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I recently purchased the car of my dreams – a 2007 Acura TL type S…or so I thought. Going to Metro Acura has proven to be a true to life NIGHTMARE! I do believe that Honda makes a great car and if you’re in the market for a “new” Honda/Acura you can go to any dealer and be assured you’re more or less getting a great car for the price, NEVERTHELESS… if you’re looking to purchase a per-owned/certified Honda, or in my case, Acura, please PLEASE take it from me DO NOT GO TO METRO ACURA. I’ve had my TL for a little over 3 months and have had to service so many times I feel like I’m going crazy!
1) As I pulled away from the dealer, the very day I purchased it, the radio and navigational system died, had to take my dream car the very next day and leave it for several days to be serviced . Shortly thereafter…
2) Rear window had to be replaced due to malfunctioning defrost. And then…
3) Several lights on the dashboard had to be replaced…Furthermore…
4) Passenger car seat warmer was defective and had to be serviced. Oh no! STILL MORE…
5) I noticed the car was pulling to the left…took it in…had to align the car and PAY FOR IT!
6) Took the car in this past weekend because the brakes were screeching… $675.00 for brakes and rotors, on a car I’ve just had for 3 MONTHS!!! This is supposed to be a CERTIFIED VEHICLE I SHOULDN’T HAVE TO BE SINKING MONEY INTO IT, NOT THIS EARLY IN THE GAME.
Oh and also…
7) I told them to check my driver side seat because i had notice it seemed to shift…YES THE SEAT RAILING HAS TO BE REPLACED!!!!
Paid the 675$ but then thought how unjust it was for me to have to pay for something that should have not gone bad soooo fast. Called Metro the next day and spoke to Manager Tom McDonald who listened and at times I felt would take it upon himself to rectify the situation, however, he said he would have to take it up with GM June Park to see if some sort of reimbursement or discount could be given me. Nevertheless, Tom called me a few minutes later to tell me that June Park was not going to do none of the above and if I had a compliant take it to Acura and offered me a number to call!
Not a high pressure dealership. Helped me make the right decision on my purchase. Took time to listen to my needs.
Thanks Dave @ Metro
ps If you want an Acura go to Metro it is worth it!!!
Terry