We are the only Subaru dealer in the great City of Chicago! As a premier Chicago Subaru dealer, we want to make your car buying experience a truly rewarding one. Our Chicago Subaru sales and service personnel have a strong commitment to customer satisfaction. Driving the car you want and paying a price you are comfortable with is our goal at our Chicago Subaru dealer. No haggling, no bait and switch and above all no pressure. You have high expectations, and as a Chicago Subaru dealer, we enjoy the challenge of meeting and exceeding those standards. You deserve the best and we pledge you will receive the best from the Berman’s Auto Group and Mid City Subaru of Chicago.
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I purchased a preowned 2011 Subaru Forester in October 2017 and have incurred several thousand dollars worth of service charges on the vehicle at the dealership in subsequent months (starting with an oil change that was needed in the first month, ignored service checkups, and potentially a complete engine reseal). The service and management team have been unresponsive to my attempts to negotiate repair for issues that I don’t feel I should be having in the short ownership timeframe. The vehicle has most recently been in their shop for several weeks awaiting air conditioning repair/testing, and my attempts to discuss resolving the latest issue with the dealership manager Joe D’Andrea and service manager Andrew Hain has met no response. Luckily we have been using a temporary vehicle but would otherwise be without the car we purchased. Do not buy a used vehicle from Berman.