour minimum. If so, the customer needs to be informed. No more acura’s for me as this is the dealership closest for any maintenance, repair, service. my car buying decision is based on the complete dealership. After the sale, Service is the major compenent to ownership.
Riverside Acura is not worthy of your trust, in my openion. They took my $300.00 and didn’t fix the problem. It “returned” as I drove away from the dealership. When I called to complain, they said I needed a new transmission.
I don’t recommend them anything.
Sincerely,
Joe C.
First a little important background information: *This dealership surveyed me via email after each of two previous times I had asked them to diagnose problems with my car, and in each case I had given them relatively poor reviews based on the fact that they misdiagnosed the problems both times and each time they charged me about $100 to misdiagnose it, and I thought their estimated repair prices were unreasonably high too, about twice the prices charged by my local non-dealership mechanic. *So I brought my car to the dealership a third time despite my earlier dissatisfaction, which may sound like a silly thing to do, but my car was having a problem my local mechanic could not repair. *The Riverside Acura dealership REFUSED TO WORK ON MY CAR on this third visit, and told me that they would not do so because I had given them poor reviews in the past! *I know it’s their right to refuse to service my car, but I think it’s odd that they refused to diagnose or service my car instead of using my prior feedback to motivate them to do better and make amends for prior mistakes and what I felt were overcharges. *I think their response reflected a failure to take responsibility for their behavior. *I spoke with the dealership manager, and he supported the service manager’s decision not to work on my car. *He said, “We try to do good work, but believe it or not, some customers are never satisfied no matter what we do.” *I could be wrong, but I don’t think I’m that hard to please. *I have been going to my non-dealership local mechanic for many years without ever having been dissatisfied. *Even though he can’t always diagnose or fix every problem with my car, he doesn’t charge me $100 to misdiagnose it. *I don’t expect him to be perfect or to know everything. *It’s interesting that apparently this dealership used my feedback in their satisfaction survey to weed me out, not to improve their service department. *In fairness to the dealership, I do want to mention that on one previous visit they did diagnose one problem correctly.