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BAIT AND SWITCH.
I was told that my finance rate would be 1.9% and $x per month payment. I gave them a 2K deposit and they said that the car had to be checked out by the service department and I could pick up the car in 4 days. When I came back for the car, they pulled a bait and switch. They told me that they ran my credit report again (after they already told me I was approved for 1.9%) and that the finance rate would be 5.9%.
They knew that 2 days prior to my arrival to get the car, yet no one called me to tell me this. When I got into the office to sign the loan papers is when they told me. They figured they would get me in and hope that I would just pay the extra percentage rate. Russ was putting papers in front of me asking me to sign here and check the address of that and the whole time he knew he was going to charge me more money. I demanded my check back and luckily I received it back.
Why didn’t they do a credit check when I came in to give them 2K dollars? Why didn’t anyone have the courtesy to call me to tell me of the increase. THEN to make matters worse, once Russ told me the finance charge was going up to 5.9% I made a stink about it and he immediately dropped .5% off the finance rate. He was going to charge me more so if I made a stink it would look like he was doing me a favor. What if I was gullable enough to just sign off on the documnets? Would he have come forward with me about the .5%??????
Not a pleasant experience and unfortunately I am out a car. The salesman JOE was extremely helpful. Buy a car from him, BUT BEWARE OF THE BAIT AND SWITCH BY THE FINANCE DEPARTMENT.
Terrible service. Guy was angry the entire time for no reason. Carfax did not match VIN or engine type. Which basically makes the read out void. Was 3,000 above blue book value. I tried to talk him down on price, but once again he was outraged. NEEDS TO LAY OFF THE BLOW. How my parents worked with them I do not know. Girl named Maria there is nice and patient. worked well with her, wish should could have finalized the deal.