AT MARTENS VOLKSWAGEN, LOYALTY PAYS!
If you own a 2001 or newer VW, you can qualify for big savings on a new Beetle, Beetle Convertible, or Eos. For more details, please click here.
Martens Volkswagen is the exclusive new and used Washington DC VW dealer. Serving
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Todd
My Martens Volkswagen reviewMARTENS VW does not honor warranty on parts they sales unless you complete the work in their shop and pay the exorbitant fees they charge.
They committed fraud with me and they refused to honor the warranty on a defective part that is still covered under the pretext that they cannot return the part to the VW part manufacturer. I do not care what they are going to say to the manufacturer. I bought the part from the dealership to not only get the best part, but also get the warranty as we all know that defects are inherent to mechanical parts. I paid extra and because I took it to a different shop to get it installed for half the price Martens VW was going to charge me to install it. When the part broken 9 months later, they refused to replace it.
MARTENS VW is a FRAUD. This is illegal and unfair to customers.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
None Given
-
Would You Recommend this Dealership
No
-
Vehicle year
1997
-
Vehicle make
Cabriolet
-
Service Technician
Mario, Sue
My Martens Volkswagen reviewAbsolutely appalling.
Drove my car in running fine, with just a clicking noise in engine.
After checking the car out, they said timing belt needed to be replaced. I opted to not replace timing belt, but to sell car instead, so went to pick it up and didn’t get more than 100 feet off lot when it started jerking violently and stalled. Then stalled twice on busy road. Had never done this before.
Took it back, jerking all the way, and they wouldn’t even get in it to try to drive it. Mechanic opened hood and said the ignition coil needed to be replaced. Mario, the appalling account manager, actually said that when they gave it a complimentary car wash, the water must’ve “sparked the coil”. The mechanic standing there nodded.
They wanted me to pay to have it fixed. I called the tow truck.
Never once did anyone get in the car to try to drive it. Instead, Sue, who claims she’s in charge, said she’d heard all about this from Mario, and the car was fine and ran, etc etc. They would not do a thing to help. In fact, since the car was stalled in the middle of the road, people had to drive around it. They sent a parts guy out who yelled at me to move the car and then asked why I was “being such a bitch” to the Martens folks. Unbelievable.
Now that I see wolson’s review on here about how he wrote a letter to the owner, Harry Martens, and Harry wrote him back chastising him for complaining, it’s clear that it’s rotten from the top.
There is something unholy going on there – they should not be in business.
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2001
-
Vehicle make
vw
-
Service Technician
Larry
My Martens Volkswagen reviewLarry failed to call me all day about the status of my repair. When I finally called him at 4:30 Martens had failed to even look at my car. He told me he would have to hold it over until the next day. No explanation. No apologies. No consideration. I picked it up and took it elsewhere. There is no service at Martens service department.
-
Vehicle serviced for
Repair
-
Would You Recommend this Dealership
No
-
Vehicle year
2003
-
Vehicle make
Passat wagon
-
Service Technician
Mario Baten, Jimmy in Parts
My Martens Volkswagen reviewAfter having my car diagnosed at this dealership in early December 2008, I requested a written copy of the parts and labor cost, to compare with the costs in the new city to which I’d soon be moving. I had no indication that any of the information was incorrect on the fax sent to me on 12/1/08 by Mr. Baten, but in fact 4 of the 5 part numbers were incorrect. I relied on the information when I had my car repaired in my new city, resulting in a loss to me of $928. I talked at length to Alan Stevenson, the Martens dealership manager. He refuses to refund me the $105.95 that I paid for the diagnosis claiming that I somehow should have known that the part numbers were not correct. He indicated that they would have given me correct information if I had had my car repaired by them. I guess the $105.95 I paid gets me nothing. I also would agree wtih what other reviewers have said about the employees being rude, unfriendly, and even hostile. I had a bad feeling when I was there in person.
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
No
-
Vehicle year
2001
-
Vehicle make
VW
-
Service Technician
My Martens Volkswagen reviewTerrible service location. They quoted me $450 to change a thermostat. After calling 5 shops, this was at least $250 high.
Also said I needed struts, bearings and CV boots, and that the car wasn’t safe to drive. When I took it to another shop, they said they didn’t see anything wrong at all-not even debatable. They said they were “shocked” and it was an outright scam.
STAY AWAY!
Who did you take it to after martens? any recommendation?
Who did you take it to after martens? any recommendation?
I went to several places. The two best are
http://maps.gstatic.com/intl/en_us/mapfiles/transparent.png
Lee’s Auto Service – more info »
3315 8th Street Northeast, Washington, DC – (202) 526-4443
and
http://maps.gstatic.com/intl/en_us/mapfiles/transparent.png
Mount Pleasant Auto Repair – more info »
3054 Mount Pleasant Street Northwest, Washington, DC – (202) 234-2578
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Anthony Bradley
My Martens Volkswagen reviewWe had a miserable experience at Martens. We dealt with a salesman named Anthony Bradley who was consistently hostile and unprofessional to us. The first time we talked to Anthony, he told us that our preferred colors were boring. He was then hostile about any effort to negotiate the price of the car, repeatedly telling us that he would only talk about an aspect of the car’s price if we would agree that, if he made a concession, we would promise to buy the car that day. After we left and began shopping around for a better price, Anthony told us an outright lie — he told us that the car in which we were interested had been sold, even though we could see it on the dealer’s website and other dealers in the area could see it on VW’s inventory system. Anthony continued to be hostile to us as the negotiating process dragged on. Indeed, at the end of the process, I returned to the dealership to pick up something that I had left there and that Anthony told me he had. He told me that he could not find it, and when I told him I needed him to look again, he rolled his eyes and said with sarcasm, “I guess I’ll start by looking on the internet.”
After we had bought a new car, I sent a letter to Martens and to VW complaining about the treatment we received. I got a phone call from VW apologizing. But I got a letter from Martens, telling me that while they were sorry I was unhappy, they thought that the problems I described were overblown and were really nothing more than a problem of “chemistry.” Then, the letter went so far as to chastise me for sending a copy of the letter to Volkswagen.
In short, I cannot say this strongly enough: Martens does not deserve your business. If you are buying a VW in the DC area, College Park, Koons, Fairfax, and Tysons VW are all far more professional and more deserving of your money.