Very helpful salesmen. I recommend Pundmann to anyone looking to purchase a new Ford!
Andy H.
Ford Fiesta
My Taurus SHO… So many features inside, like sound system. Have had so many compliments. People who have ridden in it can’t believe how quiet it is even at fast speeds… Got a great deal at Pundmann.
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I’m sad to say that the 2012 Ford Focus we bought from Pundmann will be the last car we buy from them, and possibly the last Ford product we buy ever. A defect in the moonroof caused the glass to shatter, and they are refusing to replace it. The run around we are being put through has completely turned me off of Pundmann and Ford Motors.
If Pundmann Ford and Ford Motors refuse to stand behind their products, I will no longer put my money in their pockets.
The main reason I purchased at Pundmann was that I was not pressured at
all, Jim was very patient, let me take my time. The entire staff are good people. Loren in the finance department was just as patient and explained every detail making the process less stressful!
Will recommend them to everyone!
:mad:from the time this truck was new, it now has 12,000 miles on it, Pundmann had the vehicle 3 or 4 times to find a miss in the engine under a pull, or just going up a hill. they all said they could feel it, however it did not turn any codes on and the mechanics, or Ford tech did not have a clue what to do with it, They finally called a field rep. in to look at it. I was not there at the time of the test driver, however when I went to pick it up I was told that the Ford rep. said it was normal. I really wish I would have been there to talk to that dumb ass. Just because he does not know how to fix it does not make it normal for a vehicle to start up a hill and feel like one of the spark plug wires come off. Salesmen at the dealership was great, however if you have a problem you might want to take it somewhere else. Me? I’m going to chevy after 23 years of buying fords.
After 25 years of buying cars and trucks at Pundman, I took a truck in for work on the drive train, when I mentioned I had an extended warranty that had just run out, they would not even contact Ford or try to work anything out. Dealerships always will do a “good faith” repair for good customers- pay for parts or labor in order to save customer money. But not now at Pundman, they could care less about repeat business and treat customers poorly! DO NOT BUY FROM THIS DEALER OR USE FOR REPAIRS.
The need to be shut down. I own a 03 SVT focus and it went in for a knocking on the transmission. the charged well over a 1500 and replaced the slave cylinder. Well 75 miles (I am not lying) the transmission went out because what I thought was the slave cylinder again. They would not touch it unless I was ready to anty up at least $5000.00 for the transmission work! so the car sat for a year and I finally got all the parts to have another certified mechanic look at it and do the repairs. (Lou Fusz Ford in Chesterfield.) So I had the Focus towed there and come to find out They sold me the wong Input shaft, shifter cablesSlave cylinder and Master cylinder. They obviously cannot read or do not know what a VIN number is. Well come to find out the first time they worked on my car they put the pressure plate in BACKWARDS! I cannot make this up. The did not center the flywheel and the Cluctch broke into 8 peices when they took it off to inspect! They really are clueless and I think that with the ford history and heritge they should be reduced to only selling used cars and not working on or selling new cars. I complained to Ford as well with the result that they would one quater of the quoted repairs. Well Lou Fusz did it all for $1800. Including all the new parts!
Please stay away from Pundmann Ford. They do not stand behind Fords.
I have all the documentation to back all of this up 100%. call or email me if needed for verfication!
They need to be shut down. I own a 03 SVT focus and it went in for a knocking on the transmission. the charged well over a 1500 and replaced the slave cylinder. Well 75 miles (I am not lying) the transmission went out because what I thought was the slave cylinder again. They would not touch it unless I was ready to anty up at least $5000.00 for the transmission work! so the car sat for a year and I finally got all the parts to have another certified mechanic look at it and do the repairs. (Lou Fusz Ford in Chesterfield.) So I had the Focus towed there and come to find out They sold me the wong Input shaft, shifter cablesSlave cylinder and Master cylinder. They obviously cannot read or do not know what a VIN number is. Well come to find out the first time they worked on my car they put the pressure plate in BACKWARDS! I cannot make this up. The did not center the flywheel and the Cluctch broke into 8 peices when they took it off to inspect! They really are clueless and I think that with the ford history and heritge they should be reduced to only selling used cars and not working on or selling new cars. I complained to Ford as well with the result that they would one quater of the quoted repairs. Well Lou Fusz did it all for $1800. Including all the new parts!
Please stay away from Pundmann Ford. They do not stand behind Fords.
I have all the documentation to back all of this up 100%. call or email me if needed for verfication!
This dealership does not follow through on anything they say. They sell lemons The management is a joke. The son who is now in charge called my phone screaming and said that he wasnt making enough money in this economy to care about customer service. I guess his fathers way of conducting business didnt wear off on him. Very sad after having loyal customers for years.They sold our family a car that had a couple things needing simple repair that came to light after the car was purchased. We were told we had a year to come in and get everything done, when the car was brought in suddenly they didnt have any paperwork on this and refused to fix anything. Phone call after phone call was passed from person to person with no answers. What a sad place this dealership has become. BE VERY CAREFUL if you buy from them!!!!!
Feel as though I have lost friends Pundmann Ford for 16 years of dealing with them was like family. But now they have put a man in charge that could not make a friend or sell a car or truck if his life depended on it. It is my opnion he is nothing but a hatchett man with the air of great arrogance & no ability. Be cautious about being a victim of this man.:confused: