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I really wanted to put a negative star value for this sleazy operation, but i didn’t want to come across as overly dramatic. To start with, the customer service from this dealership has been terrible in my dealings with them. For example, a quick inspection of my damaged car that was supposed to have me in and out in ten minutes had me stewing in their waiting room for 2.5 hrs. And after many frustrating problems and delays in repairing my car it was finally ready to pick up. However just one problem…..i was told that my sensor for my radar cruise control had gone bad. This sensor controls the pre collision safety system that is the very feature for which i purchased this expensive car. In point of fact, it is aprox 3000-5000 dollars to replace. The problem i have with the situation though wasn’t the cost of the repair, but the fact that I can state for certain that this sensor was not damaged before i brought the car in as i used that radar cruise control daily. There was no physical damage to the sensor at the time i dropped that car off. When i consulted other mechanics for opinions they basically said that either the sensor just happened to naturally reach the end of its lifespan just after i dropped the car off at lexus– a very unlikely coincidence . OR the sensor shorted out while the Lexus was working on my car, perhaps because they failed to disconnect the battery. Since this car is not under warranty, i am now out aprox 5000$ due to shoddy mechanical work. If you must buy a car from these people, do yourself a favor and have it serviced elsehwere. I had heard of unethical dealerships damaging cars like this before, but never thought it could happen at lexus. Joe