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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
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Name of Your Salesperson
My Mcdaniels Audi of Charleston reviewExcellent items from you, man. I’ve bear in mind your stuff prior to and you’re just too fantastic. I actually like what you’ve bought right here, certainly like what you are saying and the best way wherein you assert it. You are making it entertaining and you continue to care for to keep it wise. I cant wait to read far more from you. That is actually a wonderful web site.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
jody
My Mcdaniels Audi of Charleston reviewthe service dept here is perhaps the worst i have seen. I purchased my audi in another state and the service dept was outstanding. down here, they don’t have a clue. first they are completely understaffed. the ability to diagnose is not there. the prices are exorbitant. i also believe that across the board they cannot tell you the truth.
my claims were backed up after taking my car to JK automotive in Summerville. Great guys, Great work. Solved the problem and they talk to you about how to get the job done.
after this i filed with american express to not pay the bill. saved my record from JK and won the case.
watch out for these crooks. they are a disgrace to the world of audi and all car dealerships
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Service Manager
My Mcdaniels Audi of Charleston reviewI purchased a used Audi from out of state and it only came with one key. I obtained a key from a locksmith, but only Audi has the ability to program the ignition key to defeat the immobilizer (they obtain a security key code via the internet directly from the factory). McDaniels Audi charges over $140 to do this (compared to $50 at other dealers); however, they refused to program my key because I did not purchase it through McDaniels Audi. The service manager told me the reason his dealership operates like this is so they can make as much money as possible off of the consumer. Guess what. I am living with only one key until I drive to FL to visit relatives and will have it done down there at another Audi dealer that wants my business. By the way, there is an excellent Audi repair shop in Summerville that charges way less (JK Automotive and Performance). They specialize in VW/Audi car repair as both mechanics are certified Volkswagen mechanics. McDaniels Audi forced me to find other places that are happy to take my business on future repairs and maintenance, ultimately saving me money. On second thought, I guess they are not so bad 😉
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
norm
My Mcdaniels Audi of Charleston reviewMcDaniels service dept. is by far the worst you can imagine.They are unfriendly, rude, they have no idea what customer service is nor do the know coutesy. They never return a call go through service Mgrs. like water.They act like you are not good enough for them. I am here to tell you McDaniels is the only Audi game in town therefore I will never again purchase another Audi again, back to Mercedes for us.Toyota has better prices and service take it from us we own one also…….
JK Automotive and Performance in Summerville specializes in VW and Audi repair. My dealings with McDaniels Audi cause me to find these guys. Both mechanics at JK Automotive are certified VW mechanics.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
andy
My Mcdaniels Audi of Charleston reviewI have been repeatedly to this dealership as my car, of course has problems. Each time, it is a new adventure with the repair people. Misquotes, work half done if done at all, lack of honesty. I really don’t know why Audi of NA doesn’t come down on them like a ton of bricks. This is no way to run a dealership
JK Automotive and Performance in Summerville specializes in VW and Audi repair. My dealings with McDaniels Audi cause me to find these guys. Both mechanics at JK Automotive are certified VW mechanics.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2005
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Vehicle make
Audi
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Service Technician
Andrew
My Mcdaniels Audi of Charleston reviewI just stopped by for a oil change, but the service impressed me! the facility was very clean, enjoy the flat screen in the customer waiting area and can’t forget about the StarBucks Cafe lol:p
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2002
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Vehicle make
A4 Avant
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Service Technician
Jody service manager
My Mcdaniels Audi of Charleston reviewWe had the worst experience at this dealership. After traveling to Charleston to meet family for Thanksgiving, we had to find an Audi dealership to replace a wiper blade and plastic grommet for our A4 Avant. Upon coming in, we told the service manager the problem since it was previously diagnosed at the Audi dealership in Nashville. All that was needed was a part to secure the rear light assembly. Jody, the service manager told us they could fix both the problems and there was a $43 charge for the grommet. When our car was ready, he said they did not have the part and could not fix the light assembly. We were ready to pay for the other repairs and leave. Jody told us our total included the $43 however it was not changed to a diagnostic fee. We strongly protested the charge since it was not quoted as a diagnostic but was qouted as a repair price. He was rude said that we weren’t taking the car without paying that charge. Out of all my years we’ve never encountered a dealership that was so poorly managed and bordering on theft. We would not recommend this dealership at all. Get your vehicle serviced elsewhere unless you want to deal with getting the runaround. The whole thing just seemed like a way for them to scam more money. Oh and they had me sign a blank arbitation and after I signed they filled in what there were going to do to my car with a pen. I now blame myself a little for being so nieve to trust a high end luxury car dealership. On a positive note the waiting area was nice.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
A4
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Service Technician
Not sure of name
My Mcdaniels Audi of Charleston reviewThe sales staff at McDaniel’s are great, especially Norm. I was so impressed with them when I bought the car. But the service department staff are the most unfriendly people I have encountered in a while – bordering on rude. The german woman who checks you in seems to try and go out of her way to provoke you in every encounter. From the moment I arrived she was snippy. No “hello”, no “thank you”, she got all bent out of shape because I did not park my car by the door when I arrived (there are no signs to tell you park there). I asked if I could pick up the car late in the day near closing time at 5:45pm, and she got huffy, and then set it up for 5pm. I was about to replace the A4 with a new one, and get a second Audi. But given that this is the only dealer in the area I don’t think I can stomach another encounter with the service department. I just held took a deep breath and ignored all the attitude.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Norm
My Mcdaniels Audi of Charleston reviewOut of frustration with a local dealer, I checked McDaniels’ available stock. Norm gave me such special attention, I felt like family. As badly as I was treated by the local dealer, McDaniels more than made up for it. It was well worth the drive! The “out the door” price was such that my husband was speechless! While we had looked at other upscale cars, I knew he wanted another Audi. The last one protected him in a really bad collision when someone plowed into him at 55 mph. And we had a great time in Charleston!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
1998
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Vehicle make
Audi
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Service Technician
Bill
My Mcdaniels Audi of Charleston reviewI have a 1998 Audi and took it to McDaniels to have the timing belt and cv joints fixed. That was handled, but when I went to pick up the car they said that the Cam Shaft Seals were leaking and needed to be replaced. I asked why they didn’t do it while the engine was apart, they said that it was located in a different part of the engine. I contacted different dealerships out of state and they all said that they usually replace the seals when they replace the timing belt. Thats 1. Now after the timing belt was replaced, the car has developed a small oil leak. Took it back and they said that both oil pan gaskets were leaking and needed to be replaced. I asked about the Cam Shaft Seals and he said that was not leaking. You mean to tell me that they fixed themselves? Well They quoted me 8 hours of labor to replace the oil pan gaskets and again I called other dealerships and they all quoted me no more than 5 and that was even stretching it. Wow McDaniels wants to charge me an extra $375 in labor? I can tell you now I will never purchase a car from McDaniels as long as I live in Charleston. Good luck if you have to deal with them…
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2001
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Vehicle make
Audi
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Service Technician
Bill
My Mcdaniels Audi of Charleston reviewWe took our Audi in for the sludge repair kit that was part of the Audi campaign on the 1997-2004 oil sludge damage. This in itself was a hassle with a 12 day wait for my car. The service technician Bill was very short and while he said that he was just straight forward…he had no costumer service skills at all. I do not think we were ever given a smile. The day we picked the car up we drove it off the lot and the check engine light came on again. We turned around it the diagnostic stated that the cam adjuster was bad. After arguing that this was not a problem before the car touched, they turned us away saying it would cost $1000 to fix. That Audi would not cover it. My issue is with both Audi of Charleston and Audi corporate for not backing cars. But mailny this place had horrible service, no skills in helping the costumer out. I was treated like a nobody who just owned a 2001. I was also at one time told by the service manager that this is what happens when you buy a used car! The car barely has 100000 miles on it!! So…that means any Audi owners when you hit 100000 miles get rid of it!!!!