We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Located in Fort Worth, Texas, the staff at Allen Samuels Dodge, Chrysler, Jeep, Ram Fort Worth will help you find the Dodge, Chrysler, Jeep or Ram vehicle you want. At Allen Samuels Dodge, Chrysler, Jeep, Ram Fort Worth we offer an online inventory of new Dodge, Chrysler, Ram, and Jeep cars in Fort Worth, along with well-maintained used cars, trucks, and SUVs by today’s top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Dodge, Chrysler, Jeep, Ram or quality used car that you have been searching for.
For years, the financial staff at Allen Samuels Dodge, Chrysler, Jeep, Ram Fort Worth has offered expert advice for those seeking an affordable Dodge, Chrysler, Ram, and Jeep auto loan or car lease. Our service doesn’t just stop there. Fort Worth customers can come in and take advantage of our knowledgeable Dodge, Chrysler, Ram, and Jeep car repair technicians and a fully-stocked inventory of auto parts and car accessories.
Hours of Operation
Sales: M-F 8:30 am – 9:00 pm
Sat-Closed/
Sunday-11:00 am-8:00 pm
Service: M-F 7am-7pm
Sat 7am-4pm
Sunday-Closed
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Curtis Kimberlin
My Allen Samuels Chrysler Dodge Jeep Ram Hyundai reviewMy problem: I have a 2013 Jeep Wrangler Rubicon and when driving over 40 mph it would climb to 6000 rpm and keep going and not shift. So I dropped it off at Allen Samuels in Fort Worth on Sept. 20th. Like I have been told and just like I was told by Curtis the rep who singed in my Jeep it will take three days before it can even be examined. Three days later I am told that my transmission was burned and shredded and it would take another five days to get the transmission rebuild kit as they don’t keep the parts in stock. After the transmission was rebuilt the problem was still there so they do some software updates but this does not fix the problem. When day ten is reached I visit the dealership and speak to the mechanic, the service manager and Curtis the rep. The mechanic has no idea what the problem is, the service manager tells me it could take a month to fix it and I have no loaner. The Jeep only has 22,000 miles on it and I am learning that problem vehicles under warranty get a backseat to cash customers at this point. They want to pull out my entire wire harness as they think it is a loose wire to which I say NO. Not until you replace the PCM, TCM or transmission valve body. They keep telling me that they tested fine and those can’t be the problem. I now call and engage the Chrysler complaint line. My contact is Maurice and after many lengthy conversations I ask him what POWER does he have? Can he make the dealership replace certain parts BEFORE they start actually taking the Jeep apart? Maurice tells me he has no power and the dealership can do whatever they want as they are privately owned. This experience is made worse as Maurice begins asking me how to get through to them on the phone. I have to explain that they have 10 minute hold times IF they come to the phone and that Curtis recognizes my cell number and simply picks up the phone and hangs it up but I can get through by calling from different phone numbers. Maurice suggests that maybe I can take it to another dealership to which I explain that I have contacted Grapevine Dealership and spoke to the service manage there and he really did not want to work on a vehicle with an existing problem from another dealership. I now get a loaner at this point and the guessing continues. My Jeep never once had any error codes and without error codes todays mechanics have a very hard time fixing things. Critical thinking and troubleshooting skills are almost nonexistent. More days pass and the transmission get taken out again and I am told that a STAR issue has been opened by the dealership and a Master Technician will arrive onsite to repair my Jeep. Am I being lied to by Curtis, of course? Do I know it? Yes I do but my Jeep is now hostage to Chrysler and this dealership. I push to have them replace the TCM and they tell me they did but to no effect. I am also, told that the Master Technician simply won’t drive out there and he actually goes to two other sites but will only advise by phone. More days pass and then I am informed that a brand new Mechanic who was just hired will now be assigned to my Jeep. Why would a new employee get assigned to a major problem ticket? Because new mechanics are guaranteed to get paid a set amount (for a few weeks) when they are hired to help get them acclimated to the new job and so they don’t lose pay. My Jeep is of no concern and no one really cares if it gets fixed as it’s a warranty fix and not a CASH problem. Now I am informed that the new mechanic says that my exhaust is plugged up completely in one of the catalytic converters. So he replaces one then the other and the problem is still there. I state again maybe they should be looking at the throttle position sensor, transmission switch solenoids and valve body. Curtis replies they checked out and are note the problem but they want to take my engine apart now because they think there is an air blockage in the engine that is keeping the transmission from shifting. I say “NO”. I speak to Maurice again at the complaint line where I tell him very clearly so I can have it on record that I will not allow my engine to be taken apart when we are dealing with a transmission. On Day 28, Curtis calls and tells me they ‘fixed the problem’ by ‘flashing’ the chips and driving it around hard for a long time. What this dealership did not tell me was that the mechanic took my Jeep out for lunch and had a burger and fries in it. Now hold in my hand a 6 page invoice. My Jeep was 28 days in the shop and I was lied to so many times I lost count. But here is what I learned. Allen Samuels is a crooked dealership so avoid them. They kept my jeep for 28 days and did not wash the thing before giving it back and the thing was filthy. This dealership doesn’t use seat protectors or floor mat protectors and I had to place a trash bag on the seat and paper on the floorboard myself. When I got my Jeep back the floorboard paper was soaked with oil from work boots. There was a work boot print on top of my bumper (was the mechanic just jumping up and down on my bumper for fun?) My favorite comment by Curtis the rep was when he told me they were tired of working on it and I should come get it if I lost faith in them. The complaint line for any dealership has no power at all but it is needed for a lemon law legal case. Make sure you document everything and find a Lemon Law Lawyer who knows what to do. Let the Dealership keep the vehicle for 30 days. It doesn’t matter if it’s all at once or several trips. The magic number is 30 days for the same problem. Make sure you tell the dealer that you will give an F on the review and you will write out your entire experience on the top three dealer review sites. Finally, never ever go back to that dealer again and always follow through on your promises like I did here. I did get a recall fixed after asking for the 3rd time because they always tell me they don’t have the parts and I did get a free oil change and tire rotation but truth is truth.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
not sure
My Allen Samuels Chrysler Dodge Jeep Ram Hyundai reviewWorse dealership ever. I took my vehicle in for a recalled alternator and to have oil pressure switch replaced. My vehicle was returned to me with all floorboards soak and wet and 40 miles unaccounted for. They did all kinds of water leak test and other tests and they did not find any problems. I believe someone drove my car in water and no one is confessing to it. Per someone in service department there was no need to test drive my car for the type of repairs that I had done.