Visit Round Rock Nissan for our best selection of Austin New Cars, Austin Used Cars and Austin Certified Pre-Owned Nissan’s. Thinking about financing your next vehicle purchase? Our Finance department looks forward to assisting your needs.
At Round Rock Nissan, you can build your New Car, Truck or SUV online, Review Vehicle Comparisons, Research Features, Read Expert Reviews, Get a Quick Quote, Compare Prices, Schedule a Test Drive, Value Your Trade-In and find Incentives and Offers. All the information you need is right here. Whether you shop online or come in person, we promise that you will be treated as a guest in our home. That is one reason why people travel to Round Rock from
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
S
My Maxwell Round Rock Nissan reviewService Issue
2008 Nissan Altima Transmission issue unresolved.
My transmission started making a whinning noise at 80,000 miles,took it in for service and it was replaced with no issues. Around 16,000 miles it started making the same whinning noise, so I took it in for service. My service advisor was Sean, he called me and said they could not reproduce the noise. I went to the dealership and I test drove the car along with a Sr tech and tech. After driving for a while the car started making the noise, both techs verbally said they heard the noise. Went back to dealership and spoke to Sean. He advised me the transmission were on back order and would have to call the hunt line to see when one would be available. I left the dealership with the understanding the transmission would be replaced. Sean said he would call me in 2 days, I had to call him on Monday since he never called. When We spoke on Monday, He told me that the Huntline advised him to replaced the transmission Fluid. I asked him about the noise and transmission replacement that we discussed on two days before. He acted like the conversation never happen. So I decided to read the paperwork He gave me on Wednesday. Nothing was document. They only thing document was **Noise could not be duplicated**. When I brought this to his attention, he avoided the question about the missing information. I opened a case with Nissan but, they were’nt much help. I was advised, Maxwell Nissan will no longer assist me. I needed to go somewhere else.
Reading online forums, I see there is many others experiencing the same unsolved transmission issues with their 2008 Altima.
Check out the video and see if you here the same whinning noise I here. Judge for yourself. Please comment.
http://www.youtube.com/watch?v=z1DYcEkOBZI&feature=plcp
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Anthony
My Maxwell Round Rock Nissan reviewWorst experience ever. I actually feel bad for buying a Jeep there….. I feel like I need to apologize. Worst service I have ever encountered. ….I am so upset from the agreements that were made from my salesman that were not keep or followed through with. Also, its June 3rd. My temp plates expire on the 8th. No one has called if my plates have arrived along with my reg. I have not received a single call regarding my new bumper that I was told was coming, or the tow hitch from my trade in that might be able to fit this truck. The cup holder was never fixed and I just cant believe that I have to consistanly call you guys. Only managers respond please…… No salesmen.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
...........
My Maxwell Round Rock Nissan reviewEverything was as expected since the day I bought the Titan only had one small glitch about 3 months ago but that was resolved to my satisfaction.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
...........
My Maxwell Round Rock Nissan reviewSince moving to Round Rock I have only had my vehicle serviced at this Nissan dealership and I keep returning because of the great customer service. Although I purchased my vehicle out of state from another dealership they treat me as if I bought it from them. When I am in the market for a new vehicle Round Rock Nissan will be my top choice.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
Yes
-
Vehicle year
...
-
Vehicle make
.....
-
Service Technician
.....
My Maxwell Round Rock Nissan reviewI appreciate Jason explaining what was done to fix the problem and then continued to help me know options available to me for the next work I need done on my car. He & the rest of the staff were very personable and professional. Thank you.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Chuck Guilhas
My Maxwell Round Rock Nissan reviewI really don’t know where to start. After looking at several makes of trucks, I decided the look of the Nissan Titan 4×4 was one I liked best. I went to Round Rock Nissan and saw they had several 4WD Pro-4X Crew Cabs in stock…However, none had a suspension lift so I did not have a very good idea of how it would look. I called and talked to Chuck Guilhas and he said they were looking at installing a 6″ suspension lift on an unit in stock. He asked what color I was looking for and they had the kit installed on that truck so I could see what it looked like. WOW! The truck was just as I had envisioned and more. I received a great price, great service from Chuck Guilhas and the managers Tim and Mike . I got the truck I really wanted. The finance guy Jim made covered my options in finance and was able to get me a great rate even though my credit is not that good. When I drive by I see they are keeping one like mine upfront now. If you need a 4×4 or any other Nissan vehicle for that matter, these guys at Round Rock Nissan are the best!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
matt
My Maxwell Round Rock Nissan reviewThe staff was very friendly and attentive… and my service was completed in a very timely matter.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
joe
My Maxwell Round Rock Nissan reviewtreated very badly when I went the second time. Was made to wait for an hour inspite of calling before dropping by. The finance person was rude and turned curt and non co-operative when I turned down the additional coverage and service agreements..he simply refused to give time to me.
Your right they are crooks, sold me policies under false pretense. Bribed me , and told me they rather me go elsewhere for service, and the general manager not even a phone call after . If your not happy with their service or feel they have committed fraud contact BBB, if u bought a lemon as I did, dont spendmuchbtime fighting corporate Nissan . Lemon and civil rights lawyers are free and can get justice just as they did for me. I will never by Nissan again after the experience I’ve been thru
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
lynn
My Maxwell Round Rock Nissan reviewI want to tell you that I was extremely impressed with the service I received from Lynn Thurman. She was really great! I wish all of my employees were as customer service oriented as her. Thanks again!
Just dont annoy her because her eyes my well fall back into head
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Ricky
My Maxwell Round Rock Nissan reviewThe sales man Ricky Walker made me and my wife feel at ease with dealing with Round Rock Nissan. He was very gracious and helpful in every aspect of our dealings with Nissan Motor Co. My wife and I are very pleased with ya`ll and will be doing business with Round Rock Nissan again.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
jorge
My Maxwell Round Rock Nissan reviewThey are the best. Jorge… Felix and the tech who did the work all deserve a raise. Iām not kidding.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
My Maxwell Round Rock Nissan reviewI recently purchased a nice bright red 2011 nissan frontier. I left the dealer feeling very confident my worries bout reliable transportation to work and doctors were over especially since i purchased the “best warranty” and “dent policy” and “great service plan” I was dumbfound the next day when I found my self having my truck towed to them due to breaking down /shifting malfunction, 2pm , I was very appreiative of ricky for bringing me a complimentary car to use temporarily at 11pm that nite .Thank=nkfully their diagnostics didnt reveal any problems. Feeling a little uneasy about this “quality vehicle” we took it for a test drive, mr crider was jus certain its fine, i drove one of these for over 200,000 miles, relieved i was. I got especially excited when he offered me an eighty dollar gas voucher to fill my tank in exchange he generously offered to complete the online satisfaction survey giving his company a 10 out of 10, by the way future customers what u dont use on the voucher is not redeemable for more gas, the station kept the remaining 17 bucks, “thats the deal we got worked out with them” the clerk states. on my next 2 to 3 visits with the same concerned I was reassured its fine and if not “you purchased the best warranty, let the mother f*****r blow up, being a litte upset by the bribery and now profanic harrassment I exited the the dealership unsure about this experience , I then called corporate nissan which reso=ponded as quickly as 3 weeks later after being givin the wrong number by someone other than I 3 times consumer affairs began to overlook the experienced with the truck after being asked what would make the sitiuation right i responded replace the lemon or give me my car back, a week or so later she informed me that nissan was not at a point to be willing to repurchase the truck, she told me this as I drove down the road trying to get it into service shop again for diagnostic tests, i felt really sure while my truck lurched down the road rpms at 4 5 6 and the trucks shifting causing the transmision to jump harshly into gear. with my sercice engine soon light on and sli lite on i still felt the lemon would be just fine. Lynn in service kept me real informed when she called me at 120pm as she documented on service slip the lovely vooice mail “its fixed mr chaix u got til 6 to get that car back to enterprize then its your resonsibility, hm i thought i was told anytime they had it more than 4 hrs u got a complimentary car. well it was a shock when i got to enterprize to put down 50 bucks to rent the nissa cube. since i only had 40 minutes between the notification to drop off car i had to call my employer to inform them why i would be late, then i lost 35 bus=cks of my 50 bucks at enterprize d/t i had to get that car in and get to work in attempt to keep a job. BTW it was only some sheared b=valve by transmision. i continued phoning consume raffairs with my concerns and requested rebecca to represent my “extensive file” again and was advised by a member of the nissan consumer affairs that he thought it were be a good idea to go to the esculation dept, rebecca felt we should wait until the nissan spedialist examines the truck, which he couldnt find anything significant wrong”maybe its your fuel quality, after his requesting to keep the truck for more testing i felt relieved gain, oh wait mr chaix they dont have a loaner and enterprize has no cars for rent, but if i could wait just 2 more hrs he’d be done, unfurtinatly i had to have transportation for my own peersonal errands /appts. at present i still am seeking the picture of the car dent whown to me when i purchaesd the dent policy, instead all they could produce is the proper brochure i never saw during the purhase. and those ppl come to u to fix it, well didnt get thart response for the policy company READ CAREULLY. THE SERVICE MANAGER JORGE SENT me a not so pleanat email instructing me to only speak to him or another manager sindce i picked up my truck and used profanic words sayby saying “just give me my keys before a sew yall. it has has now become a paartime job to get responses, no follow calls on concerns,the specialist arrange to set a different date to further test my truck on a date when the dealer secues a vehicle for the da 7/22/ll, whichi notic has been changed to the 28th. i hope BBB helps resolve the dealership issues nd thatafter reading texaslemom=law and consulting withparties tis is where i standpresently
a special tnaks tojimmmforthe misinformation
Typical, bad situation. I am dealing with the same situation, too many coverups.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Rickey
My Maxwell Round Rock Nissan reviewWe have dealt w/Round Rock Nissan (4 cars since 2002) and specifically with Rickey Walker so weāre highly satisfied….Thanks for asking !!!
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
everyone!
My Maxwell Round Rock Nissan reviewWas very good service… friendly staff and prompt work.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Bob
My Maxwell Round Rock Nissan reviewBought a used Chevy Cavalier from Round Rock Nissan. Bob was an honest salesman. On the test drive, the car made an awful noise upon acceleration. When asked, Bob said that they are going to replace the motor mount on the car. I took my father along with me because I never had bought a car before and wanted to make sure I wasn’t screwed. As part of the sales price, we made Bob WRITE down that they would replace the motor mount. I wouldn’t be able to drive off the lot that day April 9, 2011 (Sat afternoon) since they had to fix the motor mount. I couldn’t pick it up Monday as promised because it wasn’t done. I was able to pick it up Tuesday night.
However, the noise was still there. Well, I didn’t make them promise to fix the noise, just the mount, so I wasn’t going to complain about the noise.
BUT, June 3, I got an alignment and the shop I went to told me that I need a new motor mount! Strange because the dealership promised to do that. Went there that night and found out my salesman “no longer works there”. The man I talked to gave me a bunch of “yak yak yak” sleazy “if we said we did it, we did it”. So, I bought the motor mount later that night as the dealership was not worth my time trying to resolve this issue.
One $55 part and our own sweat, and my car has a new motor mount. Also strange, the noise that I heard when I test drove the car is GONE!!! Seems like they either put a crappy used part in it OR they didn’t do the work. I have the mount that was in there and it DEFINITELY wasn’t new and wasn’t good.
BOTTOM LINE: sleazy car dealership and will never recommend anyone to buy a vehicle there. Since April, I dealt with 3 salesman from there. The honest guy, Bob, who no longer works there. The guy that said “if we say we did, we did”. And, another one that was putting my new plates on the car 3 weeks after I bought it that tried to SELL me another car telling me that the one I bought was CRAP. š® I mean what the heck??!!?!!?
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Mike Hamburger
My Maxwell Round Rock Nissan reviewWorst dealership I’ve ever had the displeasure of knowing. I write reviews weekly for restaurants, cleaning services, car maintenance, and car purchases….this is the first terrible review I’ve written and come to find out from friends they had similar experiences. First sign was when I test drove their used Volvo SC, there was a terrible vibration upon acceleration, they claimed it was “normal” but upon having it inspected found there was a bent axle…they claimed this too was “normal” for a Volvo. Second was the Volkswagen Toureg, I decided to buy this and trade in my truck for it, I was leaving town and the bank was unable to give payoff so the dealership ASKED that I drive their VW rather than put the miles on the trade-in so I did. I gave them a list of things to have done (6 items) to the VW, I set a time/date to come in and they assured me the paperwork was in order and I would be “in and out”. Upon arrival 5 of the 6 things had not been addressed, and they had not began preparing the paperwork so I waited another 2 hours. I signed the paperwork, shook hands and left only to find that the tank was empty and there was still a loud screeching from 0-5 mph – they said it was new brakes and it would go away…it hasn’t. Several days later I get a call from the dealership telling me I had to go to my bank that very day and handle the loan documents because they’d failed to have them prepared the day I signed their paperwork. In all the (dozens) of vehicles I’ve purchased this was the first time I had to go to the bank seperate from the dealership. I wasn’t able to make it to the bank that day and received a VERY unproffessional threat letter from the GM. I called them, asked if they wanted to car back I would be happy to return it and take my truck/business elsewhere, the GM said he still wanted to follow through with the deal so I made my way to the bank, finished the paperwork and thought “finally this is over”…but I was wrong. Three weeks later my bank calls and says they still haven’t received payment, my guess this was not an accident but could have been. I paid RR Nissan for some minimal after-market work to be done and they said they’d contact me with the location to take it…I still haven’t received that and my 3 calls have gone unanswered. Simply put as consumers the only thing we can do is vote with our business, I am warning/asking my fellow consumers to take their business to a more deserving dealership, Round Rock Nissan is definitely not deserving. There are fewer of us buying these days and the dealerships should be competing for our business, I’m confident there are dealers who will, Round Rock Nissan is not one of them. I almost forgot to mention, while waiting to sign the paperwork I sat next to two of their sales guys who were chatting to pass the time since nobody was there shopping, these two sales guys went on and on about how terrible of a car the Toureg sitting in front of them (mine) was and how whoever bought it would pay the price…they obviously had no idea that was me. Keep in mind many dealerships are owned by the same company. This dealership is a part of Maxwell Auto and I would guess that one dealership is ran like the next, their other dealerships on Maxwell Auto Group are “Maxwell Ford, Town North Nissan, and Freedom Chevrolet”. To be safe rather than sorry I would not shop at these locations. Good luck!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Brian
My Maxwell Round Rock Nissan reviewThe sales consultant, Mr. Brian Hart, took his time and explained every detail about the vehicles he showed me and took extra care to make sure I was satisfied with the vehicle that I purchased. He was completely excited and enthusiastic throughout the entire process and seemed to thoroughly enjoy his job in selling and representing Nissan products. All salesmen should be as professional
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
jerry
My Maxwell Round Rock Nissan reviewI liked the people I dealt with. I knew what I wanted and the packages I wanted and they never tried to change my mind or sell me something else. Instead they gave me a straight honest sell. And I appreciated that. Jerry Crider kept the ball on track, and if something was there I did not understand he fully explained it to me. He also ensured financing was correct. All in all, great purchase!
Oops! Didnt realize i select my star ratings – i give them all highest ratings – 5 stars!!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
jerry
My Maxwell Round Rock Nissan reviewOf all the cars I have bought, I dreaded buying another new car, like going to the dentist. How refreshing to have the service I received from Jerry Crider, very efficient, no hassle, no headache. I told him what I wanted, he supplied it and it was the fastest vehicle purchase I have ever made. I will definitely refer friends and family.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
No
-
Vehicle year
1997
-
Vehicle make
Nissan
-
Service Technician
Versa
My Maxwell Round Rock Nissan reviewI dropped my car off to see if the problem I was having would be covered under warranty. Before I left the dealership, I asked to be called prior to anything being done to my car that I would be charged for. I was assured that would happen. That afternoon, I was told by the service department that my car would not be covered under warranty and that I owed $51 for the diagnostic test they did. I reminded them that I requested to be called prior to them doing anything that I would have to pay for. I also reminded them that I brought the paper work I had been given with the code on it for my state inspection and let them know that I had paid to have the test done the prior day which got the same results. I later called the service manager, George Van Patton, who was rude from the very beginning and continued to bring up things that were not relavant. He also continued to cut me off and talk over me and bash the automotive place that told me my car “might” still be under warranty. In the end, the manager told me I would have to come back to the dealership to get my cash back and that I had to do so by 6:00 p.m. that day. That gave me 13 minutes to get there which was not very realistic if I was to drive safely. It was during rush hour on an always busy street with many signal lights. In the end, I did make it just in time and got my money back. There was no part of my conversation with the service manager where he even attempted to be empathetic, understanding and show some kind of decent customer service. I was shocked to say the least and it takes a lot to shock me. Would I ever go back? NO WAY!!!!! Would I ever recommend this dealership for sales or service? NO WAY!!!!! I’m a Manager and deal with customer service daily. I would be very upset and disappointed if one of my employees treated a customer in this matter.
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2008
-
Vehicle make
Nissan
-
Service Technician
Clint Collins
My Maxwell Round Rock Nissan reviewI’m in the middle of a service nightmare with my 3-month-old car. I’ve dealt with the service manager and the GM and they are unwilling to let me pick up my unrepaired car until I pay over $500 for the part that their service techs destroyed. I can’t think of anyone that I dislike enough to send them to this horrible dealer that is out to screw the customer around every turn. Do yourself the service of going somewhere else. Anywhere else.
Mr. Erickson,
You failed to leave out some important information….The fact that you yourself installed aftermarket stero information and did it incorrectly DAMAGING the vehicle yourself. The bill with parts and labor was over $1,000 but to help you out my G.M. agreed to let you have the part at cost and we ate the $400.00 labor fee and the tech didn’t get paid for over 10 hours worth of work he did on your vehicle. Now if you would have been honest and upfront with us and told us the problem with your top started happening right after you installed the speakers/amps/etc we could have saved a bunch of money and time. But you choose to try and get over on us and it ended up bitting you in the rear. Truth be told sir.
Clint Collins
Round Rock Nissan
Mr. Collins,
When I began posting reviews of my awful experience at your dealership, I was making an effort to get as many reviews out as quickly as possible to help other consumers and I didn’t feel that detailing everything was necessary, but I’d be glad to respond to your comments and even include a few other details.
1) I didn’t install my car stereo, I had it done by professionals at a local shop that specializes in custom installs. I did replace one power amplifier in the trunk, but that didn’t involve running any wiring through the vehicle, I merely removed the old amp, put the new one in, and connected the audio inputs, speaker outputs, and power.
2) “DAMAGING the vehicle”? Please elaborate. I’d like to know what in the vehicle was DAMAGED during or by the installation of my car stereo.
3) “Right after” was 2 weeks. My power windows did not stop working until a full 2 weeks after my stereo had been installed.
4) The problem (as people at your dealership have explained to me) is that the body control module (BCM) blows when the top is put up. You have been unable to determine why.
5) As best as I can recall, I haven’t hidden anything from you or been dishonest with you. I signed a form acknowledging that aftermarket work had been done when I left the car there. I can’t even imagine how it would be possible to “hide” a car stereo install. If you have any proof otherwise, I’d like to see or hear it. Otherwise, I’d encourage you to keep the slander to a minimum.
6) When I brought my vehicle to RR Nissan for the last time, for a problem that we still don’t know the cause of, I signed an estimate to cover labor for diagnosis of the problem because we had all agreed that it was a possibility that this was caused by the stereo installation. At the end of that visit, I was charged for a new BCM that had already been blown up by your techs. Yes, I was charged discounted rates, but I still paid hundreds of dollars to pick up a car that wasn’t fixed or even diagnosed. I never authorized the installation of the BCM. It wasn’t on the estimate. Nobody called me to discuss installing it.
7) After picking up the vehicle, I found my tire pressure warning light on, so back into the bay it went.
8) And the most disturbing thing to me so far, was finding that both of my visor clips were broken, but that the clips were sill attached to the visors and positioned right where they should have been.
The only thing that has bitten me in the rear recently is Round Rock Nissan.
Just so everyone knows this customer first told us a stero shop installed his amp and speakers, then he tells us he did it himself and now he states a stero shop did the work. Which one is it? And it doesn’t matter who installed the speakers in the door because it was done incorrectly (wire spliced into the power window motor which shorted out the BCM) This is common knowledge and anyone that knows how to properly install aftermarket speakers, etc should have known this.
Second thing you forgot to mention is I replaced a $1,000 door panel that either you or whoever installed the front door speakers damaged at no charge to you. A decision I now regret.
So just to sum this up, you had aftermarket speakers installed incorrectly in your new Z car resulting in damage to the BCM which is not warranty. These are the facts, I guess you’re having a hard time understanding that. I wish you the best of luck and hopefully you learned something about aftermarket installs and damaging expensive components. Good luck!
The only piece of equipment that I had any role in installing was the replacement amp. I don’t believe that I ever said otherwise, but there probably isn’t much use in arguing that point.
You say that there was a wire spliced into the power window motor which shorted out the BCM. If that’s the case, then why wasn’t this fixed? Why do my window switches still not work? Why did your techs burn up a BCM trying to troubleshoot the problem? Nobody has ever claimed to know anything more than the fact that the BCM blows when the top is raised, although you have repeatedly blamed this on the installation of the stereo. I understand that you *want* that to be the cause and I’ve even conceded that it *might* be the cause, but noone has determined the cause.
Yes. You ordered and installed a door panel at no cost to me because it had what I would describe as a thumbprint sized depression near the top of the door panel around where the seat belt is when the door is closed. None of us knew what had caused this. I asked you if it was possibly caused by the door hitting the seat belt when it was being closed, but you didn’t think that was the case. You blamed it on my stereo installers. At the time, I don’t recall making a huge deal about it because I was more concerned about getting my windows fixed. It came as a nice surprise to hear that you had ordered the panel for me.
Unfortunately, you promptly leveraged this against me. When I came to you and showed you the damage to my driver’s side window tint caused by having to put the top up with the non-functioning windows stuck up, you told me that you had done me a favor by ordering my a door panel, and that I’d have to take care of the tint on my own.
Here are the facts and I’m done, if anyone would like to speak with me directly regarding this matter here is my cell phone number 512 844 5647.
You had aftermarket stereo equipment installed including-Front Door Speakers and Amp(s)
The front door speakers were installed through the front power window motors. As per Nissan nothing should be “tied in” to this circuit, damage to the BCM will occur.
You brought your vehicle in for us to figure out why your power windows were not working. I noticed the aftermarket speakers but gave you the benefit of the doubt and installed a new window motor, window switch and door panel all under warranty but the windows still did not work.
Next we started checking the BCM signals and found that the circuit that controls the POWER WINDOWS was shorted out. At that time we called the engineers at Nissan North America and advised them of the situation. They asked us had anything been installed into the POWER WINDOW MOTORS and we said yes. At that point they assured us the BCM failure was a result of incorrect speakers wired into the motor.
You are upset WITH US that you have a damaged BCM resulting from poor instulation at stero shop. You should take this issue up with them, not us we didn’t damage your BCM THEY DID!
I’ve dealt with other “Chain” stereo shops in the past and each and every time they mess something up because they probed or proded the wrong wire they take care of it. I don’t understand why you are so afraid of going to this shop and asking them to make good on their mistake?
Here’s Nissans stance on aftermarket parts, directly from YOUR owners manual. ”
THE
WARRANTY DOES NOT COVER: DAMAGE OR
FAILURES
DUE TO ALTERATION, TAMPERING, INSTALLA
TION ON
NON-NISSAN APPROVED ACCESSORIES OR COMP
ONENTS.
ETC. (INFORMATION PROVIDED CAME FROM PA
GE 6- 2008 NEW VEHICLE LIMITED WARRANTY SECTION”
Please take this matter up with the party that installed the speakers and lets move on.
Clint Collins
Service Advisor Round Rock Nissan
512 844-5647
Back to the facts. To quote Mr. Collins, “we didn’t damage your BCM THEY DID!” This is completely untrue. 2 BCMs have blown in my car. The first one blew while I was in my driveway, putting my top up. The second one blew while my car was in the Round Rock Nissan service department. I WAS CHARGED FOR THIS NEW BCM, EVEN THOUGH IT WAS NEVER ON ANY SERVICE ESTIMATE OR WORK ORDER AND IT HAD ALREADY BEEN BLOWN UP BY THE SERVICE TECHS AT ROUND ROCK NISSAN BEFORE I PICKED UP MY CAR. And as far as the claim that a professional car installation shop wired speakers into the power window motor, I suppose it’s possible, but it sure doesn’t sound likely to me. I would suggest that anyone looking for a Nissan dealership in the Austin area do some investigating and read reviews before you buy. A web search will turn up all sorts of gems, like this rip-off report.
I have known Tom since the mid-90’s. He is an honest bloke and I would strongly recommend anyone looking at this dealership to trust his side of the story.
With the issues I have had with this dealership, I can absolutely believe the customer’s story. I find it hard to believe that this Clint Collins (we are assuming it is acutally him. read the disclaimer from the site) would go back and forth like this with a customer. By Clint posting to this website, the dealership is endorsing what he is saying and allowing their employees to post to websites on their behalf. Wow. I just cannot believe that.
In summary, I think this just goes to further show Round Rock Nissan’s horrible customer service. If I owned a dealership, I would NEVER allow employees to get into an argument on a review website no matter if we were right or wrong. It’s just not the place to do it. By Clint’s reviews here, you can take it that the dealership approves what he has written.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
My Maxwell Round Rock Nissan reviewMy salesperson was great. Very helpful and we found the vehicle that I wanted.
Before I went back to the dealership, the deal had already been agreed upon with my salesperson. Still, when I showed up I had to wait in excess of 45 minutes (with my 2 kids) to start the paperwork with the finance department. Now, if you have kids, you will understand that a 7 and 11 year old can only be patient for so long until boredom, hunger, arguing, etc kick in. When I finally did get in to see the finance person, everything started off fine and we started the paperwork. However, we hit a snag when he started to offer me the extras (GAP insurance, warranties, etc). When I declined the GAP insurance, he continued to press the issue. In fact, he made me feel like an idiot in front of my children for not taking it. This is absolutely unacceptable. When I declined it for the 4th and final time, he made me write on the piece of paper something to the effect of āI decline the insurance and assume all the risksā or something like that. From that moment on, his whole attitude changed and he was very rude and standoffish. Just because a customer does not want to purchase all the extras does not mean they need to be treated like an idiot. You can get cheaper GAP insurance from places other than dealers. In fact, I would recomment that you never purchase GAP insurance as you might be able to find it cheaper elsewhere. I have never heard of having to write this and can only assume that he did this to further belittle me. My neighbor works in the auto re-finance industry here in Austin and he had never heard of anyone having to write a sentence to decline insurance.
What was supposed to be a pleasurable experience turned into a sour one.
My salesperson walked me out to the truck and I told her about my experience. She laughed and suggested that I write to the manager. I failed to see the funny side of it. Now I do. He has never bothered to contact me.
### UPDATE 1 ###
The manager did contact me in the end. Apologized. I am not convinced that this will not happen to someone else though. Especially now when car sales are down and they are not making the big $$$ anymore.
### UPDATE 2 ###
I immediately re-financed the truck. Got a better rate and no commission will be paid to the finance person at the dealership, which is even better.
### UPDATE 3 ###
Well, I have no idea why people still decide to use Round Rock Nissan. Their customer service is still extremely poor. I installed a HAM radio in my truck. In order to do this, I had to remove the passenger seat. Because I did not disconnect the battery, the passenger airbag light started flashing. I had to take it in to have a computer code reset. No compassion. Charged me $65 + tax for a 3 minute task and did not even offer to let me off with a warning. In this day and age, it appears that screwing customers to get their money is far more important than retention of customers and customer service.
Since I have owned the 2009 vehicle, I have not had a single service done at that location and now I am happy that driving to South Point Nissan is definitely worth the effort. I should have driven down and had them reset the code for me.