Lustine Toyota, located at 14227 Jefferson Davis Hwy in Woodbridge, Virginia, takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have served Alexandria, Arlington and Springfield VA area customers and helped them get into the Toyota car of their dreams.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ike
My Lustine Toyota Dodge reviewMISERABLE EXPERIENCE, HIDES DAMAGE, YOU’VE BEEN WARNED. STAY AWAY
I corresponded several times online regarding a used vehicle with Brandon a manager. When I arrived I met Brandon who set me up with Ike a salesman. I negotiated with them both regarding the price of the used vehicle which we finally agreed to terms. Once I got home and saw the vehicle in sunlight the following day it was clear the vehicle was repainted, there was clear overspray on the vehicle. Also during inspection the rear diff was brand new, “extremely uncommon for a 2016 car according to the mechanic, he asked if this was disclosed to me.” NOOOO it was not. I was informed this car was mint with a clean Carfax by IKE. I called Brandon the manager immediately with extreme concern the car had been in an accident, his response was “I don’t deal with used cars” and transferred me to someone’s voicemail. Brandon essentially sold me the used car, then he blows me off a few days later, this response blew my mind, worst customer service ever. No business being a manager, a complete joke. I then called IKE whose response was this is your opinion and you don’t have evidence to support it. He hadn’t even seen the car, a MD mechanic went through it and informed me of these concerns and confirmed my other suspicions. I essentially brought the car back to the dealership and showed it to the preowned director Jesse, he saw the evidence and said they would “make it right and fix the paint and the decal that was removed to repaint, yes part of the decal was missing, not sure how this made it on the lot wo any noticing but it did. I should have noticed but missed it too. Before I left Jesse gave me a copy of my initial review on this website and said “we will make this right but I need you to delete this review. Not happening, they clearly hid damage to the vehicle and since the car was not only VA inspected and also Certified there is no way someone didn’t know. Finally got the car back, the overspray on the door was fixed and the decal was fixed. Once again it was corrected half assed. Instead of just detailing the entire car and buffing the entire car they only did the driver side of the car. The overspray on the roof and hood was still there and white scummy water all over the truck from replacing the decal. They didn’t even wash the car or fix all the overspray, which I clearly pointed out. I decided to cut my losses and just pay a professional detailer to fix everything, Lustine doesn’t care about you once they get their money. The absolute worst car buying experience and most unprofessional dealership I’ve ever dealt with, TERRIBLE. Save yourself a miserable experience and go somewhere else.